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January 2024 by Vern Polzin
Very helpful crew helped us find the products we needed
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October 2023 by Cory P.
I had nothing but an amazing experience at this location, with all the help and patience with the sweet girl, Nova. She was so helpful and just sweet as can be! There was an older lady in front of me and I noticed she stopped and thanked her for being so helpful and it was touching. Then I experienced it myself and was blown away with the service she provided at the Photo Center as well as up front with the registers. She was literally running the place with little to no help with the other lady sitting at her register not helping while Nova had a line of 6+ people. Overall she was a blessing for me that day and it did not go unnoticed!
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September 2023 by Richard Swenson
I tried to pick up an antibiotic for my daughter today. The pharmacist refused to fill the script today because he was afraid if he did that he would not be able to go home at 6. How long does it take to count 20 pills!? We had to transfer the script to a pharmacy that stays open longer.
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September 2023 by Tedi M
Consistently the SLOWEST pharmacy I've ever encountered.
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August 2023 by Ryan O.
I use to live in Tempe and the Walgreens by my house was quite literally my favorite store, going there multiple times a week (or day). This location in Gilbert has been the very opposite experience. In the latest news, I get a text that my daughter's prescription is "Delayed", and it also says I need to "update insurance information". I call the number supplied and go through all the automated prompts and it says "sorry your order is delayed, please call back in about an hour" but doesn't reference anything about insurance. So I call back and Press to speak to a representative and no one answers, call again, same thing, call again, same thing, then they're at lunch. I decided to drive down there and see what's going on. They said it is an insurance issue, that they needed updated information, so I give them her Blue Cross and her State Disability Insurance. They don't take her Disability insurance which seems f'ed up (CVS does) , but it's not her primary, so whatever. The lady at the register is trying to enter in the insurance and says "it keeps telling me it's not a valid group" I tell her, it's Blue Cross, Blue Shield and I work for ASU and I'm sure its user error. Her and the pharmacist spend 25mins trying to problem solve, and they finally figure it out and then say, okay now we have to fill it, we haven't yet due to the insurance issue. How about you fill it and worry about how I'm going to pay once I get there. This whole time they are apologizing to every car in line because of another issue, OOS, was suppose to be mailed from another pharmacy but wasn't. Meanwhile, my daughter who was in the emergency room last night, is at home with an extreme temp, and she's waiting on medicine that was supposed to be ready first thing this morning. Whoever is in charge of oversight at this store, and sounding like others in the area, is failing. Time to cut the cord with Walgreens. It's been real.
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May 2023 by Jasmine
The old lady [cashier] at night is not nice at all! She doesn't know how to treat a customer! She was eating at the counter! The younger cashier too poor customer service skills. Always on her phone!
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February 2023 by Meagan Hebdon
For some reason the wag I usually fill prescriptions at closed last night with no notice. I got my doctor to call my son’s antibiotics in to this location and Tia at the pharmacy went above and beyond to fill it for us. The other location closing caused a lot of problems with insurance and Tia managed to get the prescription I needed in my hand within an hour. I really don’t know what I would have done if not for her, I am so thankful.
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February 2023 by Ryan Higgins
Evening staff is not courtesy nor helpful. Kind of I don’t care attitude. No sense of urgency. I also shop during the day at this location without any issues besides items not being stocked. My prescriptions are sent to another Walgreens on Cooper and Warner. Pharmacy staff is completely AMAZING! As well as store staff.The manager at Cooper and Warner definitely knows how to operate his location. I’m assuming all Walgreens as a whole are supposed to operate on the same model/principles.
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November 2022 by Jennifer Cunningham
Really bad pharmacy service. Takes more than 24 hours to get a perscription. Not open on weekends. Go somewhere else if you need service.
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November 2022 by Gia Curry
It's not the cheapest place to go for things, but it is convenient and they do have some great sales which make it worth it.
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October 2022 by Rosemarie Tatar
The pharmacy had the drive through window closed and when I came in to the store they would service the people next to me and didn't ask if I needed help till I like stared at her. I wouldn't use this pharmacy if it wasn't the closest one to my house. The girl that helped me did ask if I had any questions and asides from not helping me when I was in line before the other gentlemen it wouldn't have been as bad of an experience.Additionally, I processed my renew for my prescription when it was a week before I ran out and now I am only down to three left of my anti depressants so if I run out before they process it it can cause a lot of damages to my health. Please get this done.At this point if Walgreens does not take these reviews into account from their patients, then those pharmacists are a liability to your company. Just an FYI!!!!!
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September 2022 by Tyler C.
Sat in the pharmacy line for 45 mins as soon as I pull up to the window they duct down shut off the lights and closed the pharmacy. Sounds like a company that values there customers.
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September 2022 by Georgi F.
NEW HOURS- SAME BAD SERVICE: Not a pharmacy for people who work- They are closed on Saturday and Sunday and close by 6 during the week. When are people who work supposed to get their prescription? If they are short staffed- maybe doing split hours or being just a bit more thoughtful of when people are actually available to pick up their medication. The Walgreens app and this pharmacy often tell a different story about your prescription- what's ready- what's been refilled- etc.... And the speaker in the drive through is absolutely terrible. It breaks up, crackles and is not loud enough, especially if you have a taller vehicle like a truck or SUV. The speaker is located so low at the bottom, I literally cannot hear people unless I turn off my truck which is super great in this 110 degree weather. I got there to the drive thru at 5:57 pm one time and they were still there shutting everything down. I waited and they ignored never saying anything to me or acknowledging me, then turned out the lights at 6 pm and left me in the drive thru. Often we have to take 2 trips back because they left out someone's medication or even though the app says it is ready they don't have it ready yet. So yeah- looking for a new pharmacy. I wonder if CVS is any better?
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April 2022 by Penny L.
Booked an appointment for a Covid test for a cruise. Received a call from the pharmacy stating they were closing early and I needed to be there within a half an hour, I was still at work. Rushed there, took the Covid test and then was told by the pharmacy tech that they would have the results to me within two hours and if I didn't have them then I could stop in the next morning to pick them up. When I asked the pharmacy tech if I could call rather than come in as I was leaving and would be either in the airport or on a plane when they opened, she wasn't sure if that could happen. I took the Covid test probably 30 minutes before they closed. I have never received my testing results and had to arrange for additional testing elsewhere. Do yourself a favor and find another test site if you need actual documentation that you are Covid free.
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April 2022 by Henry Barron
If I could give 0 stars I would. Avoid Sandy and Valerie in pharmacy. We arrived 30-45 min late for our little ones shot but arrived 2 hours before close. They refused to give him his shot because we were late. We thought our appt was at 3:30pm, got there around 3:55pm, but they claimed 45 min late. What is the impact of being late? The store was slow, there was no one in line, but their attitude was plain rude. Avoid this pharmacy.