Sally Beauty is a well-established business that offers a wide range of beauty products and services. Based on the reviews, the customer experience can vary depending on the staff members encountered. The reviews highlight both positive and negative experiences. Customers praise the knowledgeable and helpful staff, such as Nick, who went above and beyond to assist them with their needs, including helping with hair care decisions and processing returns. Customers appreciate the staff's patience, expertise, and willingness to find solutions. However, some customers have had less favorable experiences, encountering staff members who were perceived as rude, condescending, and unhelpful. These negative interactions left a lasting impression and made some customers consider visiting other Sally Beauty locations instead. Overall, the reviews suggest that Sally Beauty provides a mixed bag of customer service, with some exceptional experiences balanced by a few disappointing ones. The business seems to have a dedicated team of helpful and knowledgeable staff, but there is room for improvement in ensuring a consistently positive and welcoming environment for all customers.
Andrew was so friendly and welcoming! He overheard I was hot and offered me the handheld fan as I walked through the store! I enjoyed my visit there! Great customer service!
July 2026
Just went in to get stuff to completely change my hair, got the BEST support from ANDREW! Genuinely the most beautiful kind person ive ever met in my life. if you are gunna go to any sallys store make sure its this one and look out for andrew :)
June 2026
Went on June 29 around 8pm and June 30 around 4pm! SOO NICE AND HELPFUL. I walked in and they helped right away. They were SO exited for me and my boyfriend and just so happy. I had a very good experience
