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November 2025 by Kelsey \u0026 Geoff Beck
I don't know if the system has changed for every location. I usually go to a different location where I scan my code for my appointment. There was a tv showing your name in line at the other location too. At this location they have you sign in with your phone number. There is no TV showing your place in line. The system at this location is broken I think. I feel bad for the employees, what a nightmare for them to deal with. It was a complete mess at this location. There isn't a person up front to help. People just frantically knock at the door if they have a drop off or get a text that its their turn. The most alarming part of my experience today is that my 9am appointment was given to the wrong Kelsey. She was a walk-in and the person verifying the information didn't catch this. The person that verifies your information is the same person that draws your blood, fyi. You would think this person would ask to see an ID to verify that they have the right individual. Or ask themselves why the last name, phone number, address doesn't match the person in front of them. Nope, she just assumed she had the right Kelsey. So at 9:40am I finally caught someone and asked about my appointment for 9am (I checked in early about 8:52am). They were completely confused and questioned me twice if I had checked it. I kept saying yes, I signed in with my phone number at the kiosk. I finally had to show them my email confirmation so they would believe me. When I was taken back the person started going over my information and then it clicked for her. She was like Ohhhh I had the wrong Kelsey...I was wondering why the other Kelsey's information was all wrong. She said the other Kelsey told her she was recently married so she assumed that's why all of the information was wrong. It was a shocking. Why aren't they checking ID's? She didn't ask for my ID either, only my insurance card. I left there in shock honestly. I still can't believe my appointment was given to the wrong person just because we have the same first name. I triple checked my tubes of blood had my correct name and DOB because this seems like the kind of place that could mix things up. FYI-The wait time for folks without appointments was 1 hour and 45 minutes. My wait time with an appointment was about 50 minutes. I would suggest trying a different location. I've never had an issue like this at the Banner Gateway location. I'll be going back there in the future.
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November 2025 by Todd Hermsen
Courier lost the collect ion and had to redo
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October 2025 by K S
This isn’t a review of the employees rather the new system . They removed all front desk jobs and have you check on via kiosk and that tech on the back now does the blood draw and all insurance etc. the signage is lacking so folks were very confused . Plus , if they are using this model at least use the tv screen to show your place in line so you know you properly checked on . Many older folks were so unnerved . I think if you show the name on the screen and spot in virtual line it will calm fears . Additionally, you need a system
For people doing specimen drop offs . They had no idea what to do. I was there 75 mins waiting so I saw and heard it all . Lastly , for those of use who make appointments perhaps add more info to the online portion. - like allow us to scan in our orders to help the techs move faster . The process can work , it needs tweaking though . Finally , put a sign up that says no receptionist . People just thought the person was out or on break . You need to tell people how the new way works . Heck I’d even just close those windows and remove all chairs in the front clerical area so people know there will never be a receptionist
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October 2025 by Lindsey Naegle
Horrible systems of operations— the phlebotomist are now doing all the insurance, codes, payments, and taking forever!!!!!!!!!! I like it when the front desk people check you in, review codes, collect payment so when you go back to the room they verify your name etc and draw blood. I have been here for over 3 hours and still waiting. Never coming here again.
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October 2025 by Jeremy Ewer
Terrible experience with horrible staff. Closes at random times long before their posted close times and it’s impossible to know because the phone number goes to a call center where you can’t speak to the individual locations.
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October 2025 by Amy
Front desk could be kinder and have a more empathetic tone when addressing patients.
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September 2025 by hannah mcdevitt
Michelle and whoever was helping her did such a great job today, I felt so comfortable and the whole process was so quick and easy. Will definitely be coming back for all future lab work!!
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May 2025 by Mahwish Khamisani
I was there for my 4.5 year old daughter’s lab work and so I walked in and Yolanda at the desk was rude! I asked her if they have someone who specializes in ped and she was rude and would not smile or anything! All she said with a rude face all of them are trained. Sit and they will call you.
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May 2025 by O O
Absolutely zero regard for hygiene or health code violations! Allowing of course these type of people would two white women to take there pet inside while the other women was only in a t shirt no shorts everytime she'd bend over we can all see her private areas. The dog was all over the place! Both should be ashamed your out in public not at home pets have no business being in a medical facility. You make actual sick people with real service animals look like a joke putting a fake amazon vest on it!
The staff definitely should have kicked them out putting other patients at risk not surprised for two privileged caucasians .
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April 2025 by Lindsay Hanson
I was at this location on 4/25 and this company charged my debit card for 1 bill 5 times. All 5 charges have come out of my account and i still haven't been reimbursed. Watch you cards people.!!!!
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April 2025 by Jen S
I was there earlier today. I waited for an hour. I watched as person after person who arrived after me, also without appointments get called before me. I heard people who came in after me be told “30 minutes, there are 10 people in front of you,” yet I still sat and sat. It was 45 minutes before I was called to the front desk to verify my order and information.
Then the phlebotomist who finally called was so, so rude the entire time. I’d tell you her name, but she didn’t say hello or introduce herself. Her rude remarks and tone continued the whole time I was back there. I was pleasant, even after waiting an hour. I will not go back for labs there. I’ll go somewhere else.
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April 2025 by Mary K
The office is organized and the staff is professional and kind.
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April 2025 by Sarah Ames
Every time I've been in, the staff is lovely. Expect a bit of a wait though.
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March 2025 by Ascension Within
I have Multiple Chemical Sensitivity. Walked into room for lab draw and the tech choose to spray febreeze without asking permission to poison my with “Chemical Spray”. Instant swelling in my lungs and throat. My clothes REEK and a long 30 minute drive home to remove the poison chemicals from myself. No Excuse! Not one ingredient is fit for human consumption. DO BETTER!!!! My liver cannot process chemicals and in “Health” facility I should be safe from TOXIC chemical sprays.
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March 2025 by david woodard
Short wait time with no appointment. Nikki is an absolute blessing.
