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December 2023 by lynn a.
If I could give absolutely no stars, I would do so! This SmartStop storage is HORRIBLE! DO NOT RENT HERE. The north entrance rarely, if ever, works. Mike H. summarized the deplorable situation at this business very well. I have never been to the unit when both doors were working, leaving me to back in and out, if I can even do that! We could not get our Christmas decorations out of the unit because only one door is working. The front desk manager is not willing or capable of rectifying the issues. Finally, they continually raise the rates despite the deplorable conditions.This is not a Smart Stop! Stay away!
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November 2023 by Tristan Schmale
Very nice facility, we're fast and attentive, and Kenneth was awesome!! Highly recommend!!
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November 2023 by jessica alvarez
I really liked Samantha's help. She was very nice, knowledgeable and good with people. She does her job very well.
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October 2023 by The Shadow X
These people are god damn crooks, absolutely shameless. They will send you their canned "we periodically review rates" letter and will keep jacking up your price. They like to say, "because we rent month to month, rates are not guaranteed". No kidding, but when they raise rates, the increase is ridiculous, it's not a reasonable increase like 5, 10, or 15%. It's like 30-40%.What they do should be illegal. My rent went from $91 to $131 for a 10 x 10 unit, but you can rent a 10 x 10 right now for $75. This is how they bait you in. So essentially customers like me who have been loyal to them get screwed, while they try to bait in new customers who they can take advantage of. Absolutely terrible, I wish we could run businesses like this out of town.Just read the reviews, especially on Yelp, they say all you need to know. These people who left good reviews, just wait. when they get their next increase letter, they'll understand.
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September 2023 by Kylo R.
These people are god damn crooks, absolutely shameless. They will send you their canned "we periodically review rates" letter and will keep jacking up your price. They like to say, "because we rent month to month, rates are not guaranteed". No kidding, but when they raise rates, the increase is ridiculous, it's not a reasonable increase like 5, 10, or 15%. It's like 30-40%. What they do should be illegal. My rent went from $91 to $131 for a 10 x 10 unit, but you can rent a 10 x 10 right now for $75. This is how they bait you in. So essentially customers like me who have been loyal to them get screwed, while they try to bait in new customers who they can take advantage of. Absolutely terrible, I wish we could run businesses like this out of town.Just read the reviews, they say all you need to know.
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July 2023 by K.Alexandra Foster
This is a very clean climate storage facility. Scott and Sara make you feel comfortable and that your valuables are being well cared for by all the continuing maintenance that they perform on a daily bases regarding bugs and rodents. The place is spotless. They’re the core of this operation and I don’t know if I would have stayed as long as I have without their support.
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July 2023 by Nicholas Shoup
This storage facility was great. Good location for us and the facility itself is nice and clean. Would recommend if you are looking for a nice, affordable unit.
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June 2023 by Mary G.
I love the location of this storage. The garage feature is fantastic and I do not have to load or unload in the heat. Scott assisted me when I moved in and he was wonderful with customer service. He explained every thing and was very patient with my friend and I when we needed any information from him. Thank you Scott and you are an asset to the company.
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June 2023 by Salvatore Costanzo
Great facility. Clean and safe. Staff was very helpful, especially Sarah, who never hesitated to assist with any issues. Highly recommend SmartStop and specifically Store#6116 on Riggs Rd in Gilbert.
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June 2023 by Brittany Rankin
I am so happy that I found SmartStop! This inside storage unit has everything I need. It’s clean and huge bonus that it has AC. Such an easy process to get a unit. The manager explained everything and made sure that my codes worked before I left. Highly recommend them for storage space.
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June 2023 by Michelle Stephenson
Scott & Sarah were amazing. Knowledgeable, accommodating and very patient with all of our questions. Facility is beautiful and clean. I am so happy I stopped in to inquire about a 10x10 unit. Great pricing!
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June 2023 by Julie Insidioso
Staff at Smartstop on Riggs are the best! Friendly. Courteous. Always willing to assist! Scott and Sarah provide exceptional service! They make regular rounds to check in and it’s so nice that they recognize their customers !!
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May 2023 by stephanie sutton
We required a quick move-in. Sarah was great at helping us find the right size and location for our specific needs. She is very knowledgeable, kind, and helpful. She made the experience seamless and enjoyable.
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May 2023 by Therese Z
Sarah, the assistant manager, is amazing. She is so kind, professional, knowledgeable and helpful! Best customer care ever! Thank you!!! Facility was super clean and secure! Great place, good prices!!!
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April 2023 by Kyrsten
I am so happy that I found SmartStop! This inside storage unit has everything you need and a great price!! Sarah was so awesome and helpful! She made sure that I was well informed about everything and let me know that I could call in for anything, even if I get lost trying to find my unit. In which case, I almost did but thankfully Sarah was still in the office to let me know which side my unit was on ?
