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March 2024 by Layton B.
Everything was great! Top notch installation and friendly attitude! Couldn't be happier. We've dealt with Spencer's for four decades and they just keep getting better!
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March 2024 by Yul N.
From the start we felt extremely satisfied with the purchase of our new Frigidaire professional refrigerator. We had been to Furgason previously and they really turned us off with their attitude and sky-high prices. The sales rep at Spencer's was amazing and the follow-up for delivery and installation was excellent.
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March 2024 by Margaret M.
My delivery was on time, quick, and painless! My delivery guy, Justin, was incredible and so helpful! Super friendly! highly recommended!
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February 2024 by Hector R.
We bought 5 Frigidaire appliances: dishwasher, stove, microwave, trash compactor and refrigerator Our Frigidaire refrigerator can with some issues with the right door seal, it takes no effort at all to open as compared to the left door. Frigidaire Technician came out and said it is fine and said "you will get laughed at" if we pursue further and just left. I understand Spencer's is not the manufacturer and Frigidaire did nothing. I ask my wife if we bought a floor model she said no and that's what sparked the tech to respond and bolt. Minor as it is why do I have to just live with it.
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February 2024 by Terrance B.
I have dealt with Spencer's on three occasions previously. However our experience with Kevin at the Power Rd location was the best ever! Took about 15 minutes to agree on the washer/dryer set, place the order and walk out the door. Communication the next morning was perfect. Joe and his partner showed up around 8:30 am and were on their way before 9. FANTASTIC!
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February 2024 by Lauren K.
I received my microwave much quicker than I expected. I like white kitchen appliances,they always have to be ordered. Arrived 3weeks earlier than expected. Steve and Mike arrived within the 2 hour window. They expertly removed the old and installed the new. They were very polite and professional. I highly recommend Spencers.
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February 2024 by Ty L.
We've always enjoyed our experience with Spencer's over the years. The customer service has always been on point. I'll definitely be back!
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February 2024 by Kathryn K.
Owner Biederback called me today. He was going to charge me over $50 to replace the burners that do not work. He would not let me talk so I hung up on him. He called me back and I told him that I don't like being talked to as if I am a child. This company is huge, yet they do not show good faith to their loyal customers. I cannot believe that this company cannot make this right and pay the $50 to replace these defective burners. Whoever heard of a stove burner cutting off power after 5 minutes? Biederback said this is how they are supposed to work. He even lied to me that he sold 2,000 of these and no one else ever complained about the burners shutting off. Dubious at best. There are boatloads of Amazon negative reviews of this same unit. The Frigidaire repairman told me that I'd be wasting my time in contacting Spencers because they are known to do NOTHING to satisfy their customers. The repairman was right. Biederback was rude to me on the phone. If he had paid me $50 or just replaced the defective burners, I would have removed all of my negative reviews of their company. One lesson I learned is never pay with cash. Always pay with a credit card!
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February 2024 by Bethany E.
Héctor was fantastic delivering the washer & dryer and setting it up. One man show! I needed them and finally settled for a huge blue GE set since the color I really wanted is no longer made. (Red) Expensive,but hoping they will last as long as my last set did. 20+ years!!!
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February 2024 by Billie W.
Kevin, at the Mesa location was great. I called to inquire about new appliances, rating, & removal of old appliances. He listened, heard what I was looking for & provided great service. Kept us updated on when appliances would arrive. One appliance was damaged during shipping or some point from A to B. Kevin communicated clearly to verify how we preferred to proceed with installation. Kevin was quick to set up repair for a noisy fan after install. Overall very pleased. The installation gentleman Richie, his partner, & Brent were fantastic. They were pleasant, courteous, professional & knowledgeable. I was very impressed @ how the greeted me, to their care of my home & new appliances, to explaining how new appliances worked, checking with me about anything that might be unexpected, to clean up. I just cannot praise them enough & hope they get some sort of recognition. The LG repair person was another story, but I'll take that up with those that need to know. Thanks again Very close to a seamless, stress free experience. Much appreciated Billie&Paul
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February 2024 by Ashlie V.
Will never buy here again. They sell you broken appliances. My husband and I came here and bought an entire set. Refrigerator, microwave, and brand new dishwasher. Within a few months, the dish dishwasher broke and needed to be repaired. I reached out to Spencer's and they partnered me with Goldwing appliance. After looking up Goldwing appliance reviews I noticed that it was not a reputable company and they do not take care of the appliance or their customers. So I reached out to Spencer and asked them to please partner me with a different company so I could make sure my dishwasher was repaired correctly. After speaking with the manager and multiple employees, none of them would honor any kind of warranty, outside of not using Goldwing appliance. Long story short if you look at my other reviews, you can see that my partnering with Goldwing appliance did not work out well. It took weeks, into months to have my dishwasher even repaired, and when it was repaired, the repair man broke it more and ended up causing a huge leak in my kitchen. This damaged my entire island and my tile. It has now been months and Goldwing still hasn't taken care of fixing my house. This all stems back to me making my very first purchase at Spencer's, and the fact that they don't care to take care of their customers after their purchase has been made. They want your money, they take your money, and do not care if the appliance lasts you, and do not care about customer service. If they're going to partner with repair companies, you should have more options in repair companies than one company that constantly rips off and cause more damage to their customers homes. They do not care. Go anywhere else but here! Both of these companies are horrible.
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January 2024 by Dwight Olson ..
Jake and Matt did a wonderful job. Took their time and did it right. They handled the stove with care.
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January 2024 by H M.
We were in the market for a new dishwasher and Keven Fleming did an excellent job in helping us pick out a new LG. With delivery, installation (including the necessary kit) and a very speedy intallation process we couldn't have ask for anything more. Jenny texted me 5 times during the delivery and installation and was also very knowledgeable and professional. Great customer service is sometimes hard to find. Now, the good part! The installer Jacob was without a doubt, the best I have ever dealt with. He was very prompt, knowledgeable and a genuine pleasure to deal with! Great Job Spencer's, we will be recommending your company!
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January 2024 by Mark L.
As a former Chicagoan, I'm a loyal ABT customer. However, we needed to replace a refrigerator, so went to see the models that woud fit our needs, but not intenting to purchase from Spencer's. Did the research and then contacted my ABT and GE contacts, figuring I would get a get a better price from them, which I did, than the price listed on the model at Spencer's. After I got the prices, I called Dwayne Dixon, who was very helpful during my visit. I was extemely surprised they beat both prices, not by much. I have an account with ABT for zero percent finance and planned to purchase it from ABT, but than Dwayne surprised me and quotes me a price slightly less. What sold me was they could deliver it the next day which they did. The delivery driver, Josh showed up early, a good thing, hauled away and installed it in a half hour. From purchase to install in less the 24 hours. Can't beat that service and the price was very competitive.
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January 2024 by Kelsey S.
Excellent communication, professional, and super fast. i had my new microwave the very next day.
