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January 2024 by Osimmac
Very helpful and respectful
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January 2024 by Carlo Sanchez
Always friendly service and very knowledgeable.
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October 2023 by Gage Kottmann
Cody was a huge help and the customer service here was incredible. Will definitely be returning in the future!
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September 2023 by Emily Voros
Just had a very poor experience with O'Reillys and I won't be back. This is the location on Guadalupe and Gilbert. I feel duped and disrespected.I called them on the evening of 09/03 to ask if they had a battery that fits my car. I believed that my last battery was purchased with AutoZone 4 years ago and I tell them this.They have only 3 year warranty options available (more $$$) and I stress that I can't afford more than a 2 year, and then the assistant store manager Cory (or maybe Cody) makes it seem like he's going to do me a great service and price match a similar battery with Walmart, and is going out of the way to even look for a lower price for me.Red Flag #1 (I didn't realize at the time) is when Cory asks why I don't want a 3 year and I say, "I don't need a 3 year since my battery lasted 4 years anyway", and Cory says "I can see why you would think that".He pulled my info with just my phone number and that surprised me because I don't remember shopping with O'Reilly before. This was Red Flag #2 but I didn't think on it further.I thanked him sincerely, went to the store that night and bought it. While checking out Cory once again gave a whole song and dance about how he's helping me out here, no problem at all.Red Flag #3, is looking back and forth with the other store associate in a peculiar way. As though they know something I don't, or Cory doesnt want the other associate to say anything. Something felt 'off' the whole time.The afternoon of 09/04 I go to return my old battery for the core exchange. Partnered with store manager Bryan and brought up that it was odd that my info pulled up, I realized I have an O'Reilly brand battery in my car currently, and is it possible my battery was actually within warranty?Bingo.My warranty ends 09/23/23, I bought it with them in 2021. I just barely caught it before that warranty ran out.I ask how and why Cory could have missed this information and Bryan gives a vague "well did he look at your car? No? Must not have been looking at that screen".He then talks me into keeping the battery as a purchase rather than taking advantage of the warranty in a convoluted way, by making it sound like it's a better deal to simply buy my battery now so it has three year warranty starting today rather than running out of warranty in 20 days.What an idiot I am. Of course the better deal is to get a FREE battery while it's within warranty for the last 20 days.What are the odds something will happen to a brand new battery? Even if it did, I was already going to buy a new battery. Literally trying to rob me of the last few days I could use the warranty.Thanks for making me look like a dingus, Bryan. I'm sure y'all had a good laugh when I left.I came back an hour later to get the full refund and use my warranty. Bryan didn't look too happy about it.Sorry you didn't get a measly $173 for your store this month by trying to trick someone with slimy sales tactics.This left a bad taste in my mouth and I will never return to another O'Reilly.
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September 2023 by Daniel Desantis
I have been a customer of O'Reilly for years. They usually have what I need. I am surprised and happy that they still carry some parts for classic cars.
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September 2023 by Hara San
Very friendly staff and provides everything that we need, went here for more than 3 years, never disappoint
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September 2023 by kaylyn hernandez
bryan was very kind and knowledgeable! great job bryan we really appreciated your service.
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September 2023 by Wyatt Smith
Even if the driving distance to this location is much further I highly recommend making the trip as the employees there were solid honest informed and generous with their time and services. Just a great operation there.
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September 2023 by Michaela Caraway
The manager, Bryan, was excellent. Changed my battery in 100° heat when everyone else i called wouldn’t touch it. Very appreciative of Bryan and O’Reilly.
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September 2023 by Emily V.
Just had a very poor experience with O'Reillys and I won't be back. This is the location on Guadalupe and Gilbert. I feel duped and disrespected. I called them on the evening of 09/03 to ask if they had a battery that fits my car. I believed that my last battery was purchased with AutoZone 4 years ago and I tell them this. They have only 3 year warranty options available (more $$$) and I stress that I can't afford more than a 2 year, and then the assistant store manager Cory makes it seem like he's going to do me a great service and price match a similar battery with Walmart, and is going out of the way to even look for a lower price for me. Red Flag #1 (I didn't realize at the time) is when Cory asks why I don't want a 3 year and I say, "I don't need a 3 year since my battery lasted 4 years anyway", and Cory says "I can see why you would think that". He pulled my info with just my phone number and that surprised me because I don't remember shopping with O'Reilly before. This was Red Flag #2 but I didn't think on it further. I thanked him sincerely, went to the store that night and bought it. While checking out Cory once again gave a whole song and dance about how he's helping me out here, no problem at all. Red Flag #3, is looking back and forth with the other store associate in a peculiar way. As though they know something I don't, or Cory doesnt want the other associate to say anything. Something felt 'off' the whole time. The afternoon of 09/04 I go to return my old battery for the core exchange. Partnered with store manager Bryan and brought up that it was odd that my info pulled up, I realized I have an O'Reilly brand battery in my car currently, and is it possible my battery was actually within warranty? Bingo. My warranty ends 09/23/23, I bought it with them in 2021. I just barely caught it before that warranty ran out. I ask how and why Cory could have missed this information and Bryan gives a vague "well did he look at your car? No? Must not have been looking at that screen". He then talks me into keeping the battery as a purchase rather than taking advantage of the warranty in a convoluted way, by making it sound like it's a better deal to simply buy my battery now so it has three year warranty starting today rather than running out of warranty in 20 days. What an idiot I am. Of course the better deal is to get a FREE battery while it's within warranty for the last 20 days. What are the odds something will happen to a brand new battery? Even if it did, I was already going to buy a new battery. Literally trying to rob me of the last few days I could use the warranty. Thanks for making me look like a dingus, Bryan. I'm sure y'all had a good laugh when I left. I came back an hour later to get the full refund and use my warranty. Bryan didn't look too happy about it. Sorry you didn't get a measly $173 for your store this month by trying to trick someone with slimy sales tactics. This left a bad taste in my mouth and I will never return to another O'Reilly.
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August 2023 by Mark M.
This has been a tough year for car batteries! I bought a battery about a year and a half ago from O'Reilly Auto parts. And anybody that lives in the desert knows car batteries do not do well in a very hot temperatures and very cold temperatures. Which we seem to have an abundance of both in 2023. My battery started showing signs of going bad and I stopped in at O'Reilly Auto parts I did not have my receipt for the battery that I bought there a year and a half ago. I do always use my phone number when I buy auto parts just in case I have an issue. Cody was working, he is the assistant manager of the store. For some reason their computer system was having issues and he was not able to look up my phone number in their system. Cody was very patient and tried several different ways to locate my phone number in the computer. He even called another store whose computer was working and was able to locate my information so I could get the warranty claim on the battery. I appreciate the fact that he stuck with it and was able to get the issue resolved. The computer did finally start working so that helped. But Cody was not going to give up until he got that battery changed. I highly recommend O'Reilly Auto parts.
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July 2023 by JR
Knowledgeable workers. My go to auto parts store.
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June 2023 by Douglas M
Usually have the part I need and if they don't they will get it
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April 2023 by Cheltzie Sanchez
I never leave reviews but! This store and their staff is absolutely amazing! I went in because Sun devil auto wanted me to pay $600 to get a part for my ac fixed. I went in after watching one YouTube video told them what I needed and they walked me through exactly what I would need to do! Only cost me $34 and I left feeling so confident. I will continue going to this store over and over again they make you feel knowledgeable and are beyond helpful to get any problem you have fixed!
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March 2023 by Brent K
Very helpful staff. Found a very hard to find part for my older truck
