H&R Block, a tax preparation service, has received mixed reviews from its customers. While some have had positive experiences, others have expressed dissatisfaction with the service. Several customers have praised the company's tax experts, particularly Matthew, who was described as extremely knowledgeable, friendly, and professional. These customers appreciated the expert assistance they received, especially when dealing with tax documents from multiple states. However, other customers have reported issues with the accuracy of their tax returns. One customer paid $410 for a 1-hour, easy-level tax return, only to find that both the federal and state returns were incorrect. The tax preparer was said to have lacked understanding of itemized deductions, leading to a complicated issue on the customer's return. The customer had to purchase tax software and spend the entire day figuring out the preparer's errors. Additionally, some customers reported that the tax preparer did not provide them with all the necessary tax documents, which caused further frustration. Despite these negative experiences, H&R Block acknowledged its mistakes and worked to amend the incorrect tax returns. However, the overall customer experience was not satisfactory, which has the potential to impact the company's reputation.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
