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January 2024 by Janssen Tanner
I don't have enough words to express my appreciation for excellent work. Joe explains everything in detail without pressure and allows the customer to make a decision. Lex did great repair work on my Nissan. Feels like a new car. Honest professionalism and customer care are obvious.
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January 2024 by Nicholas Staffieri
Very friendly, fairly priced, and the work was done as expected and originally quoted. What more could you ask for in a mechanic shop now-a-days?! They even offered to give me a tour of their facility, I was impressed to say the least. Will certainly be coming back here and recommending my friends and family moving forward.
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December 2023 by Deb Sykes
I brought my car in after making an appointment for an oil change as a new customer. I had about an hour and 10 minutes before I had to leave for a doctors appointment. They got my car done in the nick of time so I had just enough time to get to my doctors appointment. When I went to pay the manager told me I was good to go. He didn’t take my payment because he didn’t want me to be late for my appointment. I was speechless and grateful! You don’t see people being that kind and compassionate in this world these days. Thank you Generational Auto!
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December 2023 by keith pollett
I brought my car in for a oil change. I was picking it up in the store and had a conversation with a older lady waiting in the front also. She seemed confused and did not quite know how to use her cell phone. She asked if my wife and I could help her. She wanted to call AAA because her battery was dead and she is a member. She said this Generation Auto quoted her $245 for a battery which she could not afford. I talked to AAA who was sending assistance out to her right away. She was parked right in front of store. I am not sure she was getting work done there or not but her car hood was up. My issue was with this store not one employee would help her. The guy behind the counter said nothing to her. I asked him if he had a number for AAA and that was a real chore for him to give it to me. I have been a long time customer of this store but I will refuse to ever go back. I plan to tell all friends to stay away also. A little kindness in this case to this lady from employees could of went a long way.
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November 2023 by Gerrod Green
It's still just as bad as when I brought it in. You guys never fix anything. I have been a great customer there and have always paid and fixed whatever you guys tell me needs to be done. The last three time I've brought it in and told you I need the headlights adjusted and it's never been done. The last three times I've brought it in and told you the brakes are squealing and grinding I and nothing has been recommended or been done. As a matter of fact I told you about the brakes this time with Jake and the 2 service writers about the brakes and when I came to get it I was told by the technician that he was never told so they are still making noise. I have brought my truck in several times for the noise when letting off the gas and have just been told nothing is wrong but it's continues to happen every single time I let off the gas it makes the noise but your technician told me he drove it 5 miles and never heard anything and that's impossible not to hear it! I bring it in with an appointment and I'm Always told that it hasn't gotten in and you have to keep it longer and bla bla bla. Literally all you ever do to my truck is ignore what I say is wrong and just change the oil. I also brought it in with the ac not working before and was told that it need as accumulator and all that but I had purchased a kit that had it in there before and come to find out you never replaced it in the first place. I am not sure why you would ever do all this to someone who's a good paying customer but it's happens to me when I come in consistently! I'm very tired of bringing in the truck and having to leave it with you for you to never fix my concerns or even acknowledge them in the first place, it's one hell of a c way to do business! I've been going there since before Jake owned it and you guys use to be amazing but you've definitely been getting worse and worse. Let Jake know if he would like to contact me that would be great but I'm pretty pissed about how stuff's not getting done
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August 2023 by Austin Phipps
Dropped off my van I had just purchased from a private party. Provided me a digital inspect report on the van and gave me recommendations based on my needs with it and budget. Accepted the estimate on my phone and the work was completed the same week. Getting the van back it feels completely different, I feel I received back a new van. Steering tight, drives straight, ac is ice cold now! Excited to road trip this van next weekend! Thank you JT for your help and Mike the mechanic for your awesome work!Services: Transmission
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August 2023 by Joshua Miller
Jake and his crew are great.They always given me a thorough review of my vehicles.I have been patron of this location since Jack and Corrine ran the shop.Twice they caught warranty work and completed the needed repairs at no charge.Services: Transmission
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August 2023 by Makenzie Sharp
I felt very well taken-care of! I'd been having an issue with my car for a while and a friend recommended these guys. They were very professional and quickly figured out what was going on with my car. I felt they were very upfront and trustworthy.
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August 2023 by Madeline Acosta
I came in for an oil change recently. That morning they called with an earlier opening. I was also sent an estimate the day before, which not many places would. It was so nice knowing ahead of time what it would cost. They worked fast, were friendly, and did an amazing job!Service: Oil change
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August 2023 by Debbie Reynolds
This company did an excellent job and it didn't cost me an arm and a leg! Ladies, I have a hard time trusting mechanics, as a female I feel that I will be taking advantage of if I don't understand what they are talking about. Actually I grew up with mechanics in my family, so I do understand alot. Shame on the business's out there that take advantage of woman or men who don't know they are getting ripped off. And you know who you are!
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August 2023 by Tim Delaney
The staff is friendly, professional, trustworthy, and very timely. I have been going her for over a year and this is the only auto service shop i completely trust to not trying to upsell me a new engine when i just need an oil change.
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August 2023 by Patricia Mazzeo
Did what I needed quickly. Nice “A” Team. This is my go to place for anything I need done on my cars. The owner is really nice and so is his business manager and staff. I trust them with my car repairs.Services: Tires
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July 2023 by Andre Barbosa Filho
Most honest, fair priced shop in the area, family owned with great atmosphere. JT will definitely make you feel right at home, will always recommend.Service: Auto power window repair
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June 2023 by John Mrowiec
Excessive charges! Rip off! This is not the same business when Jack and Corrine owned it. My daughter took her vehicle there yesterday had two air filters replaced and was charged over $250. I’ve sat and I’ve heard this guy “ operate”. I’ve spent my whole life around the automotive industry and I can spot a shrewd one when I see one, stay away from this place. The sad part about this is that an independent shop is supposed to be cheaper than a dealership. My local Toyota dealer is cheaper, more communicative, and more customer service friendly.
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June 2023 by Robert Wiersema
Had a check engine light pop on which indicated my engine was running too cool in 100F AZ heat. Codes told me it was time for a new thermostat and coolant flush. The guys got me in and had it complete by end of day. Watched a Youtube video once I got home and discovered what a nightmare it is to replace one in my Ford. I think the tech earned every dollar. Good job guys!
