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April 2024 by Marco L.
I been going to this location for the last 18 months and I was never charged to get a spray down cause I had mud on my truck, I was told to pay 10 dollars or leave everything I was told made absolutely no sense. I was told I wasn't going to get a refund also. I spoke with a manager at another location and said that's not a thing and it's not a policy and I basically got scammed out of 10 dollars
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March 2024 by Shannon G.
I love the membership you can wash your car as many times as you want until you feel it's clean they have towels, air dryer, free air for your tires and vacuums and garbage cans at each spot to vacuum your car. It's a great value and Customer Service here is very helpful.
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March 2024 by Jordyn M.
I've been a membership holder here for years and sometimes my car is perfect and other times it's absolutely horrific. I come often so my car isn't ever *that* dirty inside. Last time I came through was the worst it's been. Instead of cleaning the 3rd row they just folded my seats down, and the passenger side was completely untouched. Trash still in the door cup holder and crumbs on the seat. I did ask the employee to finish wiping the windows in the back, and he seemed confused as to why I seemed like the job wasn't done, and I felt so awkward I just left and came back a few days later to avoid the confrontation or to come across like a Karen. I just think the management needs to know that he results of their employees work varies WILDLY and i think some quality and performance checks could help improve the experience of lots of customers like me who want to keep coming back but are getting 2-star results about half the time. I hope management can make the necessary changes or I might take my membership elsewhere!
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January 2024 by Rylan S.
Zach helped me with my car wash this afternoon, and he was amazing. He was so kind and helpful. He went above and beyond to ensure I had a good wash. I left feeling better than I came in. I will be coming back just because of him. Thank you Zach, keeping doing you because you're killing it.
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December 2023 by Maggie R.
Went in for a catch. Had a very nice interaction with Carlton. Helpful and courteous.
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November 2023 by Joshua b.
The worst customer service ever I came here because I got a free car wash in a text message from them because I use the company a lot is there in the girl was no help in the front and unfortunately the ticket was expiring today and the only thing she told me was nothing you can do other than make you stay in full Car wash and you cannot get reimbursed for the free car wash they were offering, she looked miserable and little on the depressed side she wasn't smiling or anything no emotions she musta been having a day I guess but, no help worthless
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October 2023 by Heather Wonnacott-Helm
You need to upgrade your services on your website. I tried to see if you do oil changes or fluid checks no where on your website does it advise that.
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October 2023 by Chris T.
This review is for Val Vista and Warner. Today Sunday 10/22 4:30. This is the worst I have ever seen this place! I come all the time , sometimes it's really good but today WOW!!! It was dirty, no towels. And I mean non. In any of the stalls . Not even 4 over. All towel containers filled to the top with dirty towels. No air in 2 places I used nor suction in vacuum. I feel bad if the reason was cause only one person working. I only saw one person .a gal guiding me in . Clean it up guys it's not worth my monthly payment if this is what I'm paying for. And 2 cars mind you.
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October 2023 by Jadana T.
I have a membership, and I am happy with their services. However, I got rear ended and needed to borrow a vehicle from a friend. I brought it by and ask them if they could hook me up with getting it detailed and boy did Justin do a great job for me!!! Thank you for taking care of one of your loyal customers!
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October 2023 by Clair M.
Now that I'm old and disabled, I cannot even vacuum the inside of my car. I've gone to several car wash places but this is the best. My car was washed, tires are now shiny and it smells like cherries. The weird debris was vacuumed out, including the trunk, Mike and the young man who dried and vacuumed my car were especially nice. He did miss the very edge of the back window but I was able to clean that small area. Given that the last place did not even clean up what looked like spilled ice cream (which was not there before), I was very impressed with Super Star. They truly care about their customers!
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October 2023 by Steven McDowell
Brooklyn it’s just awesome! She helped me with my detail check out and delivered high quality customer service! Thank you!
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October 2023 by Susan C.
We were given a gift card from a friend worth $199 for a detail. We redeemed it today and waited patiently for 1 1/2 hours for the job to be done. While the outside of the truck looked nice and shiny, the inside was a very sloppy job. So many spots missed with their shiny cleaner. The floor mats weren't even washed. There was still dust in lots of little nooks and the air freshner was so strong it made you gag. So glad it wasn't our $200. Doubt we'll ever return to this establishment.
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September 2023 by magdalena g.
I've been going too this car probably about a month just getting a simply wash. Then I met Justin, he saw the paint was faded on my passenger side fender(I wish I took before picture too show y'all how bad it really was). He walked me through all the option they had and we did a full services. Which was about $250.00. Anywhere else we're gonna charge anywhere between $400-$600. The waiting process I didn't mind because I knew they were putting good work into my car and I knew my car was in rough shape. If anyone was wondering I believe it took about 4-5 hours too work on my car. And their work shows inside and out. Robin gets a big thanks because he took the time to make sure my car came out looking amazing!!
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September 2023 by PTtoyota C.
First time using Super Star Car Wash and I am very happy with the customer service and quality of service. A+++ Highly recommend I will be back Thank you Carleton and crew for everything
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July 2023 by Tray Libolt
I always have a good experience coming here! Brooqlynne is often here when I come in and she is always a pleasure!