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October 2023 by MAXIMUS Vargas
Me and my boyfriend came in and the service was amazing. Almost as amazing as the quality of the product. They asked question to help narrow down what we were looking for the best place in town! Definitely not my last time coming to shop here!!
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October 2023 by Daniel Becerril
My wife and I ventured into this store on a Tuesday night and where immediately greeted with a friendly hello. Took us by surprise but ok. Then one of their employees checked on us with a happy smile and was glad to help. Though we were just browsing we took the help anyway and had fun with it. Staff was friendly and the store;bright and clean. We will definitely be back.
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October 2023 by Based krinkov enthusiast
Me and my partner came into the store a few days ago for some toys and we purchased some stuff but I realized I forgot a few items. I walked back in the store and the girl with the black curly hair was laughing, and said something about "disgusting person" and when I looked at her she looked away and to the side at the floor, avoiding eye contact. I've struggled with my weight for 40 plus years and it made me feel extremely hurt, I will never be coming back here again.
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August 2023 by Makayla Traeber
Me and my partner stopped in to get a general feel for the selection, and were both blown away with the variety and lovely layout! All electric toys have demos which makes it easier to make a selection with full confidence. I only bought a collar (very cute, love it!) this time, bit we will be back very soon and regularly!
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August 2023 by Marla Rednour
Groove is so much better than any other adult entertainment store I've ever been to. With much more selection, way better pricing and all around friendlier staff Groove is definitely the store to check out. This store has things on their shelf that other stores have never heard of. Definitely should check them out.Update: just wanted to say that the Gilbert location is better than any other location in Phoenix bar none! The knowledge of product the workers have here is absolutely amazing and helpful. Sophia that works there is awesome and personally I feel she should get a raise. Thank you so much for your help and knowledge Sophia! I'll be a customer for life as long as you're there!
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August 2023 by Dillon Dawson
Great experience with my girlfriend. The staff was very friendly and large selection to choose from. We recently moved in this area and this will definitely be our new location.
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July 2023 by Jon E.
My girl and I have been here more than once... excellent selection and staff is very helpful. Highly recommend!
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June 2023 by Algenoy W.
The women here are so nice. Answered every question and made sure I was comfortable. Bought the cutest piece and can not wait to go back for more
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June 2023 by Samantha Peterson
I asked Liz, the manager, if a robe was RETURNABLE if it didn’t work out and she said “yes as long as tags are on and it’s within 14 days ?” I came back to return it two days later because it was cheaply made and the feathers were falling off without me even putting it on, and they told me it was only exchangeable. When I asked if it was returnable, she said “yes”. What she SHOULD have said was “no, it’s exchangeable. There are NO returns allowed in this store. I will be back to use my gift card, but after that I will more than likely not be returning to this store.UPDATE: Thank you to Amanda with guest services for reaching out to me and turning an unfavorable situation around. I have since gotten my money back and am happy. ?
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June 2023 by Damian Johnson
So much better then castle or fascinations! This is our new go to store! Everything they sell you can turn on and feel and they ALL have working batteries! Keeping all the toys charged and available for demo is a big job, but these guys nail it! Plus the selection is so much better then other shops. Just go here if you havent been, you will not be dissappointed!Also, the KinkLab Electro Whip is one of the most amazing things ive ever seen anywhere, I recommend everyone to feel it on their hand, youll be shocked, lol literally.
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June 2023 by Jake Ryan
Sky was extremely helpful and knowledgeable on products and on some of the trickier choices, they were able to steer me the right way. 10/10 selection and staff!
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June 2023 by Westlee Nuttall
This one has a fair amount of various things to browse. I'd say almost like castle and fascinations that if you live near this one, the store should be enough to save a trip and gas money from going to those other stores. There's even budget toys here.
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May 2023 by DavidJames S.
Every time I walk into this place I always get a smile and looking for anything specific. It doesn't matter what I was they were knowledgeable of what I was looking for. They have great products and great sales. The pricing is actually pretty good! They also have an awesome customer points system that has helped with getting my higher priced toys!! Great staff felt comfortable talking to any one of them! Great place!!
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May 2023 by Melissa W.
MY ABSOLUTELY FAVORITE ADULT STORE!!! Friendly and great staff. They are all knowledgeable about the products don't be shy just ask your questions
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May 2023 by elicia n.
The staff at this store make it a fun experience and are interested in your pleasure. Enjoy browsing for fun gifts or simply for your own enjoyment. Ask for Paige, Hailee, and Luz for exceptional customer service!
