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February 2024 by Melissa Sarhan
Wendy was amazing. We had come in a few weeks earlier to shop. She was very helpful, patient, and educational. We felt no pressure. We spent a few weeks looking at several options. Ultimately it came down to the Brooklyn Bedding Sedona Luxe and an option from another manufacturer. We came back almost a month after our first shopping visit. Wendy still had all our information, walked us through everything in a pressure free conversational discussion. We decided to go with the Brooklyn Bedding option because it is local, we had spent almost an hour laying on this bed between the two visits, and the excellent customer experience.
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February 2024 by Susan Peters
Theo R. was great. Took his time to explain the differences of the mattresses. Worked within our budget to get the best possible mattress for us!
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January 2024 by Lisa M
Wendy was exceptional in her service and customer care for my purchase of this mattress!!! I am looking forward to it's delivery at my home!
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January 2024 by Joyce Berg
We found Wendy knowledgeable and pleasant to do business with.
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January 2024 by Jim Hopkins
Wendy was our sales person and she was very considerate, engaging and caring. She helped us select the king Aurora as our new bed. Most thoughtful sales person I have ever met. The Aurora was great as well!
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December 2023 by Jake Byrne
Wendy was amazing in helping us pick out a new mattress. Very informative! She was soo pleasant and helpful. She was very nice to our kids and even helped entertain them. We couldn’t have asked for a better experience and our children loved her!
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December 2023 by Jane Faught
You guys, worst experience ever! My husband and I bought a mattress from the BB at Arrowhead from Wendy. Great service, exciting new bed so I can sleep, right? We were so wrong. We had to have it delivered (supposedly white glove service?) because we bought the base and fancy Mattress that wouldn’t fit in a box. I was also coordinating the return of my mattress from another company. They were instructed to lean the old mattress against the wall and leave it. I had to work the day the mattress was being delivered but left my 19 year old in charge. First off, they delivered the mattress, left it on my bed but didn’t put together the base and just left it in our bedroom in big boxes. Also no pillows that we got as well. So, I had to call them back - the delivery guys said their paperwork said ‘NO white glove service’ even though that was what was promised and paid for. So, a quick call to Wendy and then the delivery guys were back. Problem solved, right? NO!!! Disaster ensued-they came, they put it together only to then take our $2k mattress that was supposed to be picked up that evening. They also took the wooden slats that went with our bed. Again, another call to Wendy who proceeded to assure me it would be taken care of. She asked what kind of mattress and what it looked like (I told her to google a picture, and it was black and white and was (different manufacturer). I had to cancel the pick up for my mattress that was no missing and Wendy assured me that they found my mattress and would deliver it the soonest they could, which was 3 days away. I agreed. They would call me first. Friday morning (today) they did not call and as I was leaving for an appointment they drove up. I told them they were supposed to call, they said they did but had the wrong number. (The number was correct the other day when they called). I was literally in my truck backing up when they drove up so I had them put the mattress in my garage and I left. After I returned from my appointment later that morning I discovered that the mattress the brought me is not my mattress. We have tried to resolve this in a nice manner. NEVER were we asked if the could compensate our inconvenience. We are done playing nice. I warn you against this company, worst experience ever when buying a $4k bed. Buyers beware!!!
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December 2023 by Lori Haile
Loved the help selecting the perfect mattress! The Staff are so personable, kind and caring!! They are very flexible with how I paid. It was an all around wonderful experience!! Highly recommended this store!!?
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December 2023 by laural swifka
Our salesman, Theo, was super helpful in explaining the differences in the beds and made us feel very comfortable. We didn't feel pressured into making a decision or getting more than we wanted. He was a very friendly, personable salesperson. We enjoyed doing business with him. We had visited another Brooklyn Store near us, but chose to do our business with Theo because of his expertise in sales and his friendliness.
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December 2023 by Mary Ann Fioretto
Wendy and the entire staff were outstanding. Help us with our purchase price and got us financing to be able to complete our purchase. Their expertise really helped us when making our final decision on which mattress was right for us. Wendy deserves employee of the month. Thanks for making our experience memorable.
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December 2023 by Betty Emadi
Wendy Barry and Theo were amazing. I was in and out with a decent discount in one-half hour, soon to receive the mattress of my dreams! Thanks again, from this Happy Shopper!
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November 2023 by Ronald Arsenault
Very good, the sales help takes there time to help you find the right mattress for your condition. We were very with Wendy helping us.Many thanks to her and I recommend them to be your first stopwhen shopping.
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October 2023 by Anna Mae Ludlum
Wendy is incredibly kind, efficient, knowledgeable and did not apply pressure tactics on customers. She recommended a mattress I hadn't considered and her recommendation was the mattress that was better than I anticipated. Thanks Wendy!
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October 2023 by paula pitruzzello
Wendy, was very friendly, patient and knowledgeable. She explained in detail the difference between all of their bedding, and guided us to the most suitable one for us. We highly recommend Brooklyn Bedding, they have a large selection of high quality bedding. What a pleasant and delightful experience, from beginning to end. Thank you Wendy and Brooklyn Bedding, so glad we came into your store. Sal and Paula
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October 2023 by Shay Zielinski
This store was nothing like the typical mattress store that makes you feel like you're in a used car lot. It was clean and comfortable. Jason was great! He was attentive while also respecting our space. The icing on the cake was a hand written thank you card that showed up in the mail. We are very happy with our new Helix bed, and also happy that we were able to shop local. I highly recommend Brooklyn Bedding!
