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March 2025 by Joe M
I heard this was a corporate AT&T store.
Maybe AT&T has gotten so big that they just don't care about customers. It seems like every time I go to this store, they just can't help you with anything other than to try and sell you a new Pricey phone. I switched to AT&T from T-Mobile about 3 years ago, and they were very, very nice, but turns out when I got a billed that were billing me at something we did not agree to. It took almost 6 months to correct it. New managers had to come in to fix what the previous manager had done to us. Apparently, he had done that to many customers; overcharged them. The new managers were apologetic. But we we're offered nothing for our troubles. As soon as my contract is over. I will be leaving them and never bother going to AT&T store especially this store (67th ave and Peoria) or having anything to do with a
AT&T.
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February 2025 by Kerry Antall
Melanie was totally awesome. Came in with all kinds of problems on my mom's account. She was so patient and took her time with helping me. My mom's phone was old as dinosaurs. Sho took her time and hooked me up.
Awesome employee
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February 2025 by Charles Echols
I switched over from cricket on the 27th of December 2014 the store manager was swamped she had no help and was sick with the flu, she was kind and courteous to everyone she took care of everyone there were customers who surprised her with food & coffee from Starbucks because she was going to work through lunch. I came back after getting myself and my granddaughter I phones she made everyone happy while working sick I feel this employees worked above and beyond to satisfy all customers she should be considered an asset and example to other employees should emulate we give her 5 stars very as well. And because she was by herself some people left she definitely needs help
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February 2025 by Flo Audesho
Melanie was the most helpful person we were so comfortable talking to her and she made everything so easy to understand ❣️
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February 2025 by Yvonne Gutierrez
Melanie was amazing!! Super helpful and great service!! Thank you!!
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February 2025 by Steve Rubin
My experience was 10 out of 10 outstanding experience with Melanie she answered all my questions and was extremely helpful and the other places that she went out of her way to help me and explain how things worked I really appreciate having such a great employee has Melanie outstanding
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February 2025 by Amber Austed
I just want to say thank you to Melanie for all her help these past couple weeks. She has gone above and beyond to help me not only with the upgrade and my business account but making sure I can get logged into my Uber account. Lol. That's not apart of her job at all but she has done incredible work with a smile on her face every time and this past time I came in she had like 10 to 15 people coming in and out needing help and she is the only person working in the store she was taking numbers down so she could call them when it was their turn to come back this woman has great customer service skills and really knows what she is doing
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February 2025 by Danielle Danielak-Moehr
I have been an at&t customer for 18 years. Recently I had to split my plan away from my ex husband's account and decided to stay loyal and started my new plan with my kids and I. Melanie Montez is the store manager and in all my time with At&t I have never had such excellent service. Melanie is well versed in all cell products and extremely service oriented. This little store is extremely busy but Melanie does and exceptional job at juggling multiple customers and their needs at once. I came in today because my bill didn't show all the promotions and Melanie was able to assist me and had my bill corrected. While here we encountered a difficult customer that unfortunately was unkind to hearing that she would be helped as soon as the two customers before her were taken care of. Melanie handled the situation with poise and professionalism. At&t is very lucky to have such an invaluable Manager working for them!
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February 2025 by Julie Shocklee
Was having a very hard time navigating through changes in my phone and Melanie was very patient and kind in solving my problems.
Had a difficult time yesterday with the other worker to get my data transferred over so I came back today to speak with Melanie. She did a great job and accomplished what I needed.
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February 2025 by LiL Mama
Melanie was amazing great customer service she took care everything I needed in this visit.
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February 2025 by B0 Coleman
Appreciate the manager with helping out with anything we asked
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February 2025 by Elizabeth Gutierrez
Melanie was super helpful! She is amazing to work with! Go see her!!
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February 2025 by ninos badal
Melanie was helpful when I had issues with my phone bill and the internet as well. She fixed with one phone call . I’m really appreciate her for the help.
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February 2025 by Michael Dorman
The lady Melanie that helped me messed up my whole account and with AT&T and DirecTV she gave me product that she says it's free and it is not because I still have to pay for 36 payments on top of that I went back to talk to her to have things change back to the way they were and she told me she could not do it because it does not exist I feel like I got hustled in the Peoria store at 67th and Peoria next to Starbucks I recommend that you do not go there cuz she did not help me she made my bill even worse I'm trying to work it out with AT&T customer service go at your own discretion
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February 2025 by Angelica Garcia
Melanie was excellent! She was super fast and super friendly, very knowledgeable and thorough. I had been out of service for going on 2 days and had been to another store before going to hers but she fixed my issue right away. Love her.
