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March 2025 by CMAR RAMC
The cleanliness of the store was great. However, finding an associate to help you was slim to none. After waiting about thirty minutes trying to track down an associate, I ended up finding the part I needed myself.
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March 2025 by Elliott Jones
We were went to out for brunch and went to Lowe’s for mom for the bird feeder
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March 2025 by Emilee Chavez
Always super clean!
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March 2025 by Lori Barr
Very good customer service from the moment I walked in till the moment I left the store
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March 2025 by Sean Waller
Staff was great at helping
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February 2025 by Jonathan Shaw
Coworkers here are professional and helpful!
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February 2025 by Sylvia S
Need personal walking around in store to help customers. had to walk to register for information of where to find smoke detector
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February 2025 by Jadrian Taylor
Mark and Maya helped me out no questions , Phenomenal customer service , they need raises ASAP -J with Elder Contracting
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January 2025 by Johnny B
Not pushy salespeople. We're available and answered questions i had.
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January 2025 by Jared Stone
Nobody is ever around for help until I exit
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December 2024 by joshua Andrade
Place is the worst service in store
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December 2024 by Frederick Ludwick
Found exactly what I needed.
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December 2024 by B HD
Great and they have the best Poinsettia's!!!!!
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December 2024 by Shawn Evans
I went to the Gilbert Lowes to seek help with an angle grinder that I had purchased earlier in the year. I had used it for maybe 15 minutes after I first purchased it. When I went to use it again I inadvertently installed the grinder wheel upside-down, there were no instructions on the blade as to which way to install it so I assumed the label side faced outward since that would be the only way to be able to see the safety warnings. The blade now was stuck and I couldn't remove it. I went to Home Depot thinking that's where I purchased it. They were so helpful and tried everything to get the blade off but it was really stuck. They even had their tool rental maintenance guy try with his tools that they use on the rental tools. It just wasn't budging. They couldn't find my purchase history in their system and said I must have purchased it online but they went ahead and checked to see if they had something in stock that they could exchange for me. I knew I hadn't purchased it online and said I'd check with Lowes and see if I bought it there. I went to the Gilbert Lowes to see if they had any tricks to get the blade off or see if they could exchange the grinder for me. Upon arrival they were able to pull up my purchase from my credit card and called the tool department employee to look at it. The first thing he did was scan the blade and said I didn't purchase the blade from them. Ok, I didn't remember where I purchased the blade. He then tried himself to get the blade loose to no avail. I told him that I had just left Home Depot with five guys trying to break it loose and unless he had a new trick I didn't think it was coming off. He told me to stop mentioning "that place" in here. Sure, he may have been trying to be funny but as the interaction unfolded it was abundantly clear that the arrogance was just upsetting. He proceeded to tell me that I hadn't installed the inner collar/spacer and that was the reason that it was stuck. I informed him that I had installed it but I think I simply had the blade upside-down and that caused it to rub and get locked on. He insisted that I had lost or misplaced the spacer. I asked him if we could go look at one to see if that's even possible. They didn't have one on display so he open a new one. We examined it but he still believed that it was missing on mine. That's not possible because the blade would have nothing to center itself or anything to sandwich down on. He said he was going to talk to a manager and when I followed him he abruptly asked me to go wait at the service desk, we were in the tool section at this point. Anyway I could see him talk to the manager, I couldn't hear them but I could see him point and show him how he thinks I lost the spacer. When he finished he came over and explained that since it was caused by me that they couldn't help me. Then all of a sudden he and the service desk employee insisted that they couldn't help me because it was past 90 days. I asked for a manager and tried to explain and ask why if they were so concerned with blaming me for loosing the spacer then why they hadn't mentioned the 90 day policy first. The tool has a three year warranty but they never said, hey you need to go directly though the manufacturer after the 90 days and here's their number. No they just said it was my fault and that there was nothing that could be done and that there is never any exception for the 90 day return policy for any reason so it didn't matter now. Had I not received such good caring support from Home Depot for a hour leading up to this experience then I may not have gotten upset to such a contrast of attitude and service from Lowes.
I ended up calling Dewalt to see if I could get help from them. All I really wanted was help getting the blade loose. I was never given the chance to talk to a live agent to request assistance on how to release the blade. After I went through their automated system they said a new tool was being shipped out to me.
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December 2024 by Erin Seitz
Absolutely the most horrific customer service and they do Absolutely nothing to compensate when they cause you to spend $100s a day while waiting for an order that took almost a month to deliver. Order was supposed to arrive Nov 5th, arrived finally Nov 24th, 4 days before Thanksgiving. Now I'm scrambling to find an electrician to do my install since mine went on vacation! Spend almost $3000 on a stove top and you want to compensate me $15 as an apology. Absolutely terrible. Do better!
