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March 2025 by Christian Pacific
Walked with at 645 on a Wednesday night. Fairly busy with most bays filled. I had a flat, the 2 gentleman working jumped into action right away. The tire could not be repaired, expecting to have to "pick it up tomorrow" these young men put new tires on past closing time. Appreciate the customer service. I will be back to the Gilbert and Guadalupe location.
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March 2025 by Jeff Nossek
Darryl is pretty awesome. Really helped me with knowing the problems with my vehicle. Didn't pressure me into getting all the work done. Felt very comfortable with his help. Very nice and friendly. That's Really important to me. Thanks again
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March 2025 by Lydia Durnil
Did they patch my tire after I got a nail in it? Yes. Did they estimate it would be 45 minutes and it ended up being over 3 and a half hours? Also yes.
Update: They didn't charge me, so that's a plus. Still wouldn't return.
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March 2025 by Lou Decho
Never schedule an online appointment with them! They will reschedule the appointment without calling you to notify.
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March 2025 by Terry Bilducia
A job well done.
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March 2025 by Darnell Richardson
Excellent service every time I come here. We are going on 3 years of having two vehicles serviced here for a variety of services. The team is knowledgeable, punctual, efficient and friendly.
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February 2025 by Roland Nanashi
I brought in my car to get an alignment on 2/13/2025. I told them to make sure to tighten up the rear camber arms at the end of the job and I was assured they would. Once the alignment job was completed and I was paying up front, I checked with them again to confirm they tightened the jam nut on the rear camber arms- was told it was done.
Two days after my alignment, I checked the rear camber arms and the jam nuts were NOT tight. On top of that, they could not correct the FR camber because it's too much work.
They gave me the before/after printout of the alignment, but I do not trust them after this. I will be taking my car to another shop to get the job done right. This visit ended up being a waste of money- I'm never going back here again !
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February 2025 by Daniel Micaletti
Steer clear of this Firestone. I used to go to one in the westside and was great. They’ve ripped me here off more than once. Also the manager will smile, look you in the eye and lie to your face
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February 2025 by Redama Hughes
I can trust Firestone to be fair and competent.
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February 2025 by Sally G
I was referred by a friend. Thoroughly impressed with the cleanliness of the office, professionalism of Shane and staff, excellent communication with me. Completion of service time beyond my expectation.
I will definitely be back.
Thank you!
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February 2025 by Steve Berdrow
Two stars because they have always work with me on price. I bought a used car. The dealership had put in a new battery. I took it to FS to do a new purchase mechanical check and they told me I needed a new battery. I took it to two other places where the battery was rated at good. I brought it back for a tire pressure check a few months later and they told me I had a bad battery again. I had them check it in front of me..and wouldnt you know it it check GOOD. Sooo......what's going on here?
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February 2025 by Angela Nelson
Firestone on Guadalupe and Gilbert Road is always on top of what they are doing. Darryl and his staff are professional and always do amazing work on our vehicles and treat us like family!!!
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February 2025 by Victoria at Outstanding Occasions
I always have a great experience when I come here. I never feel like they are being dishonest about the services they recommend, which has not been my experience at other places. Daryl always explains everything and makes me feel like I’m a priority not just a number!
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February 2025 by Izzy Restivo
Service writer was friendly, and I received the pre and post alignment numbers I asked for, so I was satisfied. The service writer also explained the lifetime alignment which I purchased, and let me know what parts needed to be replaced on the front end. I'll replace those parts and bring the car back for a no-charge re-alignment, as often as I like in fact.
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February 2025 by Hector Trujillo
As always great Service. Darrel continues takes good care of his customers.
