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December 2024 by Adrienne Hassell Felton
Although they did not carry the item needed in stock, the clerk was very informative & friendly.
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August 2024 by Roger Bradley
Are you kidding me? You dont have shocks for a 2017 F250? One of the most common vehicles on the road? Will never do business with this poor excuse of a parts store again! Pathetic!
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May 2024 by Ussein Ouzounov
Guys we’re helping. Had what I needed
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March 2024 by John Brodie
Great place as always!
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February 2024 by Patrick Watkins
Purchased new wiper blades here. They installed them. Couldn't have been there much more then ten minutes. Service was excellent.
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January 2024 by Osimmac
Very helpful and respectful
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January 2024 by Carlo Sanchez
Always friendly service and very knowledgeable.
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October 2023 by Gage Kottmann
Cody was a huge help and the customer service here was incredible. Will definitely be returning in the future!
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September 2023 by Emily Voros
Just had a very poor experience with O'Reillys and I won't be back. This is the location on Guadalupe and Gilbert. I feel duped and disrespected.I called them on the evening of 09/03 to ask if they had a battery that fits my car. I believed that my last battery was purchased with AutoZone 4 years ago and I tell them this.They have only 3 year warranty options available (more $$$) and I stress that I can't afford more than a 2 year, and then the assistant store manager Cory (or maybe Cody) makes it seem like he's going to do me a great service and price match a similar battery with Walmart, and is going out of the way to even look for a lower price for me.Red Flag #1 (I didn't realize at the time) is when Cory asks why I don't want a 3 year and I say, "I don't need a 3 year since my battery lasted 4 years anyway", and Cory says "I can see why you would think that".He pulled my info with just my phone number and that surprised me because I don't remember shopping with O'Reilly before. This was Red Flag #2 but I didn't think on it further.I thanked him sincerely, went to the store that night and bought it. While checking out Cory once again gave a whole song and dance about how he's helping me out here, no problem at all.Red Flag #3, is looking back and forth with the other store associate in a peculiar way. As though they know something I don't, or Cory doesnt want the other associate to say anything. Something felt 'off' the whole time.The afternoon of 09/04 I go to return my old battery for the core exchange. Partnered with store manager Bryan and brought up that it was odd that my info pulled up, I realized I have an O'Reilly brand battery in my car currently, and is it possible my battery was actually within warranty?Bingo.My warranty ends 09/23/23, I bought it with them in 2021. I just barely caught it before that warranty ran out.I ask how and why Cory could have missed this information and Bryan gives a vague "well did he look at your car? No? Must not have been looking at that screen".He then talks me into keeping the battery as a purchase rather than taking advantage of the warranty in a convoluted way, by making it sound like it's a better deal to simply buy my battery now so it has three year warranty starting today rather than running out of warranty in 20 days.What an idiot I am. Of course the better deal is to get a FREE battery while it's within warranty for the last 20 days.What are the odds something will happen to a brand new battery? Even if it did, I was already going to buy a new battery. Literally trying to rob me of the last few days I could use the warranty.Thanks for making me look like a dingus, Bryan. I'm sure y'all had a good laugh when I left.I came back an hour later to get the full refund and use my warranty. Bryan didn't look too happy about it.Sorry you didn't get a measly $173 for your store this month by trying to trick someone with slimy sales tactics.This left a bad taste in my mouth and I will never return to another O'Reilly.
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September 2023 by Daniel Desantis
I have been a customer of O'Reilly for years. They usually have what I need. I am surprised and happy that they still carry some parts for classic cars.
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September 2023 by Hara San
Very friendly staff and provides everything that we need, went here for more than 3 years, never disappoint
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September 2023 by kaylyn hernandez
bryan was very kind and knowledgeable! great job bryan we really appreciated your service.
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September 2023 by Wyatt Smith
Even if the driving distance to this location is much further I highly recommend making the trip as the employees there were solid honest informed and generous with their time and services. Just a great operation there.
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September 2023 by Michaela Caraway
The manager, Bryan, was excellent. Changed my battery in 100° heat when everyone else i called wouldn’t touch it. Very appreciative of Bryan and O’Reilly.
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September 2023 by Emily V.
Just had a very poor experience with O'Reillys and I won't be back. This is the location on Guadalupe and Gilbert. I feel duped and disrespected. I called them on the evening of 09/03 to ask if they had a battery that fits my car. I believed that my last battery was purchased with AutoZone 4 years ago and I tell them this. They have only 3 year warranty options available (more $$$) and I stress that I can't afford more than a 2 year, and then the assistant store manager Cory makes it seem like he's going to do me a great service and price match a similar battery with Walmart, and is going out of the way to even look for a lower price for me. Red Flag #1 (I didn't realize at the time) is when Cory asks why I don't want a 3 year and I say, "I don't need a 3 year since my battery lasted 4 years anyway", and Cory says "I can see why you would think that". He pulled my info with just my phone number and that surprised me because I don't remember shopping with O'Reilly before. This was Red Flag #2 but I didn't think on it further. I thanked him sincerely, went to the store that night and bought it. While checking out Cory once again gave a whole song and dance about how he's helping me out here, no problem at all. Red Flag #3, is looking back and forth with the other store associate in a peculiar way. As though they know something I don't, or Cory doesnt want the other associate to say anything. Something felt 'off' the whole time. The afternoon of 09/04 I go to return my old battery for the core exchange. Partnered with store manager Bryan and brought up that it was odd that my info pulled up, I realized I have an O'Reilly brand battery in my car currently, and is it possible my battery was actually within warranty? Bingo. My warranty ends 09/23/23, I bought it with them in 2021. I just barely caught it before that warranty ran out. I ask how and why Cory could have missed this information and Bryan gives a vague "well did he look at your car? No? Must not have been looking at that screen". He then talks me into keeping the battery as a purchase rather than taking advantage of the warranty in a convoluted way, by making it sound like it's a better deal to simply buy my battery now so it has three year warranty starting today rather than running out of warranty in 20 days. What an idiot I am. Of course the better deal is to get a FREE battery while it's within warranty for the last 20 days. What are the odds something will happen to a brand new battery? Even if it did, I was already going to buy a new battery. Literally trying to rob me of the last few days I could use the warranty. Thanks for making me look like a dingus, Bryan. I'm sure y'all had a good laugh when I left. I came back an hour later to get the full refund and use my warranty. Bryan didn't look too happy about it. Sorry you didn't get a measly $173 for your store this month by trying to trick someone with slimy sales tactics. This left a bad taste in my mouth and I will never return to another O'Reilly.
