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December 2023 by Jennifer R.
Amazing experience and we couldn't have been more fortunate with such kind and knowledgeable help from Brian and Bri. We took about a week talking, meeting different puppies, asking questions, and having each family member meet the one we felt would be the best fit before finalizing our decision. Due to their expertise and patience, we found the perfect puppy for our family. I highly recommend going through this company for a healthy and well cared for puppy with the bonus of having knowledge of breeder and blood-line.
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November 2023 by Isaac B.
Although our puppy is beyond cute and we are in love with him be prepared to deal with Giardia once you bring your dog home. You'll need to give the animal medication for a week then retest and if it comes back positive you'll have another go round, from what i have seen this could take a while. We were told our puppy was 6 weeks in reality he was 8 at the time of purchase. If you purchase the warranty you'll need to take your animal to the vet within 15 days and be prepared for all the add-ons they'll tack on there. Although staff were super friendly a lot of information gets rushed through. Oh yeah don't forget the drops you're sent home with to prevent hypoglycemia from happening because the animal is too young and overloaded with stress that it might or might not eat while it gets adjusted. Purchase the warranty because they will reimburse you for the parasite treatment but you'll have to submit a claim with supporting documentation from vet. A lot of work but oh well.
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November 2023 by winter l.
Chris was my sales person and he was amazing! every worker in there made the process easy and even more exciting! very helpful with any question I had as well ! Got to take my little fur ball home :)
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October 2023 by Greg Karnos
We went to Puppies N Love approximately six weeks ago to adopt our Mini American (Aussie?) Shepard, Yoshi. Rox helped us - I had never had a dog before and Rox made herself available on multiple occasions with questions we had related to general puppy ownership.After getting Yoshi, we noticed early on that he had a runny nose, but that developed into a full blown cough in a few days. This cough turned into pneumonia, which is of course a horrible situation for a new dog owner.Long story short, there were a lot of vet visits, meds, and some ups and downs before Yoshi was given a clean bill of health. Rox (and corporate Puppies N Love) were incredibly supportive throughout the whole process. Moreover, we had thousands of dollars of vet bills as a result of this, and Puppies N Love covered it. ALL. OF. IT. When they say that animal is covered illnesses they may have contracted pre-ownership, they MEAN it. And the process was not a hassle, you just have to give them receipts and the Dr. notes. This was very easy as long as you're on top of your paperwork.Yoshi is in great shape now, we have our money back in our account, and I would 100% go back to Puppies N Love again.One last thing - this puppy has the best personality - it's clear that he's been treated great since birth. This isn't a dog who has been brought up in any harsh conditions - he was handled by a caring breeder, and then at Puppies N Love handled by people like Rox who LIKE ANIMALS and want them to be happy.
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October 2023 by Fiona L
Rox was great to work with! Extremely helpful and thoughtful throughout the entire process. Since we weren't able to bring puppo home right away, Rox kept us updated daily and had even sent photos. The entire process was easy and seamless. :)
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September 2023 by Sussan Annais Terrell
Bri has been the key person in adding our new puppy to our family. she understood our need and the emotional time our family was going through due to the loss of our old dog. She was aware of us all the time and of the decision to choose Shadow Thunder; he is a beautiful and healthy puppy who has filled us with love. we decided to buy it here because of the valuable work that Bri did with us and because of all the benefits we got from bringing the little one home.
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August 2023 by Rachel Flores
Shout out to Roxanne! Our little Chevy was to small to come home so he had to stay an extra week. Roxanne kept us updated daily and would send us pictures and his daily progress reports. Even on her days off. Roxanne is an amazing person and Chevy was very attached to her and her special treats ? THANK YOU. We are glad we met you and appreciate all you did for us. Jesus and Rachel
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July 2023 by Cassidy McVey
Rox was amazing! She helped my boyfriend surprise me with the sweetest baby. She provided us with tons of useful resources and information and made the process easy (a little too easy). Hank was potty trained within a week and is great with our other dogs. He loves to smile, nap, snuggle, and play - the most well behaved puppy I’ve had!
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July 2023 by Amanda Jackson
We purchased our puppy from here yesterday and it was such a smooth experience! We worked with Bri and she was fantastic. We actually met her about a month ago when we went in to look around but the timing wasn’t right for us back then. When we came back to the store this time, she remembered us and all the details we gave her about our lives and circumstances! She was extremely thorough during the sale process and made sure we completely understood everything before she let us leave with our puppy. She even went as far as printing out an adoption certificate and birth certificate for our little guy! The entire staff in the store was friendly and helpful and genuinely happy for us to be bringing our puppy home.
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July 2023 by Shria Domadia
My dad and my siblings and I walked into Puppies N Love honestly not expecting a whole lot but hoping to walk away with our little bundle of joy, and Rox was such a huge help! I first saw Ollie, our confetti schnauzer, and absolutely fell in love! Rox guided us through the process and made sure we had all the information we needed while helping us through the paperwork! My dad and I felt that she is well informed and wants the best for our baby! Our little Ollie is perfectly healthy and is so precious, we couldn’t have asked for a better experience :)
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June 2023 by Valarie Cabrera
06/16/23 earlier this week I walked into the Santan village store and spotted a new addition to join our family. I was greeted & helped by Felicia D. He was very helpful & had so much knowledge in the breed we selected. He took the time answering any questions I had & was very patient with me with all my concerns. He went above & beyond in helping us making sure our choices were a great fit for our new pup. Felicia gave great customer service as we are 1st time purchasers & for him we will continue to visit the store! Highly recommended??????
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June 2023 by Molly 3.
At the beginning of May, we bought a puppy. 2 days in the puppy got severely sick. We paid probably $500 in vet bills to treat a parasite that the puppy came home with. The parasite spread to our older dog, so we had to treat her too. They kept re infecting each other, and the whole situation was overwhelming. We decided to return the puppy because she wasn't getting better with the treatments. This wasn't an easy decision, and we are still heartbroken about returning her. It was $2000 to return her, so we paid it, and they told us they canceled the loan we got to buy her. We'll it's been a week or two, and we are being forced to pay the loan even though we don't own the dog anymore. Called the puppy store and basically got told we had to deal with it ourselves when they said they would have it canceled when we returned the dog. This situation has been the biggest nightmare. We are heartbroken, stressed, and overwhelmed
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May 2023 by K
Bri is such an amazing employee at this location! She was with us every step of the way and answered all of our questions professionally. We adopted a German Shepherd, AKA Woola, for our 9 month old to grow up with. She will be a trained protection dog for my son and will be going through extensive training. We really needed to make sure the dog of our choice met the standards we were looking for. Unfortunately, we had to wait a few weeks before bringing her home due to a treatment she had to finish up. The staff was very welcoming every time we came in. She had lots of love especially on days we could not make it in. This is my first time adopting a dog through a business such as this. I have always rescued my animals of all types. I was very nervous of this process but ended up having a wonderful experience. They provided all the documents I needed and I received the puppies history and her parents information. She was very well taken care of and is thriving with us and her doggy siblings. I know some people have their concerns regarding adopting animals through breeder here instead of a shelter. I was one of those people but this has opened my mind more to this way of adoption. Something to keep in mind for people on the fence is the history. For my husband and I we are co-founders of a security company. When it comes to training and our son. It is important to know and have documents regarding our puppies history. Even possibilities of health conditions or behavioral complications down the road are very important. This way we know the breeder, we know of any previous conditions that may run in the family. So we can take action and stay ahead of these possibilities even if its inevitable. It is no different then a human who keeps records and has to answer that same question in the doctors office. "Any previous issues or family history of any of these conditions?" All in all I am satisfied with the services provided by the Puppies N Love location in San Tan Village. Your employees are very hospitable to the potential parents of these puppies during the meet n greets and welcoming. As someone who works in upper management you have a wonderful staff and would happily come back in the future again!Thank You Staff at San Tan Village for this wonderful experience! Great Job and many thanks for caring for our new addition to the family!!
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May 2023 by Paige Burkhalter
Puppy n Love cares about their dogs. Their staff is amazing always holding dogs or playing with them. Dawn was out of this world she helped me get the girl of my dreams and pick out all the right supplies for her. Couldn’t be more happy!
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May 2023 by Trisha N.
I want to start this off by saying, I have waited my entire life to get a Pembroke Welsh Corgi. For one reason or another it never worked out or never came to fruition. A few days ago I was scrolling through online just to see what all puppies were for sale. Usually at the San Tan location they don't have corgis long - if they do at all. Well, as I scrolled I came to a dead stop as I fell in love with the sweetest little girl and all I had to go off of was the single photo of her. When I saw she was at San Tan I was elated. I was immediately on the phone with Dawn to find out specifications and to make sure this precious girl was still available. To my surprise she was, I called her back the same day to move forward to go get her. When we got there, we were greeted immediately and I saw my sweet corgi. I just knew it was meant to be. I was so anxious and excited to finally hold her as Dawn walked back to have someone retrieve her and she began thoroughly explained all the paperwork. When Dawn handed her to me the first time I could have turned to a puddle in on the floor! I was in love. Dawn was absolutely amazing and walked us through everything every step of the way. She made us feel so confident in moving forward with our decision. We have love every minute of having our sweet girl home with us. This was in 2020 and was in my drafts but still felt so true to post. Sad I missed it!! I posted a pic of my sweet baby I got from here. All still true today!!! See Dawn at this location in San Tan!
