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December 2023 by Jess L.
I can only speak to my experience and the specific location I visited (2940 E Banner Gateway Dr #325, Gilbert, AZ 85234). I was a little hesiatant to try them intially because the reviews were not the best. Now some reviews are a little subjective but some appear very valid with general concerns/complaints. I prayed before I went to this office (both times) as I firmly believe there is power in prayer! I have now went twice and my experience both times was EXCELLENT!!! No billing issues. The lab technicians were friendly, were able to draw blood from one stick and the process for check-in was extremely efficient. I am a pretty patient customer as I know there can be staffing shortages, etc. Some customers can be entitled and impatient and unfortunately, you can get the same energy you put out. A little patience and courtesy go a long way! The last tech who I worked with (Shanna) was so sweet and professional. She was not only checking patients in, she jumped in to help draw blood because there were a number of patients in the waiting room. She got my vein on the first stick and I was on my way in no time. That is what I call going above and beyond! I will continue to visit them for all my laboratory needs. JOB WELL DONE!!!!
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November 2023 by Emma G.
I've called over 10 times and have left 2 voicemails to confirm results were sent to the appropriate Dr offices after my dad's appointment. I've still received no response back. All calls have been during normal business hours. In office, they tell you to check in on an iPad and hardly look away from their computer. My dad hates bloodwork but has to have it done often, and he said the staff in the back was very kind and the process was pretty painless. 3 stars as this experience (including the lack of response from their front office staff) is pretty average for every sonora quest we've been to.
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October 2023 by Wendy Z.
Front desk staff is more worried about staring at their computer than saying hello. And is a kiosk REALLY needed to enter my name? I can't just say it? These places have really gone downhill.
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October 2023 by Magenta 369
This blood draw for 4 vials was a cinch and completely painless because Timothy is obviously a very skilled phlebotomist. We would all benefit if there were more like him. I always make a simple appointment online before I go, I just wish I could request Timothy each time.
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September 2023 by Kassondra Thomas
My daughter had a simple blood draw no I'm not sure what it's for so I wasn't sure about the appointment to schedule, the woman on the phone said we take walk ins. I went in today and there was 2 people waiting and she's like well it's going to be at least 45mins right now and then maybe we will see. I mean come on my daughter is 3. You guys are literally a blood draw facility, how do you only have 1 person doing blood draws. I could understand if it was a room full of people. the front desk lady is has a bad tone and attitude for people without appointments ?
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August 2023 by Mat J.
I'll start by saying I hate having my blood drawn because I get a vasovagal response every time I go. The tech here was awesome, understanding, and accommodating of my situation. She was amazing. I wish I got her name but was a little out of it after the draw. The wait time was kind of a pain my appt was at 115 and I didn't get drawn until 150 but that was because my doctor had so many tests to input. Other than that this location was great I'll go back for future tests and hopefully the same tech will be there!
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August 2023 by Binah
Lost my blood sample. Had to call because I’ve been waiting for two weeks. Staff was extremely unprofessional. I don’t love my job in medicine either, but acknowledging someone at the desk in basic courtesy.
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June 2023 by Martha Kenny
Thank you Myra for making my bloodwork a painless and quick experience. You were amazing at easing my fears of finding a vein, past experience made me anxious. This will be my go to if needed again!
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April 2023 by Jess Love
I was a little hesistant to try this location because the reviews were so low but it's closest to me and I prayed for favor before I went. God is always working things out for me! My check-in was quick and easy. My wait time was quick. Ms. Cynthia (or Sylvia or Claudia....my apologies, I do not remember her name) was excellent! She made me feel welcome and took her time to ensure she struck gold (blood) on the first stick. It was painless and fast. The staff were very friendly and I got my results back super quick. I will definitely be back. You all provided an excellent experience and I thank you! :-)
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April 2023 by nini lopez
I had called Wednesday 3/29/23 for questions regarding my child’s testing sent out by the pediatrician, left a voicemail as requested with my personal information and still have not received a call back almost a whole week later ! Not professional whatsoever.
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March 2023 by Amanda Towers
IF YOU DO NOT HAVE AN APPOINTMENT DO NOT GO HERE!!!The most rude service I have ever received. These ladies at the front desk are what I like to call passive, aggressive. I did NOT have an appointment and expected to wait some time as there were a lot of people in the waiting room. After over hearing another women (she had been sitting there for even longer than I had) politely ask how much longer it would be for walk in's. The front desk ladies responded they don't take walk ins. They said it's posted on a sign on their door. Ma'am, I think it's pretty apparent neither us saw that sign and when we checked in the LEAST you could have done was gently let us know, this is an appointment only facility instead of letting us both sit there and waste our time. Absolutely unacceptable!!
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October 2022 by Katherine Rogers
I was a walk-in. Two patients with appts were ahead of me, but reception was very helpful, informed me my wait would be approx 10 minutes....was actually 6 and I was done. Pleasant office and personnel professional. Recommend!
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October 2022 by Scott Lewis
No stars, appointment only. Was told to walk in and wasted my time
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August 2022 by Debbie D.
I would give them no stars if I could! Worst experience at a lab I have EVER been subjected to. The staff was rude, not efficient, was late for my appointment which was the 2nd appt of the day (7:45am) with no walk ins in between to blame it on. The office is NOT managed well at all. They act like answering a simple question is putting them out. Deep sighs and all! For being more expensive than Labcorp - I expected better. I'll NEVER GO BACK!!!!
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August 2022 by Cara Fitch
I am scared of needles in general due to phlebotomists digging in my arm in the past (not their fault really, I’m notorious for veins that are difficult to locate) so I was very nervous but Myra was so nice and I barely felt the needle go in. Her energy was calm and I calmed right down too! I’d go to this location at Banner Gateway and ask for her if you can.
