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September 2023 by Syndy D.
I make it impossible to cancel all I've sent about three emails and they keep coming back and they can't find my account . I've sent a screenshot of the transaction from my bank and they still won't cancel it awful customer service
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September 2023 by Sonia B.
Superstar car wash charged me twice, I sent an online request to refund but no one called or emailed. Rip off!
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September 2023 by Sarah Todd
I usually love super star car washes but... this location is a mess. Most of the vaccums did not work or had little suction. None of the bays were equipped with clean towels just overflowing with dirty ones.
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September 2023 by Tyler Castell
I recently purchased a new car and had made multiple visits to the superstar carwash and my license plate not being recognized. Several employees said "it should be fixed", but still no resolution. In my most recent visit I found my license plate still had not be updated, lucky Bradley a very polite snd helpful young man was able to get my issues resolved!
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September 2023 by Mysticspace Mysticspace
Everytime I've gone to this car wash, I've received excellent survice and overall had a great time. One worker that stood out to me was a guy named Brad. He always welcomes me with a smile and makes my day.
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September 2023 by Ash
Wonderful team working at this location. They make everything very easy going. Some outstanding assistance from a young gentleman Bradley made some conflicts into a friendly interaction.?
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September 2023 by Henry C.
Daryk was very attentive, patient and helpful with me as a new customer when signing up. Keep up that excellent work
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August 2023 by Lucas Shahmurad
One of the guys working there Aidan was extremely helpful in helping me through the process of how the car wash works. I was scared that my car was gonna be damaged because I have a delicate sports car but he ensured me that my car would be good and I came out with one of the best washes I could ask for.. Thanks Aidan!!
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July 2023 by Madi M.
Worst car wash. Their camera does not read ev or custom plates and no one is ever working the front. Don't pay for a membership because it's absolutely useless and you'll never be able to actually gain access to the service. Customer service online is absolutely terrible. Go to quick quack they always have someone working to check you in not a crappy camera.
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July 2023 by Chuck Moran
I was involved in a minor car accident while inside the car wash. The truck in front of me hit there brakes for know reason. After weeks of dealing with the drivers insurance they would not cover my damages because the car wash management would not return calls or send video to insurance. After 5 calls to customer service and 6 trips back to the car wash it’s been 2 1/2 months and no one has returned 1 phone call to me. The customer service sucks at this car wash. Go to Cobble Stone.
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July 2023 by Mina Weena
First time coming to the Val Vista and Warner location but opted not to purchase a subscription. I'll tell you what though.. The next time I go, I definitely am! The friendly service that's provided by both the staff and the manager here was beyond what I needed today! The cutie manager was awesome and very helpful! From the towels being folded so neatly to the self service area, I feel like this place has it all! Definitely 5/5!
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June 2023 by Jack Fisher
I did the express wash. I like this car wash because it really does clean my vehicle. The provided rags make it easier to do a complete job. Vacuums always work very well, not like other places.Service: Auto detailing
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June 2023 by Ryan Thompson (BlueSun)
This location damaged my vehicle a month ago and I filled out a claim form. Corporate hasn't corrected the damage and haven't even contacted me. Cancelling my unlimited plan.
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June 2023 by Delisa M.
I was getting a car wash here since it was on my way home on June 11 ,2023 at 3:40pm I went through the wash , as soon as I got out I saw scratches on my 2022 Dodge Durango . A scratch on my windshield and a scratch on the front body by the drivers door . I went into the store and they hand me a card to file my complaint . The man in the store saw the security video of me going through the car wash . And mention it was the wiper machine that made the scratches. Hopefully this car wash is closed for maintenance for the machine to be fixed . All for the $7 wash that's going to cost me an arm and a leg .This must be fixed , and who can I contact about this issue ? Reading the comments I don't feel comfortable with my issues getting resolved immediately.--------------Update , I called and spoke with Taylor on the phone and she told me I need a to fill out a form , the guy never gave me the form yesterday . So miscommunication I just went in to get the form and filled out .
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May 2023 by Chad Payne
Car wash itself is a bit worn. All of the brushes are missing pieces and seem to miss certain spots on the vehicle. Luckily there are multiple brushes so nothing is completely missed.The vacuums work very well and the towels and Windex are always well stocked.