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January 2024 by Mikela Miller
My favorite clothing store! They let me do a return and get store credit.
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November 2023 by R C
Desiree, the supervisor, is always RUDE when I come to the Gilbert location off of the 202 freeway and Williams Field road. She never smiles, and I always feel like I'm bothering her when I ask questions about sizing, etc, in the clothing. I dread seeing her when I go. I've always had a great experience with the other ladies who work there. Thank you to the other ladies who work here at this location they're always pleasant to deal with.
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August 2023 by Effie McGee
I often go to this location instead of the one by my house because the staff is always genuine and sincere. I work retail too, so I can tell when someone's customer service is over the top and fake. I also like the employee retention, I always see a familiar face when I walk in and I like that. The SM has been there a while and is always friendly and helpful.
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August 2023 by Dannette Flores
I shop here often and the manager lady is so rude all the time. She was on the floor on a customer call talking so loud and rude about an order that wasn't there. When it came time to check out, she yelled PHONE NUMBER at me because I didn't respond right away with my phone number. I was looking for my torrid cash rude lady! I gave her the 602 part so she wouldn't ask again. I took my time paying. No one was in this store, just me so there wasn't a line or others to help. Just employees standing around taking
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August 2023 by Penny Legge
Cute clothes, and not just for BBW! Can’t wait to take my size 10 mom to shop!
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July 2023 by Clara Price
Cute store had great sales and everyone was friendly.
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June 2023 by CK
Torrid has come a long way and the clothing selections are really nice and I really loved the colors. Unfortunately not everyone is the same shape and I couldn't find any tops that looked good with an apple shape. My size was sold out on all of my favorites. Tops lacked structure d tailoring so I felt frumpy and that just doesn't cut it when I'm paying so much.The pants sizes varied so I could fit in one style and not in the other. Prices were high for the quality. I paid $112 for two pairs of pants with $34 off. They weren't anything special and comparable to leggings. The check out clerk was really nice.
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March 2023 by Lori Blank
Helpful, friendly, and had a variety of options. I don’t usually shop here because brighter colors and flower patterns aren’t my style. However, I was pleasantly surprised to find several items I really love.
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March 2023 by DeAnna Brown
Greeted as we came in. "Sam" was very informative on the bra selections & helped us find the perfect fit!! Thanks again San Tan Valley -Torrid store.
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January 2023 by ALLISON Shamrock
On a Sunday afternoon, I sent my daughter in to make a simple return 4 days after my purchase in which i paid cash. She returned to the car with a store credit and says “she told me this is all i can get “. I walked into the store up to a cashier that had her whole chest practically falling out of her tiny tank top no bra. when i asked why my daughter received a store credit she explained that is store policy. I was dumbfounded! I stated to the cashier that i paid CASH and was not interested in anything in the store and there was no reason why i couldn’t get my cash back. The associate proceeded to tell me that’s store policy there was no mgr on duty. The girl i was dealing with tried to call the mgr and there was no answer. I walked out frustrated. I proceeded to call another location to ask about the return policy and the mgr in the phone explained there is no reason why you shouldn’t have gotten your refund. now i have to be inconvenienced to go back into the store during the week speak to a mgr and receive my cash refund.
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December 2022 by Smellyjoysticks
Had kids with me, shopping for Black Friday. There were awesome prices and plenty of good looking stuff for my lady.
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September 2022 by Shante H
The selection isn't as big as other stores. There was only representative...and 3 people in the store...and I was never greeted, I had to find the representative just to get some help to find an item,and had to wait to check out for her to return for somewhere. I felt rather ignored to be honest. I definitely will make the drive to Tempe next time I decide to visit Torrid.
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June 2022 by Toryanni E.
I've had a few problems with this location, the first time they sent back my online order and told the person I sent to pick it up it was because they didn't pick it up in time. It was within 24 hours and they're supposed to keep if for 7 days, so that was fun and also required me to have to contact customer service to get Torrid Cash back because I had used it and that doesn't automatically go back to your account like payments to a credit card. The next time, also an online order but on day 6 (I'm basically a shut in but I still hate shipping) I go in. I'm not greeted by anyone, 2 people are there talking to each other, I don't know if they're customers or workers so I just stand by the register. Eventually one of them comes over while still talking to the other and asks me if I need anything, so I respond that I need a pickup order and provide my name, which I have to repeat because Toryanni is very common, they continue speaking to each other the ENTIRE TIME. I'm then told they have to go to the back to find it and then I'm told that I can use 10% off in store if I want, because clearly they've done a great job at being welcoming and doing customer service. I just leave but I'm not sure why this location has issues. Superstition Springs is a dream everyone there is always friendly and offer different tips on how to get things I need and ask how I am or if I need anything else and am I sure I don't need those new whatever accessory. The point is the attention is on me the customer not treating me like I'm an intrusion on a private conversation.
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March 2022 by Ann A
Very nice employeesThey have a clearance sale going on right now.Has a lot of nice clothes in there for plus size..
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January 2022 by Judy Wagner
Bought a gift card for my Grandaughter. She loves the clothes.
