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December 2023 by Denise Lipsey
Yup this will be last time this hospital ever gets my service, don't nobody come here ....the rudest dr ever have nerve to basically keep telling me purpose of ED is for life threatening and I'm not life threatening. I have been the most patient person... you need to learn matters and not make someone feel like they are worth nothing. They can't even put me in a roomNP Patricia Veleta should learn bedside manners, very rude and careless.
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December 2023 by Timothy Sellers
Visited a sick friend. The hospital staff seemed inattentive to my friends request to the point my wife had to go find someone who could help her, and the only person sitting behind the nurses station wasn't a nurse. It was middle scale treatment, but not mistreatment. To be fair some of the staff was pleasant.
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December 2023 by Angie Flores
Had a few good experiences here, especially in the ER. Your oncology dept, however is a disorganized, area full of disgruntled nurses. with a few exceptions of nurses, who are just as frustrated with things there, as we the patients are. There is ZERO communication between doc, nurses and patients, especially patients.And then you all get angry when we as patients, get angry. DOCTORS, FREAKING COMMUNICATE WITH YOUR NURSES, SO THAT THEY CAN COMMUNICATE WITH THEIR PATIENTS.COMMUNICATE WITH YOUR DAMN PATIENTS!!!
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November 2023 by Genesis Blanche
When i got there the first nurse kept trying to tell me I was at the wrong hospital my water had broken and i was in so much pain she tried to tell me that i had to go to the hospital on bethany home anx i knew that was not one of the hospitals that my doctor told me to go to. An hour later they came to tell me my water had broke and I was in fact in the right hospital but i already knew that. My nurses in labor and delivery were pretty nice all the way up until I had the baby. My main concern is that I wanted to breastfeed the baby and instead of her allowing me to try to do so she decided to take my baby over to the seat on the other side of the room and try to give her formula with a syringe. I stayed 2 whole days and my nurse could care less about what was going on and once they discharged me it took them a whole 45 minutes to send a wheelchair up so that I could leave. If your doctor gives you options and you can make it to a different hospital I would strongly suggest that you take a different option.
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November 2023 by The Trumpest
What an absolute nightmare of a hospital. Just a general warning before coming to this hell hole: they have signs posted everywhere warning you against verbally abusing a staff member..weird, I thought, as to why a hospital would need to remind their patients not to threaten and/or physically assault one of their nurses..at least, until, my wife gave birth at this place.It started innocuously enough: a simple, routine birth - nothing out of the ordinary; at least, until, these morons completely messed up on the epidural (took 45 minutes to incorrectly administer the first dose), then took an equal amount of time getting the second one going. As a result, it looks like my son was born on low oxygen, so they advised us to have him watched in the 'Birth Nest' for a few hours; after all, it was what the hospital suggested. Four hours pass with absolutely no communication from the staff and I get a hysterical call from my wife: she found out on her own that our baby had been admitted to the NICU, hooked up to a feeding tube, IV, etc and couldn't be fed anything but sugar-water..All of this occurring without our knowledge, all without a single word from a doctor or a nurse before we found out it happened on our own.Obviously, my poor wife was inconsolable - after all, why wouldn't she be? We had gone from being told we could have our son back after a short observational period to our baby being in an intensive care state, all without a single word from anybody until we went searching for him ourselves.Next, the hospital tells us that they do not know when he will be off of oxygen and back into our care - how frightening! They refused to even give us a simple medical opinion on the matter and returned our questions with an icy, indifferent response such as, 'are you guys first time parents?' or, 'it's just up to the baby when he wants to leave.' In other words, nobody seemed to want to give us the slightest indication of when we would be going home with our childThe lack of communication persisted despite our constant efforts to keep up with the state of our child. We felt we were left in a constant state of limbo when it came to our newborn's health. Was this some kind of hostage situation we were in? Why was it so difficult for a hospital full of nurses and doctors too simply give us routine status updates on our child's health? How traumatic did this have to be, exactly? I guess I could start to understand why this hospital had warning signs in the elevator stating not to yell at anyone, lest they wanted to be arrested and charged with immediate assault.After days of anxiety and grief, they finally released him to us. Of course, not without a severe, and I mean a very severe, diaper rash that still persists to this day. I've never seen a child's rectum so badly traumatized in my life and it is a struggle just to wipe the child right now. How can these doctors and nurses be given the authoirty to retain my child in the NICU, but not be competent enough to change a diaper properly, as I am assuming the rash stems from the lack of proper fecal care on the part of the nursing staff. Why did they have to do this to my child?Listen, bottom line is this was a horrible experience and took a lot out of my wife and I. I'll never forget this awful experience, nor will I ever set foot in this hospital again. I can only hope and pray that whoever is reading this will learn from my mistake - do not go Banner Thunderbird. Heck, don't go to a Banner hospital at all. This hospital doesn't seem to care about patient outcomes, otherwise, they would have done a better job communicating with their patients. Instead, they billed like a group of bloodsucking lawyers and left my poor child in a state of severe pain. These people should be sued for what they did and maybe I will do just that. Hopefully, though, you avoid this mess yourself...hopefully.
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November 2023 by Angie Phillips
My mom was in The ER at BTMC recently And Dr Kaufman was excellent. He communicated well and ensured that she received what she needed in a timely manner! Her nurse Robert was very attentive and kind, I appreciate the care he gave to my loved one! There were others that participated in her care that I would like to thank, Alex, Will, and another nurse whose name I didn’t get. Thank you all so much for your kindness!
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November 2023 by amber bradford
I'm not sure why this hospital has so many negative reviews but as far as the pediatrics unit, they far beyond exceeded my expectations. I brought my 4 year old daughter in for GI issues and we were there for 4 days and we have never been treated better at any other hospital than Banner Thunderbird. The amount of compassion and knowledge that the Dr's and nurses have there are something wonderful. They kept us up to date with everything, kept my daughter entertained while we had to stay in the room. So many visitors came to her to read, do crafts just to check on her and we are back home now with one happy kid. The nurses kept me sane and made me feel like I made right decisions on behalf of my little one and just made us feel at home. So ic annot thank all of the staff there for taking such great care of us and making my faughter better.
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October 2023 by Rebecca Rafferty
The adult ICU staff is very rude, short and seem almost irritated when people ask questions. They are snappy and pretty much ignore you if you have any questions or concerns. There is no consistency when it comes to the “rules” and “regulations”. When you are taking care of very sick people who are in their absolute worst parts of their lives you would think you would have some sort of compassion and decency for others. But not here, it’s really upsetting to see a family member being treated this way. I get having bad days everybody has them but everybody having “bad days” for over a week just doesn’t seem right to me.
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October 2023 by Chris Ganser
Orderlies at night need to be patient with the client. I had a septic gallbladder removed. Needed to go to the bathroom quite frequently because I was being pumped with nutrients and antibiotics.When leaving the hospital. I was not given any blood pressure medication to go back to. Being in an controlled environment is great. Until you leave without blood pressure medication. Please make sure that you keep the patient on their medications throughout the process. Do not let patients leave the hospital without blood pressure medications.
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October 2023 by Jilian Rose
I waited an hour for them to see my newborn son, for them to see him for only a couple minutes and tell me he has COVID and send me home. The place was not very sanitary either. They are now asking for $500 for my visit. The doctor did not care for my child, just wanted a check. This place is terrible, I would not come here especially if you want good care for your children.
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October 2023 by Patrick Matson
It was once a great flagship hospital with very competent and friendly staff of excellent healthcare workers.Unfortunately not anymore!I was having a heart attack with severe symptoms. I drove to their emergency room and park gar away since they no longer have valet. I had to walk over to a kiosk just to sign in. No one to greet or assess medical emergencies. Waited 1/2 hr. just to see triage. When my blood pressure was very high and I explained why I was their, the triage nurse at one of their compartments put me back out into waiting area. 35 minutes later I called in for a ekg. Got a room eventually and ignored 4 hrs more. Terrible staff that were more interested in socialising than helping with basic healthcare. I left 2 days later. Never going back.
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October 2023 by Scott Ladewig
Nobody can communicate! I've asked for my nurse and haven't seen her in over an hour. Both of the rooms paper towels are not working and I've asked for a wheelchair for three days because the one the gave me is not right due to a broken brake. I was lied to about a policy for drawing blood. I will not come back here again! I've been here for four days now and I've only been able to get maybe two meals a day because they can schedule anything around the meal times. Do not come here!
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October 2023 by Tomas Creed
Thunderbird Hospital and its staff have been pretty good. The wife has been treated here on various occasions. We've been here now for a couple months. The wife chose Thunderbird because if you need radiation treatment, it can be done here. If you decide to stay overnight with your loved one they'll let you. Expect a recliner er chair to sleep on. The front doors close at 8pm...you'll have to enter through the ER. So after 8pm park around back in the car garage and enter thru ER. Their cafeteria is in the lower level (LL). It has some good stuff to get you by. I recommend filling out the paper menu grilled to your preference. Salad bar is great. The nurses in B3 have been great to my wife. Thank you Thunderbird HospitalOh..you need a snack machine on 3rd floor next to the drink machine.Thanks
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October 2023 by Anjelica Castillo
Such a different experience since COVID times. Our ER nurse I believe her name was Tiffany was the best nurse we have had here. She was super concerned about my wife and stayed with her even through her CT scan. Once we were admitted, the night nurse we got was just amazing. I can’t remember her name but she had a snake tattoo. She was on top of everything. Doctors were great as well and the morning nurse Susan was very sweet and seemed to be a great teacher with a new nurse training. All the nurse aids were great too! Like I said what a difference this time around I felt like they actually cared and listened. Thank you thunderbird staff.
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September 2023 by Pj S.
I wish I could give zero stars because they do not deserve one star. Terrible hospital. Nurses and doctors do not share treatment plans for patients. Therefore a new doctor starts new treatment which may be contrary to the prior doctors treatment plan. one nurse in particular outright lied about a patient's spouse. Despicable.