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August 2025 by Sonja Pherigo
Just called to ask couple questions, person who answered very helpful
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July 2025 by Monica Chaudhari
Percy is extremely understanding, kind and helpful! She helped up throughout the time we were at store. She was very polite and pleasant. She went above and beyond to help us out. I really loved my visit due to Percy. Thank you so much, Percy!! I will go to the store again!! 😊
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May 2025 by hello
there was a really gorgeous worker who was really sweet and helpful, everyone was so attentive and friendly! 100% recommend coming here 😄😄😄😝😝😝😝💖💖💖
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April 2025 by Kushal Patel
Employees are rude
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March 2025 by Lan Truong
Went in for a solid 3 minutes, my boyfriend was accused of stealing by a worker. I was compliant and showed them proof of what was in his pockets, but they maintained a rude tone and very obvious disbelief in the proof. Went back in asking the other coworker to talk to the one who accused us to get them to come back to apologize, they refused. I couldn't even get an APOLOGY after being accused of a crime, wild. Both were very rude and had a condescending tone and attitude, I used to love Claire's but I don't think it's worth coming back in there again solely due to how marginalized they made us feel.
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March 2025 by MG Araujo
Brought my daughter to pierce her nose and the piercing fell out literally the next day. $80 down the drain for nothing. For $80 they should do more secured piercings like the screw ones.
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December 2024 by Rook Koch
all my piercings from here got infected
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December 2024 by Shadea Gray
The lady there this morning was very rude and seem to have had an attitude problem when me and my bf was just asking simple questions about ear piercings for our daughter. So so unneeded and unnecessary when we were very nice and polite and respectful. I wouldn’t go here at all just simply go to another claire’s 🤷🏾♀️ . she ruined our WHOLE first experience ..
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December 2024 by David Budge
Do not go to this Claire’s in the morning time. Old lady that works there has an attitude problem. Anything you ask she gives attitude .Completely ruined my Friday morning.
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December 2024 by Jen C
We came in during a sale and were told the necklaces were all on sale. We were surprised by the price and even double checked with the associate a couple times as our daughter picked out a few. There was also another deal of but 3 get 3 which we double checked with the associate that did not work together. When we went to the register, another associate rang us up and the associate asked if we wanted the 3 for 3 deal (as the necklaces rang full price). We mentioned the other deal we were told and found out that they weren't on sale. Most stores would say oh well and all if we still wanted it but they did not. The cashier (which I would assume was a manager or lead in some way) called over the other associate, politely informed her of the mistake and rang us up with the discounted price. She handled the situation well, educated the other associate with care, and went above expectations by selling the necklaces with the price we were told.
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August 2024 by Audrey Rodriguez
Brandi at the Arrowhead mall location was absolutely phenomenal at doing my 4 ear piercings! I was insanely nervous and she was so dang fast and her personality was just amazing. I love my piercings and they’ve healed up so nice! She deserves every ounce of recognition for her customer service she also did my cousins ears at the same time and she feels the same- we will treasure the memory and experience that Brandi provided at this location. (If there’s more than one Brandi I’m referring to the cute blonde with glasses and 9yrs experience)
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May 2024 by Bev Wright
Store at Arrowhead mall, arrived at 10:07 not open. Lights on, gate down. Called the store, no answer. Came back at 10:15, still not open. Called, no answer. Came back for a third time at 10:25 and still not open and not answering the phone. Posted hours open at 10am. No sign indicating “be right back “ “ emergency, be back shortly” etc etc . Nothing. Highly inconvenient, needed to purchase a $100 gift card , took my business to a different location that was…… OPEN FOR BUSINESS.
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February 2024 by AZ K
Supposed to get free earrings for getting my daughter's ear pierced there. Had to go back to the mall and ask why I never get any notifications on free earrings and asked if there is anything that can be done but was dismissed. The employee was not attentive and just did not bother to help me. Misleading promotion , unhelpful staff.
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February 2024 by AZ AZKarma
Supposed to get free earrings for getting my daughter's ear pierced there. Had to go back to the mall and ask why I never get any notifications on free earrings and asked if there is anything that can be done but was dismissed. The employee was not attentive and just did not bother to help me. Misleading promotion , unhelpful staff.
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December 2023 by {Y33T} Pickles
Please employ more people ?
