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January 2024 by D NG
Excellent Service and Honest work for a fair price.H&I is the only place I’d consider taking my vehicle to..
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November 2023 by Mason Millsap
Had to tow my wife’s car here on Tuesday morning and they were able to get right on diagnosing and repairing it. Super honest and great people to work with. I will definitely recommend and return if needed.
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November 2023 by Hardy Wood
Very disappointed, I was charged $303 for a part that should have been $28 plus mark up. I asked for the removed part to which I googled the exact part #. It's a small plastic windshield washer pump.
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October 2023 by Michael Tardio
Very happy with all the work done. They do a great job and get it done right the first time.Services: Steering & suspension repair
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September 2023 by Denise Long
Fantastic work done on my car!! They took very good care of my car in a very timely manner!! Really friendly!!
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September 2023 by John Zimmerman
Over-charge and under-perform. They 'use' the charm, but are not sincere...probably because they are insecure. There is NO 'H' or 'I' here...steer clear.*they also judge by the type of car you drive...if you get better 'service'...or not.
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August 2023 by Mondo C.
My guy Ryan hooked it up. Saved me a few hundred dollars and a day of work compared to the last place I went to for the same amount of work.
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August 2023 by Sheridan Peterson
Unfortunately I could not be more disappointed. I will not be going back to this shop. And I would suggest that everyone that goes here to go get a 2nd opinion before you fork out money to them.I'm new to the area and was looking for a good mechanic that I could trust and use for life. I was charged over $300 for diagnostics and an an oil change. I knew this going in, they were upfront about it. They were quick with diagnostics and great about communicating and taking photos, etc. it was actually pretty impressive.I was told there was over $700 minimum in repairs needed for the a/c and blower that were broken. There was a drainage hose that was possibly unrepairable and could cost upwards of $2700 to replace that and the blower. At minimum it would cost over $700 to fix and clean. I was also told that my brake fluid, transmission fluid, and another fluid were all dirty and needed replacing. On top of that I was told that I ought to replace hoses and lines that were “originals” so they should be replaced. , etc. Etc etc. when all was said and done we were being quoted over $5,000 in repairs and services. Luckily I took it to get a second opinion.Blower is fine and working perfectly. There was a tiny bit of debris that was easily cleared out. There was a drainage hose that was disconnected so it was leaking into the cabin, easily reconnected. I told the shop to use their best judgment and replace any fluids that needed to be replaced and they let me know of the pricing. They said all of it was perfectly fine and needed no changing. At THAT POINT I told them that I was being told they were all dirty and was being told that this place was telling me to replace. They put on an air filter that was missing and changed the oil (which I didn't mean to have them redo, miscommunication between my wife and I.) So with an oil change, diagnostics, filter replacement and repairs, total was $153.With H&I it was over $300 and all they did was an oil change and diagnostics and nearly give me a heart attack. And it was literally double the cost.It’s unfortunate that a brand new person in their system and to the area had an experience of nearly having to pay $5,000 for my first experience there.2 stars for quick response time and for detailed photos…But super bad experience with pricing, and I’d hate to say it, but I feel the photo of the fluids they sent were an old photo of some other car, because I looked at them myself and they look nothing like that. Very shameful.Beware.
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July 2023 by Ladd Smith
ABSOLUTELY DO NOT USE H&I Automotive in Gilbert, AZI have a 2005 GMC Canyon Z-71 4X4, 111,071 miles on it. Always runs great, but got sluggish and was starting to run on the hotter side.Took it to H&I Automotive and they suggested $3,898.70 in repairs.H&I suggested replacing the radiator, the hoses, the thermostat, the fan clutch assembly, the front brakes, the spark plugs, the ignition coil, and a fluid and oil change. They said about my truck, “I think we can salvage it”.Being faced with a nearly $4,000 repair, I paid H&I $177.78 to get the truck out of their shop and took it to AAA Auto Repair in Gilbert, AZ.AAA replaced the catalytic converter and I literally saved thousands of dollars in repairs.If I had used H&I Automotive, I would have spent nearly $4,000 and still needed to replace the catalytic converter on top of that!!
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July 2023 by Pat Sautter
Ryan and his team did an outstanding job of diagnosing and fixing the issue with my older Audi. Everything was completed on -time and they also followed up after I picked up the car to see if everything was running well. They also provided a full set of documentation that explained in detail the work done. Highly recommend this shop.
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July 2023 by Lori Knight
I believe H & I does a great service for us. I was a little disappointed that my last service I wasn't offered any kind of discount based on the fact that I have been a very loyal customer as well as referred multiple referrals to H&I in Gilbert. Also we had our radiator replaced and they didn't clean up the windshield after the job was done. I took my Nissan through the car wash after I picked it up. Overall I am satisfied with the customer service and the work they do.Services: Auto water leak repair
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July 2023 by Mathew Schaffer
H&I has been fantastic. I've taken our vehicles to them multiple times. They're great at communicating and have reasonable pricing.
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July 2023 by Sarah Alice
Very knowledgeable and fast. We felt confident in their work and in their service plan for future service on our car.
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July 2023 by President H.
Not very honest on their repair . Had my Ford F150 in the for servicing .New Sparkplug's was a on the list . After only 5,000 miles on a trip in CAthe truck started running bad . Took it to a garage and found out that the sparkplugs electros on the # 4 & 8 cylinders had fallen off . They pulled all 8 plugs and found that only 6 sparkplugs were replaced and the back two were not . It was very easy to see the different on how old those two plugs when sitting next to the other six plugs .
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June 2023 by Mark Herrmann
Ryan and John are super helpful. The shop is really clean and professional. They give you a really great assessment of the vehicle and do quality work. They told me what was wrong and what the recommended and didn’t make me feel bad for not doing all of the services at once.
