December 2023 by britney lacey
Although there was a bit of a wait which is why expected seeing as it’s Dec 28th.. someone came down the line of people to see if anyone already had a label printed out or to answer any questions. The staff was helpful and nice and the store was clean
December 2023 by Roz A
The location feels super busy, but register times are just slow due to the amount of information needed to ship. Staff are usually friendly and have great personalities.Store area is small. Package drop-off, limited office supplies/cards, copy machine, large printer, and a couple workstations.Parking is really tight. There are way too many stores packed into this area.I dropped off meticulously wrapped gifts to ship to family across the country. All were to go into one box. The wrapping paper on one of the gifts was damaged when it arrived. The gift was visible enough to identify it. I am disappointed in the handling of my items after I dropped them off for shipping. I know this is a busy time of year, and mistakes can happen, but I wish some notice could have been given to the box recipient so we could coordinate fixing it ahead of time.
December 2023 by Camden Tarico
Dropped some packages off not realizing they were for USPS. When I went back to get them they told me they weren't there and that they could have been "thrown out" when those packages were worth upwards of $300. Workers are grumpy and rude. If you don't like the career you chose get a different job instead of being miserable and bringing everyone else down with you
December 2023 by Philip T
Very bad customer service at this 105 Gilbert Rd center. Had to wait more than 40 minutes and the person was not ready to help with printing as needed. I wonder how are they even in business.
October 2023 by Matt K
Drove 45 mins to get to this location. Arrived at 7:01 to pick up a prepaid order. I knocked. Guy in the store looked directly at me and shut off the lights and walked away.
April 2023 by Sa'eed M.
I have never really shipped anything before. Ryan was extremely helpful and patient with me. I was worried that they would be annoyed with me because I have no idea what I'm doing, but he was very happy to help me. Thank you Ryan!
April 2023 by Katie Godfrey
Shout out to Alex who did an amazing job with my marketing print material! He understood what I was looking for. I had a tight timeline and he was able to get it all worked out by the time I needed them. Great communicator and easy to work with. His co-workers also sung his praises. Thank you Alex!!
December 2022 by Zoe R.
It's time to stop making jokes about print shop employees. The team here is dedicated, professional and friendly. They are folks you can count on when YOU failed to plan and need a rush job or ship. Please do not hassle then about the cost. (They don't get to decide that!
November 2022 by Annette D.
About an hour and a half before closing, I drove 30 miles to this location because the store had the ability to scan a blueprint into a computerized pdf document. When I arrived I found out the machine used to scan extremely large documents such as blueprints was apparently not working - naturally I was very disappointed and felt as though my drive was a total waste of time. What really surprised me was that both Armond and Jace began working with the machine to see if they could get it back up and running. They explained they would start by rebooting the machine which would take at least 15 minutes, of course I was willing to wait. They worked simultaneously thinking of ways they could get the machine working. I was thrilled after their tireless efforts got the machine working again, which allowed them to complete my blueprint scan. What I found refreshing about my experience at this location was the tenacity of Armond and Jace! They simply jumped into action when needed to assist the customer. They saw a problem and immediately worked together to resolve it. Employees nowadays simply would've sent me out the door saying "come back another time after the machine has been repaired". I was impressed with their knowledge of the machine, their unwillingness to simply send me packing and their kindness. As far as I'm concerned Jace and Armond are an EXCELLENT representation of outstanding customer service and exceptional examples for FedEx - its people like this that keep customers coming back
September 2022 by Angie W.
Great customer service. Helped me work on a graphics job when the young man didn't necessarily need to. Wish I remembered his name. I use this location all the time. Always seamless
August 2022 by Vik Andrade
Saved the day! Most excellent staff and management at this location! We'd like to especially thank Andrew, Kali and Haylee for their great dedication to customer service. We were in a pinch to get a presentation out, and this team did everything in their power to work with our deadline. They even helped us with over the phone support when we needed it the most. They were genuinely supportive and guided us step by step. We were left extremely impressed by their determination to win.They went above and beyond.We do a lot of business with FedEx but this teams' outstanding professionalism will continue to bring us back to FedEx and this location in particular.Most excellent. Thank you!
August 2022 by K. F.
Stored my credit card information. Woke up at 4:90 am to my credit card being charged yet again in August 22 @ 4:00 am in the morning thinking I wouldn't know I was being double charged for something I paid for on Aug. 6th and they did not have permission to store my credit card info. I am not an account holder.
June 2022 by Brandon Drake
They were able to print and bind business reports for me while I was…in a bind! But seriously, they were the only shop out of 4 near me that could print and bind same day. Also helped me print tickets as a gift for my wife which she adored. Even have me the idea to paper punch the bottom to make it looks like a perforated ticket.
April 2022 by Bryce Ruck
FedEx had a driver who was using a rental van deliver a package to another office in the building i work in. In the process of his delivery, he went into the shared bathroom and continued to fill the toilet with paper towels until the toilet was clogged. There is a single toilet in the mens bathroom and this man vandalized it and possibly damaged the property. Fed Ex, please feel free to reach out and i'll be happy to provide what other details I have on your contracted driver. Unsure why fedex doesn't do a better vetting process, especially if the driver contracted under fed ex and the fed ex brand is causing property damage.
March 2022 by Matthew H.
I used happy returns with FedEx, and the process was very fast and hassle-free. The customer service exceeded my expectations.