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May 2024 by S G
I had an unusual transaction that needed to be completed at this branch and I am not an account holder. It went through with no issues thanks to Chris (branch manager). He kept me informed the whole way through and there were absolutely no issues. All the bank tellers I dealt with were very friendly and personable as well. I'm seriously thinking about opening an account. I can't understand all the negative reviews. Maybe those people just can't be pleased? I don't know... But my experience has been nothing but pleasure.
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March 2024 by Santo Caminidi
So I went into the Wells Fargo on Warner and Val Vista this morning. Went in and sat down. Waited 10 minutes while three people sat at their desks helping no one. The place was empty to. A man walks in, walks up to one of the persons sitting at their desk and they help him instantly, so I left. Then when I tried calling for 20 minutes no one would answer the phone. Recording said everyone was busy.....LOL. Oh and I've been with them for 30 years to. I called and told the manager I will be going to another Wells Fargo from now on and for him to have some customer training classes for his very very lazy people.
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February 2024 by Anthony Vito
Worst bank I've ever been to... Today. Most days, pretty much every day. Do you know what Wells Fargo means? So Wells, they want to drain YOUR well and keep their well overflowing. See banks take your money and they invest, save, they do whatever they want with it. Ok now Fargo, in Latin terms, Fargo literally translates to ROBBER, someone who TAKES, someone who STEALS. This place LITERALLY is named A BANK ROBBER WHO WANTS TO DRAIN YOUR WELL. I went yesterday to literally take all my money and go to a WAY better bank. Did the manager acknowledge me? NOPE. Did he bother to say HI to me? NOPE. Did he try to change my mind? NOPE. I believe the bank manager's name is CHRIS, all this guy cares about is himself. Do you want to work with a man like that, NOT ME!! IF you do by chance work with anyone in here, here are the heroes of this branch: BRADLEY, BRANDON, ALISIA, JOE. ANYONE ELSE, DON'T TRUST THEM. All they want to do is ROB you Blind. Be better, go to a credit union that ACTUALLY cares about you and your money. Support the little guy, not the big corporation that will take your house from you for profit, that will take a massive BAILOUT and continue to TAKE TAKE TAKE. I RECOMMEND DESERT SCHOOLS. If you go there, THEY ACTUALLY CARE ABOUT YOU AS A HUMAN, NOT A NUMBER.
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January 2024 by Georgia Zagaros
As a team member and a customer, I was denied the bathroom. They said they do not allow bathrooms for customers and recommended I go to target. I have not heard of this in 10 years of experience of working for Wells, nor my 5 years of branch experience. Very unfortunate experience buying a cashiers check.
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January 2024 by AZ guNNer82
Walked in to see a banker and took a seat. I was never greeted by anybody even though they made eye contact with me. One of the bankers and the mortgage guy were talking about sports for the 10 minutes I was waiting. Terrible location with lazy employees.
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December 2023 by KAYLA NGUYEN
The tellers and bankers don’t get paid enough to greet clients. I came and sat for 25 minutes. No one gave a word and I left
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November 2023 by Veronica Amanda Cordova Rubina
Best Wells Fargo ever! The manager is super nice, the Enviroment is very calm and the bank reps are very knowledgeable and helpful. I would definitely make this bank my recurring bank. Highly recommend it!
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October 2023 by Rich L
Been banking here for years and I’ve never had an issue until recently trying to deposit business checks. For some reason Julian makes things so difficult to the point I pull up and he’s in the window I drive off and go inside to get another banker.
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October 2023 by Dario K.
This place went down hill since the management change in the past few months. I have been coming to this location to have a document in foreign language notarized for years now and never had an issue. This time around the branch manager refused to do it because it was in a foreign language, even though the doc contained the translation to English as well. The doc is for my disabled father in law who was waiting in the car outside. The notary lady at first told me that I would need to bring him inside to sign. I explained that it is very difficult to move him around, he is completely disabled, in the past the notary would come out to see him. She refused by saying that she was not allowed. When I asked for a manager to explain to me why, she quickly corrected herself by saying that SHE did not feel safe doing that. So she blatantly lied the first time.Mind you - my family had been WF custs for over 20 years.Anyhow, I went to another place, a post office, and they notarized it right away, we had a good laugh about the WF branch manager’s ignorance and their notary’s fear of a disabled person.
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July 2023 by Tempe A.
Slow slow slow Nobody moves here. Nobody helps anybody out. No sense of urgency. They just do not give a crap they take the sweet time with everything and everybody bunch of turtles work here.
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July 2023 by HUNTER PRICE PALMEDO COSTA SMITH
Slow Slow Slow Service. If you can call it service. Wait times for a teller is 15 min minimum, if the line gets long, no one jumps in to help. Pride and ESL gets the five "brokers" or "managers" jumping to help, everyone else is just an inconvenient transaction. Worst bank service I have ever experienced but standard for these times
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July 2023 by Vader
The drive thru used to be fast with five stars...... they get 2 because they are friendly.Not sure what have happened here but the drive thru is crazy slow and they always only one lane open, and they are not even open on weekends. Unfortunately I am forced to stop here daily my work daily business deposits.Would never recommend this location, thats is why my personal choice is a credit union.
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March 2023 by Brooke_ Haley
If I could give this location 0 stars I would! AVOID THIS PLACE AT ALL COST! The people here are absolutely unprofessional and the worst people to deal with! The Branch manager is just as bad MARIA BANUELOS, she's rude and treats you like trash! As a branch manager I am appalled at the way she treats people and am surprised at how she is even a branch manager with how rude and uncouth she is! This is the worst place you can go to choose a bank! AVOID AT ALL COST!
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July 2022 by Isaiah M.
The manager there is not well trained, for instance I always deposit money order in my account but when I went there she said that their can't do that because I buy it from fry's store I was so shocked while other branches do, later went to other branch in Mesa which is close to this branch and I deposited the money order in my account.
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March 2022 by Rachel C.
I have been a customer with WF most of my adult life and this has got to be the worst customer service I have ever received. I just came into this branch from another town to get notary service. I have both business and personal accounts as well as a merchant account and multiple credit lines. I have even had a mortgage with this company. The branch manager Maria on today notified me that she only does notary service today from 2:30-3:30 pm and she would be able to notarize a signature if I came back on her time. Further, she continued to tell me she's the only notary here when I know that is a lie because there were three bankers sitting in bankers offices cubes. In order to be a WF banker you have to become a notary. I asked her could you please just do this real quick and she said no. As a business owner, I wouldn't suggest Maria work anywhere where there is no customer or human interaction involved and nowhere she would have to make concessions for anyone, because Maria is only concerned about Maria. In plain English, she told me "I have other things to do besides your notary service." Maria needs to lose her job and learn the hard way what it means to cultivate relationships as a human, let alone a banker. Further she suggested I go to the UPS store and pay ten dollars for services I get for free here. Lord only knows how Maria made it up to branch manager, but she should be removed yesterday. She is a liability.
