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December 2023 by Krissy H.
Sad to say, but I will no longer shop here. Returns are horrible along with customer service is severely lacking. Super sad used to really like this place. I Purchased a comforter, brought it home. It was too heavy on my bed, so I took it back with the receipt and never used it. I was informed I would get a gift card even though it only been four days because I did not have the card with me I purchased it with it was my husband and he is now working in Singapore , they told me to have him mail his credit card to me so I can do the return really I asked to speak with a manager she said she's right there. She's gonna tell you the same thing and she just looking gave me snotty. Look inside. Yes, I will say the exact same thing, so I called customer service. They told me to go back get the gift card and they would call me back in an hour and credit the gift card to my credit card they never called me I called they had no idea what I was talking about and explain everything again and they said sorry we can't do that. So now I have a $200 gift card and I don't want to shop there anymore.
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September 2023 by Ward Koogan
This is not a Finish line store. There is Zero reason to ever go shop there.
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September 2023 by Lily C.
If I could give any less than one star, I would have. I have 2 stupid credit cards from this stupid department store called Macy's. I don't know why I bothered myself with shopping there. I'm never satisfied.... I constantly give it another go to see if the next time would be great. Their customer service and staff are from HELL :( Yes seriously... You could be placed on hold for literally 2 hours and I kid you not.... For this recent issue which happened to be the straw that broke the camel's back, I was sent several gift cards in the mail around my birthday. The cards were like, spend $50 and get 10% and the highest amount was get 30% if you spend over $100. So I spent $230 and didn't get the credits. I've tried a couple of times prior to today. And was about to freeze my account and a manager came on the phone and said she would credit my account for the 30% as stated, however the sales person should have informed me that the discount doesn't apply to Coco Channel perfume products. I'm going to give it another week and see if they really applied this credit to my account. Frustration doesn't begin to describe how I'm feeling right now. What can I say?
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November 2022 by Percilla S.
I came in to return one 60$ item.The return desk told me to go to Jewelry. Spent 40 min just watching people get pissed off, people jump in front of me, and waiting for the one person available to spend 15 seconds on a return.I rarely have good experiences at Macy's. No wonder they're going bankrupt and can't staff correctly. Awesome job guys.
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September 2022 by Mitzy P.
This is coming straight from the complaint I just submitted to Macys on this store particularly.I initially went to your store go shopping after work to kill time before I had to pick my daughter up from school. While at your store I found some pillows that I really liked because recently I had injured myself and needed ones that would help support my neck. Meanwhile a prejudice snotty sales representative who doesn't know any better is actively watching me and asks me if I want to check the price first before I check out? For some pillows... are you serious? Obviously the answer is no, money wasn't the issue and I'm sure if someone is on a budget they look at the price before deciding to grab items which I would assume the answer again would be no. Your representative bugged again asking if she could hold the pillows for me, and at this point it's making me feel racially profiled and uncomfortable so my answer was no it's ok and checked out. The way I was treated was absolutely disgusting and never thought I'd have to experience that kind of treatment. As someone who used to work retail you can excuse it and say "she was just doing her job" however she never gave me a welcoming feeling or a great experience at your store. I've been to Macy's plenty of times and multiple different stores since I travel for work but this location gave me the worst experience.
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July 2022 by Jessica Coury
We have been to this location twice now. The girl working has been so rude. Poor customer service. I'll be going somewhere else in the future.
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March 2022 by Tina R.
I have to give this locations shoe department a big shout out. I have been on a mission to find a certain pair of shoes.They spent a good 20 minutes with me on the phone hunting down what I needed.she put 6 pairs aside for my sited in law and I. When we got there she was so helpful and kind. She even price matched the websites price.
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December 2021 by Syd A.
The manger was very unprofessional. When she made the announcement about closing the time was 7:45 and she said the time is 7:55 we will be closing in 5 minute. The manger was also walking around with another girl eating popcorn and telling customers to put a mask on. When she wasn't none of the employees looked happy when the so called manger would walk by. They also didn't have much of a selection.
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December 2021 by E A.
Customer service is terrible. December 17 early in the morning returned an item I purchased online because I received it damaged, this older looking women literally throw the receipt at me. No greetings No "sorry for inconvenience" . They make you feel certain way for returning items. But i have to say the online customer service is one of the Best. i would give them 5 stars
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August 2021 by Heather A.
This used to be my favorite department store, and they have some very nice clothing, but the selection just isn't there in the physical buildings. There is also no assistance to be found, despite being only one of four people shopping at the time in the entire store. The employees are very friendly, but there just aren't enough of them available to truly run a store AND provide great service. I've resorted to trying a size in a brand to ensure the right fit, then buying from their online store. Sadly, I expect that in the not-too-distant future, the brick and mortar versions of this place will see the same fate as some of the other clothing brands, and become a memory. I do hope they'll retain the online stores because I will definitely continue to purchase through the mobile app.
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July 2021 by Lori B.
We ordered two couches last February and they just came available this week. They were to be delivered today and we told them we could not be there til 1. The sales person told us he called and had it switched for us, this morning my husband gets a call at 9:30 they were on our way. We were an hour away and would not make it and he told us he will see what he can do. My husband said it was switched to a later delivery. The dispatch called us her name was Jennifer and was the rudest person ever and said they will not be coming back since we were to be there this morning. We can't believe how rude she was and are so disappointed after waiting this long for these sofas after they have been delayed and delayed. I have tried to talk to Macy's but you can never get anyone to help. I will be spreading this type of service to everyone we know, and on top of that they said they can't deliver now until August 3!! We have no furniture in our living room!! We are so angry with the way we are being treated.
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July 2021 by Evelyn E.
I'm not sure how else to let Macy's know how atrocious their customer service has become. I'm not trying to pay a bill online through my customer service portal. My Macy's CC has been unlinked and will not let me link. I called the 888 number and the people literally could not help or do anything. I tried calling the local Macy's to ask for help and as always, they NEVER answer the phone. Once we pay our bill, I will be cancelling our account with Macy's.... This is why big box retail chains are fading and going bankrupt. They have awful customer service and no one wants to go back.
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June 2021 by Kevin G.
Terrible experience. Had items bought at Covid that still had tags and receipts. They laughed at me trying to return them. I will NEVER shop at any Macy's ever again.
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April 2021 by Corey H.
Since I'm 51, I remember the good old days when Macy's were actually well staffed. My mom wanted to buy my daughter some mineral makeup and we made our way to the Bare Minerals counter and there was no one in sight. I made my trek over to the jewelry counter where I saw two employees talking and a friendly middle aged woman said she would send an employee over to help us. They didn't allow testers so the employee just gave us three choices on which colors might be good on my daughter. It's really hard to buy foundation this way and what is the point of going to a store to purchase it if you can guess your color and purchase it probably cheaper online? Next we walked by the shoes area and they have totally turned it into self serve: a shoe on top of a chest high shelf and the boxes of the shoes below it. What would be the point of buying at Macy's instead of DSW or Kohls? I miss the fashionista shoe people that used to be on hand to serve. Nostalgic for the days before internet and budget retailers but I know I am part of the problem. Sigh.
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March 2021 by Cherrie P.
They only had one fitting room open which is fine but walked the entire store to figure out which one. I shared my concern with David at "customer service" he became curt and my transaction was extremely uncomfortable.
