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April 2022 by Anne A
There is NO Budget located at this address google has this incorrectly listed. On the other hand the business that is at this address is Ramsey Auto Center - They are an amazing auto repair shop - If you need car work done I highly recommend them
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June 2017 by Rothgar Strykula
The address listed is incorrect. When you call the number they tell you they are a different location and you are calling the wrong number, but you are really calling the correct location. There is no budget rental at the listed address. Then when you finally get there and park in one of the many open parking spaces, they make you move your car and park in the street. The entire time i was there getting my rental there were no shortages of parking spaces. There is no sign saying parking for rental cars only or any other sign. This was very annoying. Otherwise everything was fairly normal. However, i don't recommend this location due to all the hassles that shouldn't exist. The correct address is 3050 w Camelback and is called Camelback self storage.
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February 2017 by Shannon Carrie
I rented a moving truck at the Camelback location through the company website. They took my credit card number, and I received a receipt for the reservation in my email. I called the location to ask a logistics question, they put me on hold several times, during which I spoke to two different people; they didn't seem to know what was going on, like they had never heard of Budget Rentals. Finally, they told me that they didn't have any trucks available and that if I thought I had a reservation that I would have to cancel it because they only had one truck and it wouldn't be available when I arrived. I couldn't believe my ears. I called the customer service number on the website, and the phone was answered in a language that I didn't understand - so neither English nor Spanish. I told the rep that I speak English, he put me on hold for a moment and an English speaker with a heavy accent came on the line.(Understand that I have never had a problem speaking with, or understanding, reps that have heavy accents; but all the phone shuffling between different reps just added to the feeling that this company is extremely unorganized and unprofessional.) I told the new rep my issue with my reservation. He said he would transfer me to customer service, where I was greeted by an American voice recording telling me that they were closed. I cancelled the reservation through the website, and I will be watching my credit card for fraudulent charges. This whole business feels very much like a SCAM. I rarely leave business reviews, but beware of Budget Rentals. I am very easy going and rarely ruffled; however, this experience left me spinning.
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February 2016 by Justin Lukin
Stay away from this company. They have zero customer service, they swear at you, and instead of helping the manager just closes his window so he doesn't have to help. They can't be bothered to inform budget on what truck they have and do not have. So do not waste your time or money with C&L
