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March 2024 by AZ Rock Depot
Delicious sandwiches, amazing staff with beyond exceptional customer service! Randy is the prime example of going above and beyond for ensuring every single customer and every order falls nothing less that complete satisfaction. Highly recommend this location for amazing food and friendly service!
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February 2024 by Michelle A
Horrible calling when they open taste like water soup mac forgot pickles also forgot sauce cheese yuck so
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February 2024 by Terry Whitaker
The food is very nice. I got the pepperoni pizza meatball sub. A good amount of meat, and a medium was good sized.But the staff was questionable. One guy actually seemed to care, but was frazzled. He forgot to scan my rewards code, for example. Very apologetic, told me how to claim my points. The other guy didn't seem to want to be there, and the girl wasn't paying attention to anything.Also, the commode in the men's room is not seated properly. It is very loose and wobbles when you sit. The seat itself also flops severely and needs to be tightened. Something that basic should never been seen by a customer, but repaired before a customer could notice. I don't think the staff here pays any attention, except perhaps to the clock.Addendum: answering the response from the owner, that just took me to a general feedback page. I already gave you the feedback. Asking me to repeat it in a different forum seems redundant and pointless. I review to help others, and also business owners. Unless you need further details, in which case, ask me. A general support page is not helpful.
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February 2024 by Marita Whitaker
The sandwich is good, a good amount of meatballs in each sandwich. There's no Mellow Yellow in the drink dispenser. No napkin available in the napkin dispenser until I call their attention and they refill it. Not to mention they had only 2 customers in the store when we showed up, so they should have had time to refill things. There's no hand soap inside the ladies room. I tried to call the attention of the crew but she ignored me. She is just standing there doing nothing. I called her 3x until the crew in the cashier called her attention and that's the only time she talked to me. How disappointing.
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January 2024 by Todd Phelan
Staff was friendly but inexperienced. My steak and cheese sandwich was unappealing. The steak was not appatizing.
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December 2023 by Melissa R.
It's super close to our house and I'll never go there again. I swear the girl that took my order looked at my receipt to see if I tipped. I ordered a Pulled Pork sandwich to go. The pork was frozen, not even moderately warm. I took the sandwich home to put in the microwave, but my stomach is churning. Let's hope for the best, but I won't be back.
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December 2023 by Logan Posey
Bussin bussin fr on god no cap on glizzy this food be tasting hella good on my mommaWheelchair accessibility: Wheelchairs are good don't worry fellas
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December 2023 by FamiliarName Missing
My food was good and arrived in a timely manner. The guy at the counter (Catcher) was very kind and welcoming.
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December 2023 by Kevin McNamee
Been going to firehouse for years. The Food there is always great. Prices have definitely gone up though. But coupons offset that.
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December 2023 by Irma Diaz
Excellent service and delicious subs, especially the tuna sub.
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December 2023 by Amy Marie Chatterton
I hate paying over $10 for a sub and the order isn’t correct. Unfortunately I didn’t check it until I got home. I ordered a Turkey sub toasted and I got a cold ham sub, the toppings were incorrect as well.
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November 2023 by misty m.
It's more rare for me to leave bad reviews, esp when this business seems like a good one for what it stands for, but I feel like my review should be heard. I came here for the first time and ordered a turkey mushroom hot sub. I asked for "light" mayonnaise. What I got was basically a mushy "fully SOAKED" mayonnaise sandwich. There was so much mayo in it that the bread got soggy! To top this off, the sandwich itself was mostly just bread and mayonnaise, and was missing a good amount of meat/veggies in the middle. It was too late to turn around as I was on my way home out of state. I just ate the middle but felt gross after eating it. To top it off, I got a bout of food poisoning after eating this sandwich on my way home... being stuck in the middle of the desert with a messed up stomach is not a pretty picture! My family then stated that this location used to be good, but got pretty bad the last few years. I won't be eating here again. I gave 2 stars for the kind workers, but as far as what you dish out, please step it up. :(
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October 2023 by B1
$6.79 plus tax for what basically amounts to a 3 inch sub what a joke.I doubt the response from them includes any actual changes to the amount of food you get for the price.
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October 2023 by Mario G.
Nothing but a bumbling Manager who doesn't care and teenagers who care even less. Seems like the Firehouse Subs in this area are completely awful.
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October 2023 by Roseann Wampler
The shift manager, Taylor, surprised me- that is my main reason for submitting this review! He’s young, but very professional (dressed and spoken ) , positive attitude and friendly! I felt comfortable talking to him & he helped us with grace & extreme knowledge of his restaurant.I haven’t met a millennial that worked in “fast food” that enjoyed there job, I could tell he is a happy person in general! Big change from the normal miserable, rude 23-27year olds I meet everyday- so Thank You Taylor for a great experience & delicious dinner!!
