Sally Beauty is a well-established business that offers a wide range of beauty products and services. Based on the reviews, the customer experience can vary depending on the staff members encountered. The reviews highlight both positive and negative experiences. Customers praise the knowledgeable and helpful staff, such as Nick, who went above and beyond to assist them with their needs, including helping with hair care decisions and processing returns. Customers appreciate the staff's patience, expertise, and willingness to find solutions. However, some customers have had less favorable experiences, encountering staff members who were perceived as rude, condescending, and unhelpful. These negative interactions left a lasting impression and made some customers consider visiting other Sally Beauty locations instead. Overall, the reviews suggest that Sally Beauty provides a mixed bag of customer service, with some exceptional experiences balanced by a few disappointing ones. The business seems to have a dedicated team of helpful and knowledgeable staff, but there is room for improvement in ensuring a consistently positive and welcoming environment for all customers.
Went this morning to get hair dye and a couple of other things Brenda was so helpful and friendly :)
May 2025
Nick was so awesome 👏🏼 he went above and beyond to help me choose a toner to help with the brassines. I am giving this place five stars for him and another girl who also helped me before I forgot her name.. 💖
June 2023
Staff is knowledgeable and friendly. Loved the way they help but leave you alone.
