-
December 2023 by Marjorie R.
Brought in 20 year old car for second opinion. They were able to find the issue and advised us appropriately. Professional. Friendly. Thorough. Highly recommend.
-
November 2023 by Susan Baker
VERY disappointed. Car booked in today on the understanding that if the brakes needed doing I would get a loaner vehicle. I told them multiple times I had to be back home by 9am. I was there at 7:25am, I said I could wait ONE hour without taking the loaner car he said fine. They didn’t even take the car in until 8:10 am, by 8:35 I was getting concerned but he said it was ok. Turned out it WASN’T OK!!! By 8:55 I was frantic, but he then decided to tell me he wouldn’t have had a loaner car for me anyway! I will never use them again because he just lied! If you want somewhere that you can trust, SORRY KAR SHOP IS NOT THE PLACE TO USE. IF THEY CANT BE HONEST AND UPFRONT THEN AVOID THEM. They certainly lost my business!I have read some of your response but gave up when I saw all the lies!!!!!!!! You did NOT inform me at the beginning that you had no loaner vehicle that is a TOTAL lie. You did NOT tell me until I got annoyed at the end, so I didn't bother reading beyond that as like I said you cannot be TRUSTED. You are a service industry and if you LIE to your customers, then for me you are a non-entity!!!!!!!!!
-
November 2023 by Anna Chamberland
We’ve been bringing our vehicles to the Kar Shop since we moved to AZ 7 years ago. We appreciate that we have never been advised to get work done that was not needed at the time of our service appt.Service: Air & cabin filter replacement
-
October 2023 by Susan B.
I told him before and at the appt I needed to be home by 9am. I was there at 7:25 he just lied and lied. At the end when I got very annoyed he decided to tell me the loaner car was broken( I had one reserved then after I gave them a bad review he tried to say he had told me there was no loaner car when I first came in.) More LIES! Never again, not to be trusted!
-
October 2023 by Kathy Calle
We have been customers here since they opened and keep coming back for good reason. The staff is always nice and the work is always done in a timely manner. The most important part is they have always been honest and do not cut corners, being honest and up front!Service: Electrical repair
-
September 2023 by Miss Lady L.
Aaron is by far the only reason why I gave auto repair businesses another chance. In the past, I was constantly taken advantage of and lied to. Aaron is honest, kind, upfront, and makes sure that the job got done. He went above and beyond to see that I had transportation covered while working on my vehicle. Aaron also has excellent communication skills. I never had to worry about a call back or my concerns lingering and being ignored. Most shops forget to call you back or have zero answers, Aaron carries this shop. I have referred many people here, and they have all been happy with the results from taking their vehicle here. I'm telling you, take your vehicle troubles here and only ask for Aaron. He will make sure to get the job done. Anybody else, say no. You only want Aaron to handle your vehicle issues. Trust me.
-
September 2023 by Will Sivilli
You know it’s easy when you can trust the company and the people who work on your car. Let’s face it, it’s the most important part of any relationship.Kris has always provided and exemplified the complete customer service experience part of our, and when I say our, I mean my wife, daughter and son in law, relationship.There are many shops to choose from, including dealers but when you’ve found someone like Kris and Kar Sop, it’s an easy decision. A shout out to Rusty, the manger for his help on the last repair, thank you very much. Although I hope I don’t have to come back too soon, but I do know where to go for a reliable and honest evaluation.See you on the next oil change!Will
-
September 2023 by Elizabeth Corolis
By far, my favorite car repair shop. Rusty and the other mechanics/team members I spoke with were all incredibly kind and knowledgeable. They go above and beyond for their customers. They are quick and the prices are very fair. Really can't beat their service and superior workmanship.Service: A/C installation & repair
-
September 2023 by Jennifer Nossem
My car is almost important as breathing, so when it breaks down I take it here! The techs are very knowledgeable. I know my car is in great hands. I have never been up sold on parts. They always check things thoroughly. Because they are so good at what they do, they do get busy, but it’s worth the peace of mind.
-
September 2023 by Matthew Fleener (Matt)
They overcharge for parts by up to 300%. Was charged $900 to replace 1 ignition coil, 6 sparkplugs, intake manifold gasket. 6 months later another ignition coil failed and I found out they charged me the price of 6 ignition coils and only replaced 1. I replaced all 6 ignition coils and sparkplugs myself for under $300 and a few hours of labor.Edit: the only misinformation is that it was more than 6 months ago. Regardless the repair didn't even last a year and I had to replace the same exact ignition coil . I commend Rusty for reaching out to me and his customer service but the fact remains that I was charged entirely too much for a repair that didn't last more than a year. I'm sorry but I have no confidence in this shop to do affordable and effective repairs .
-
August 2023 by Sydney Mann
Just moved to Arizona, the cross country drive caused an engine light to pop up (falsely) and we failed emissions. Made an appointment, the light had turned off since making the appointment but we wanted to make sure it was okay. Rusty ran it for codes and told us to go to emissions considering our situation and we passed! It would’ve been easy to keep the car all day and run tests on it to charge us but instead they were honest and upfront. Very professional and friendly. Will definitely be going back for all of our maintenance needs.Service: Auto engine diagnostic
-
July 2023 by Todd Cuddy
Kris and his crew are fantastic! We have used them for a few minor issues over the years and it’s always been a great experience! This go around we had a problem with a check engine light and loss of power. After diagnosing the issue and discussing all of the options we ultimately decided to sell the vehicle and purchase new. Throughout the process though, Kris and his team stayed in constant communication and provided their open and honest assessment.If you are looking for a trusted mechanical team for your vehicle(s) I would look no further!
-
July 2023 by John G.
Rusty went above and beyond in helping me. I had picked up my car 30 minutes earlier only to have the AC stop working again. He was working the front desk when I brought my car back and all the other shop mechanics had went home for the day. He ordered a part, went home to get his own tools and fixed it himself to ensure I would have AC working for the weekend. Top notch customer service!!
-
July 2023 by Metui Tuaone
Don’t get scammed. I took my Nissan Altima in for a simple drive belt replacement since I was honestly just too lazy to do it myself and the belt was shredded in half (I’m at about 85k miles, never replaced it before, it makes sense that the belt just succumbed to age).An hour after I dropped it off with Rusty - I get a quote showing a bill of $2500, and them claiming my AC compressor was locked up and that’s what caused the belt to shred.. Umm excuse me ?!? My car was blowing crisp cold air when I dropped it off, no way it could’ve been the AC compressor. They claimed that they looked at the AC compressor and that the pulley was completely locked and not moving. Not true. I brought my car back to my garage and took the tire off to see the entire drive belt system - sure enough the AC compressor pulley was moving along fine and keeping up with the other pulleys.Well I’ve completed the drive belt replacement and the car is running fine, AC is still blowing cold crisp air, drive belt is moving smooth. If what Rusty was saying were true - my new drive belt would be shredded again after grinding along a locked AC compressor pulley, the air wouldn’t be cold, and I wouldn’t be able to VISUALLY see the AC compressor pulley moving fine.It’s summer, it’s hot and this shop seems to be riding the wave of taking advantage of folks and AC - anything they can blame on the AC system, better believe they will to make you pay exuberant amounts for big, unnecessary jobs. Be safe and avoid these guys.
-
July 2023 by Trevor
The Kar Shop is the only mechanic I will EVER trust with my cars. Seriously I love this place. To say they treat me fair is an understatement. Thank you!!!
