-
February 2024 by Aurelia Chavez
Come to find out if they had just checked my prescription, they would have saved me 3 unnecessary trips. Lazy staff. Michelle is nice.
-
January 2024 by Jackie Chacon
Love vision works people very professional polite and fun highly recommend
-
January 2024 by Dora O.
I've been going to Dr. Bassett for years and I'm always please with the care and the staff.
-
January 2024 by James Barry
From the start; walking in was friendly from every associate, and I didn't have an appointment. I was seen shortly after and the assistant was extremely kind and clear with her instructions.Then after seeing Dr everything was explained to me clearly and was helped with finding frames for me that fit comfortably and that I liked. Overall for someone who has never been to an optometrist ever this was the best for me.
-
January 2024 by Pedro Prieto
This was the best place for my eye exam and I got my glasses and the Doctor was Amazing and the staff were Great thank u all LOOK OUT 2024 ?
-
January 2024 by N Costa
Believe in the reviews!This a place with an extremely poor customer service. That's so sad, because I'd say a year back, you would have an extremely different service. I used to came to adjust my glasses at San Tan, because I didn't like the service of Visionworks store at Superstition Springs where I bought my previous glasses.Service here was great, that I said that my next glasses I'd do here. Sad mistake!I came here on 12/28/23 and I was roughly acknowledged. I just keep walk around, trying some frames and no one seems interested. A lady who was dividing her time between waiting for a customer to decide and talking about kids were loud at store said a few words to me. I decided not take personal, so I came other day and it was the same kind of service all again. Very disappointed and unsatisfied.
-
January 2024 by Christina Carrasco
Good choices on products, IN styLe quaLity☆
-
January 2024 by Janet Schomig
Service is so extremely slow. I’ve been standing in this Store for 43 minutes now. I am just here to pick up my glasses. There are no chairs. Just watched one of the few workers walk around slowly while putting back glasses in the shelves instead of waiting on the customers who are trying to patiently stand around. One employee just takes names of customers and writes them on a list. Most customers have been walking out instead of waiting
-
January 2024 by Jessica Musanto
Amazing customer service from the checking in process to helping me pick out my glasses and explaining my options and pricing! Very much recommended and you won't be disappointed just go here!
-
January 2024 by Kyra Blaksley
The appointment was easy and convenient to make on the website. Everyone was very helpful and met my needs each step of the way.
-
January 2024 by KAVITHA SHENOY
The eye doctor is great- very knowledgeable, easy to interact and down to earth kind of person. Five stars for his care.
-
December 2023 by Marianne Pazdan
I like this Visionworks. The Doctors and staff. I purchased new glasses in June and I'm still waiting for the insurance claim to be processed by Visionworks. Store personnel has tried to be helpful but they are the employees who file the insurance claims. I have tried to be patient but this timeliness is unacceptable.
-
December 2023 by Calista H.
Worst Visionworks I've been to. I ordered a pair of glasses from another store, got the pet protection and when my dog ate my glasses, I went to this store to get them replaced. I spoke with a woman there and together we searched for the same brand/style glasses, but this store didn't have it & she had to send out to another store to have the order filled. Two weeks later I called the is store trying to get an update on my order and the woman on the other line said she was not showing an order placed for me. A week after that, a gentleman from the Ahwatukee store called and asked me if I was still wanting to pick up the glasses at the San Tan store or the Ahwatukee store. I told him my experience the week prior and he assured me the glasses were at the San Tan store ready for pick up. The day arrives that I can pick them up and to my surprise, the glasses were five (5), yes 5 sizes too small. My previous pair were 53s, the new pair 48s. I asked the guy at the counter who was helping me if they were children's glasses and he said No. Then, I asked if they were too small for my face and he said No. So, concerned and unhappy I left the store only to return 15 minutes later because the glasses were definitely too small for my face. The same gentleman I worked with 15 minutes prior, helped me again. When I told him the glasses were way too small he said, "they were pretty close your temples." Uh, hello! You told me they weren't too small and now you are saying they are!?! Worst customer service ever! I highly do NOT recommend this place. I will not be going back to this store in the future!
-
November 2023 by Kim
Poor customer service…I walked in, no greeting. I waited 15 minutes for assistance, there were 2 customers ahead of me. One went to the back for eye exam. The other was being assisted. When they left another customer came in the store and was greeted and offered assistance immediately. And yes the employee was aware I was in the store as she watched us the whole time we were there. As I exited she had the audacity to say have a good day. I took my business elsewhere because of this.
-
September 2023 by Gina Mathes
Visionworks was very good at the SanTan mall. It was not very busy at all. All of the employees answered my questions and the doctor was very nice and helpful.
