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November 2023 by Katie Harris
Walked in just after 6:00 am on a Tuesday. There were about 12-15 people already waiting and I almost left. I’m glad I didn’t! They worked through the group quickly and I was called back around 6:45. All done by 6:50. Everyone I interacted with was friendly and helpful. The actual blood draw was quick and efficient. Overall, I was pleasantly surprised!TIP: The phlebotomist told me that they don’t set appointments before 7 am, so from 6-7 is all walk-ins and they can usually get through them pretty quickly.
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November 2023 by John Grey
I have read some these reviews and this was not experience today!! At All!!!I thought I had a 1:15 pm but arrived at 12 noon. To find out that my appointment didn't go through.I was greated by a very nice young lady behind the counter named Shianna Holister who looked me up: and said: well your appt didn't post but we can get you in as a walk in.I had a lot of trouble trying to log in so Shianna came out and helped me log in 2 seconds flat. What a sweetheart!!!I didn't have to wait long at all and Julia, a Phlebotomist came out and got me and drew my blood and sent me on my way. I hardly felt the stick at all. Another nice very lady.This is the second time I was cared for here. I am a Registered Nurse for over 30 years.This place has very great competent and kind people.It can get very busy here!!!No place is perfect....Both Shianna and Julia were very repectful to me.Thanks LadiesYou are awsome.Sorry my computer skills are so poor. But thanks for your patience and understanding.Sincerely,John Grey RN
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November 2023 by Blake Jacobus
Waited over 2 hours due to faulty check-in machines and staff's inability to compensate for them.Finally called up just to sign a paper and sit back down for another half hour.Phlebotomist was awesome.The staff is friendly, but the system for processing people is terrible.
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November 2023 by Shaleina Dueck
The check in system seems to cause more problems than necessary for everyone. It shouldn't have take 2 check-ins, unhelpful staff, not willing to do anything outside of their order and 35 mins to drop off a sample.
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November 2023 by Joshua DeSantis
Kimberly the blood tech was super kind and got me in 1 poke.. which phlebotomists usually have a hard time doing. So that was awesome. Thanks Kimberly!
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September 2023 by Natalie Nygren
Absolute worst. They run at least an hour behind even if you have an appointment. Honestly every location is like this though and we don’t have a lot of other options for labs so what are we to do. So frustrating it’s 2023 and we haven’t figured out a way to do lab draws on time?
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September 2023 by Anne Desaro
Employees were both rude to the patients and had no sense of urgency whatsoever. They were chitchatting often when they should have been helping patients get in and get out. They may be getting paid to sit there and do nothing, but the patients are not, and have likely taken time off of work or school to be seen. I hope my doctor doesn’t send me back there again.
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September 2023 by Hope Grace
I came in today as a walk-in and there were only about 4-5 people in the waiting room, so I didn't expect to stay long. But I was wrong! Several people came in after me. Then after almost an hour of waiting, I realized that about 4-5 people that came in AFTER me (about 30-40 minutes after!) were taken before me! Some of those people only had to wait a few minutes. And no, they are not all appointments because the lab doesn't offer so many appointment slots (I know because I schedule appointments often). I walked to the counter and asked why it was taking so long and that several people that came in after me were taken before me, and the lady said she just finished entering my labs... it takes almost an HOUR to enter labs into the system and print the papers and stickers??!! Then a few seconds later, I was called to have my labs drawn.This is TERRIBLE service! I get my blood drawn often, so I know how it goes. And, this is NOT related to being short staffed. If you are short staffed, then everyone in the room would be waiting long. But this is just terrible treatment of patients and some level of ignorance/incompetence on the workers' part.I have to add that I've been coming to this location for a few years and the service is getting progressively worse. It wasn't like this before. Also, they used to have the list of patients on the TV screen (first name only) in the order that you come and when you are checked in and ready, and I think it also used to say if it was an appointment. But recently, that info is not on the screen anymore. Coincidence? or intentional to cover up poor service?VERY DISAPPOINTED!!
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August 2023 by Natalie Hubertus
Checked in to get lab work done to find out they’re appointment only. No mention anywhere until you sit down and they decide to let you know. Nice
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July 2023 by Serena I.
We needed to get labs done for our 9 month old.I was super nervous. The staff was very helpful. The two that drew his blood did an amazing job, they were quick and kind. I made an appointment the night prior and we were seen right on time.
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July 2023 by Gustavo Jimenez
Be ready to wait … arrived before my appointment time is been 45min from my appointment time and still waitingUpdate it took 75min of waiting, don’t get me wrong Kim was great and quick but waiting 75min for a 3min blood draw makes no sense
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July 2023 by Deepak Chopade
We waited here for 2 hours and saw everyone came after us going inside while we were waiting. They told us it’s walk but then had to wait. Wouldn’t it be better to book an appointment instead?The nurse was polite and experienced and careful though.
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July 2023 by Some One
I scheduled an appointment about 2.5 MONTHS in ADVANCE. My appointment was today (6/30/23) at 7:30 AM. I arrived a little EARLY around 7:25 AM and checked in right away and was called up to the desk right away. The lab was not busy. I saw that 3-4 people were taken AHEAD of me - I doubt they had appointments because I’ve scheduled before and there aren’t that many slots available for appointments at 7 AM. I was not taken back for my lab draw until 8 AM, 30 MINUTES after my appointment!! To make matters worse, the lady that drew my blood (dark long hair in a pony tail) appeared to be the lead or supervisor, and during those 30 minutes between 7:30-8:00, she was coaching the other employees and giving them many instructions, one employee didn’t understand something so she proceeded to explain further. All the while I’m SITTING THERE WAITING for 30 minutes AFTER my appointment!! And she didn’t even apologize. This is horrible treatment for someone who scheduled an appointment!! I’ve walked in before without an appointment and was taken faster. The lab needs to pay better attention to those who scheduled an appointment!
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June 2023 by CLux13
The staff is friendly. The wait was terrible. 10 + people came in after me and several said they did not have an appointment. I waited over an hour and the waiting room emptied out twice while I waited.
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April 2023 by Jonathan Fairbanks
The place is packed. The office said they would text us when ready. When we came back they still had us wait over an hour. Total wait time over an hour and a half so far and we are not even in the door. Not sure how long this will take. I will be telling the pediatrician at Phoenix Pediatrics about our not-so-good experience. I would avoid blood work done here if I had a choice. The office staff seemed overwhelmed.
