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December 2023 by Megan B.
This "banking institution" would not take any action against a fraudulent check made by a factitious company when it was cashed in my name. I spoke to 5 people in the "risk department" that didn't care or follow though even when I asked for the evidence to make an official report with local authorities. The check was about 2,000 dollars at AZ Financial ATM and the cash came instantly without any hold. Now AZF just wants me to pay them back. I asked them to freeze the account, hold the account, close the account. All they said was "No, you own us the money so just pay it." Now I can't even open a new bank account because of Arizona Financial. You should never trust your money at this place. My rating is -100 out of 100. I would never recommend.
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December 2023 by Sarah Shoudy
Horrible experience. Closed out a loan and still got an auto payment pulled from my other bank. Called immediately was told 1) they don’t know when I’ll get my money back, couldn’t give me an estimate into that. 2) I would have to go online to turn off an auto payment, they help me set up over the phone for an account that had already been paid out. That’s not a small amount of money for me to not have for an unknown amount of time. do not recommend.
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December 2023 by Cathy Mohan
I had the pleasure of working with Bobbie Solarez on a loan application. She was approachable, professional and friendly. She was able to answer all my questions and made good suggestions. She was great to work with and a great representative of the branch. Thank you Bobbie.
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December 2023 by Ernest Robles
Great News, this institute is really here to help with handling your banking needs . Promise it's a vibe that leaves you feeling respected. It's a one stop shop !!!! I got mines do you got yours????
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November 2023 by Cody DeBride
Bobbie at this branch helped me open a new account today and she was absolutely wonderful. She was both very friendly and informative, answering all of my questions and concerns. I am happy always happy with my service at AFCU however today was exceptional. 13 years with this credit union and continued.
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November 2023 by Jada Hampton
I highly recommend banking with Arizona financial credit union they are so helpful and will make your experience so pleasant. I just would like too thank and recommend Rowena shes so helpful and sweet overall 10/10 great customer service!
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October 2023 by Arron
My experience with Patricia was awesome! This credit Union is the best! I will not look anywhere else and I'll always stick with this! Thank you all so much!!!!!!!
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October 2023 by Kristin Serrato
Bobbie was amazing in assisting us with our HELOC loan and setting us up for a checking account! Quick, efficient and great customer service. Would definitely recommend this branch location!
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October 2023 by Andres Cocolotl
I was at the branch to open a business account and Raul Mendoza give me an excellent service and I an educational experience with him on my new business account.
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September 2023 by Adelina Henderson
I am so proud to be a member of AZFCU for many yrs because no matter what questions I have they always answer my questions with a happy smile! I love them all!!Sarah and Vanessa are theGreatest!
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September 2023 by Leslie Crane
Jannifer Toglena was so very helpful!! She was so patient and kind when opening an account for our sister. We will definitely recommend her to all of our friends and family!! Thank you Jannifer!!
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August 2023 by Nobel Cabreja
I been banking with them cause going few times with family members I decide it giving an opportunity openning an account with them since I opened I been going to their location dealing with few tellers who seen to manage the branch like (Juana) ; like few days ago after 55 minutes I request it to talk to a manager and Juana been super rude told me ; her manager were busy on the phone & my way out I saw her NOT on the phone drinking her coffee .
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August 2023 by NinetailMini
Can't even be bothered to put a check into an account.
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August 2023 by Kenneth Key
Been this location over twenty years and I enjoy the hard working people there. Holiday atm seem either to run out of money or system is down a lot otherwise great bank.
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June 2023 by James B.
Absolutely the worst banking experience I ever had I had a large sum put into my bank from another account within the bank and without no warning or anything I just told this house they froze my account I was left in the cold with nothing because I couldn't stay at the house s*** the worst thing about it is I lost my cat in the whole thing slept outside because of this Bank they're investigator was rude made me think that I stole my money and I had to explain to him where I got it I just been working like every other American
