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February 2024 by Joe L
It's a good bank if you don't need too call, i understand when it's busy but you guy's are just flat out lazy!?
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December 2023 by John Tisot
Chase bank lied to me and did not close my account when I went in to do so. I was told it was close when it was not. On the phone with customer service I was profiled and mistreated by all of the staff. I had the phoenix police shot up to my house for a "welfare check". Because of my line of work that cost me my career. I have not received a call from anyone from case in regards to all of this. Absolutely sad to see how they treat people. Please beware.
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November 2023 by kranthi kiran cherukuri
Frank Gregory the banker explains the features clearly and helps in appropriate card for your need.
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September 2023 by Season Wilson
They were great up until I tried to do the right thing and they turned on me! Opened a new act deposited a check them realized it was a scam and when I told them they banned me from having a account and I couldn't get my $ out for 11 days! All for doing the right thing!!!!
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August 2023 by Jonathan Valery
Very nice location with great staff and no shortage of cash!
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July 2023 by Kayla Nordenstrom
Not sure why this is a bank. They don’t comply with their products that they offer there. Joke
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July 2023 by Albert C (azskatrpunk)
Kinda rude and not very helpful on what I was to take care of
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May 2023 by Selaena Crawford
I don't want to talk politics with the bank teller, or at all, really. Totally unprofessional and uncalled for. I'll be finding a new bank to go to now.
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May 2023 by tara schoolcraft
The drive thru Atm never works. Just take it. I should know better then to stop at this location.
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April 2023 by Salt & Light Kingdom Sisters
I believe reviews are so important to help share when business and people are doing a wonderful jobs or lack there of!It’s so nice to share a good review however, it is not the case for this bank!My husband and I considered taking our Veteran owned business to Chase bank until he was treated like a criminal when he went to cash a check from this branch from one of their loyal customers!!!! Never have we experienced injustice such as this! I do not recommend this bank location. Please take your business elsewhere. The Chase on 67th and Peoria is where you need to go! Blessings!
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February 2023 by Jill
ATMs are always broken. You won't find out until after you've already started your transaction. This bank should close... they don't maintain this place, nor do they make the effort to try.
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February 2023 by Robert Foglia
My local branch always answered their calls, and would always call me back if they couldn’t answer my question… But evidently not here in Phoenix. Time to move on.
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December 2022 by Levi Davis
Branch manager was able to assist. Thanks for the quick help and attention to detail.
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September 2022 by Anna O.
Just terrible service. The so called manager is racist. I waited there for an hour, some people without an appointment came after me and they took them in but I was told to make an appointment to even see them.
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September 2022 by Amber Dompierre
I have no idea how to even start this review because I am livid. My card was stolen and used on 8-4-22. The day those transactions were made I was in a hospital having surgery. They asked me to send documents that I was in surgery so I got a signed document form my doctor that performed the surgery. I spoke to two different representatives and they lied and told me that I had used my pin number at the McDonald's the transactions were made at. I call today and spoke to a kind understanding representative named Ryan. He helped me reopen the claim when I was also told that could not happen. After reopening the claim it was denied again because they said that I stated my card was in my possession. Which is a complete lie. I have been with this company for almost 10 years if not more. I chose this bank because of the protection they offer their customers. This was the first time I ever had to contact them about my card being stolen. The same day the McDonald's transactions were made another transaction was made at a Lowe's or home Depot and they flagged that transaction which was a good thing because it was not me. Over $70 was spent at McDonald's over more then one transaction. If you are looking for a bank that protects their customers trust someone who has banked with them for years do not open an account with chase.