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January 2024 by William “behudna51” Hudnall
Daily communication-allowed to talk to tech-kept informed of parts delay-quality work
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January 2024 by Cameron Linegar
Peter was awesome!
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January 2024 by Judy Irwin-Smith
Amazing service and job
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January 2024 by Brianne Bruno
The quality of repair was amazing. The team communicated with every step of the way with what was going on with my vehicle. I was even able to pick my car up a day early. I’m a super happy customer.
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January 2024 by Alek Burley
Peter and the rest of the staff were amazing. They got my car done before the promised time even during the holiday season. I will be sending all my friends and family to Caliber Collision!
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January 2024 by Brent catherman
My car was finished on time and they fixed a big scuff on the side of the car unrelated to the accident.
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January 2024 by Rebecca Williams
Great job!!!!
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January 2024 by Francis Silvas
They do a great job. Pete was great! Would use again & recommend them if need repairs.
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January 2024 by Chris Orr
Peter was great to work with and walked me through the process step by step. My truck is in better condition now then it was before the collision! 10 out of 10 recommend
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January 2024 by Pete Guillory
Caliber took care of my vehicle and communicated from start to finish on the job. My car got back looking as good as new
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December 2023 by Amanda Vesely
Brian assisted me through the process. I felt the service was professional, and of good quality. Would recommend to a friend. Thanks
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December 2023 by Keegan A
Working with Peter here was a breeze, historically Hyundai has been an absolute nightmare but he made everything around my repair a stress-free and thoughtless process for me. Very impressed with the condition of my car.Thank you guys and thank you Peter for being great to work with ?
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December 2023 by Christa Atwood
Satisfied with my whole experience. Thank you for timely work, good communication, and being helpful through the process. Tabitha is a true asset to your company. She was extra helpful to us.
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November 2023 by John W.
I took my car into this Caliber location because it was a Progressive recommended shop with a "lifetime warranty". Huge mistake. They returned the car after three weeks with so many problems it was laughable. For instance, the headlight stuck up from the fender about 1/2". When I took it back, the manager said there were some 'issues' and I could bring it back the following week. When I told him I brought it back now because his rep told me to bring it and they'd have a rental waiting he actually said to me 'hey I'm trying to help you out'. The $7k for the repairs apparently wasn't enough to warrant a decent repair he had to 'help me out' to get it right. The second time they had it for another week and, of course, delivered it just before closing on a Friday. The body panels didn't line up and the manager blamed it on the 'brackets', not that they couldn't assemble it correctly. The door panel that they broke while dealing with the hail damage was 'no problem' and he could get that part. That was more than two weeks ago and, shockingly, no call.After the first delivery I thought this location was just quite incompetent, but after the second I realized that this is the level of quality they give all customers and hope most won't notice. A 'lifetime warranty' means nothing when they will not make any effort to repair it properly. I don't know that this location is typical of Caliber's quality but this very simple repair was so bad I don't plan to find out by visiting another location.Edit: Caliber, if you truly want to address the problems at this location, my file should not be difficult to locate as I had to bring my car in for a fourth week of repairs resulting in Caliber paying rental fees. The reason I will not reach out to your "community manager" is that I view these responses as merely trying to portray Caliber as responsive when, in fact, the appropriate action would be to contact that Caliber location and address their failings.
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November 2023 by Le Nguyen
Absolutely phenomenal workmanship and customer service! The process was easy and seamless with the insurance and rental, and I was kept updated through the whole process. Special shoutout to Peter for being so accommodating and helping me out. 10/10 would recommend.
