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November 2023 by stephanie merin
Good guys at the location.. good help and gods attitude..
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October 2023 by T Leonard
I spoke with them on the phone before I visited the store. Randy helped me get a replacement modem, and in just a few minutes, I was on my way.
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September 2023 by JR Koch
Service has been really spotty. Called customer service and they hang up on me use the chat system and they either try to up sell new packages or repeat the same questions like I didn't just do the same routine with the last person. It has gone down 9 times today alone and 7 yesterday. Bad company but if you want internet you don't really have a choice for provider
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August 2023 by Johanna M.
I just want to say thank you to Christopher! He was so kind and helpful I need to return some equipment he made the process fast and easy and he looked into my account on how high my bill was for just internet before I asked he immediately found me a better internet bundle that suited my wallet thank you so much
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July 2023 by SANDI SMITH
Needed to return some equipment for a friend. They were friendly and helpful. I was only there for a few minutes and I was done.
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June 2023 by mai ali
bad custmer service if i need something i shoud be call 4 time to fix itreally i dont like cox
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June 2023 by Donald Brown
I was in a accident that effects my memory I've ask cox for a paper bill it's like every time I get the bills it's late it's as if there doing it to get late fees can't wait until another wifi service comes in the area. Donald Brown
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May 2023 by Alexànder Avila
Installation by Tech was excellent. Had a problem with box in bedroom. Scheduled for appointment to fix the box. Have to wait two for service.
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May 2023 by Anmar Aljumaili
Doesn't take care of the clients!They shipped me a used Wi-Fi panoramic device, when I paid for a new one!
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April 2023 by Xiepher
Juan had great customer service. I had questions about using an old modem left behind as well as costs and shipping vs picking up a new modem. He answered them all in a timely and professional manner. I got the information I needed to make my purchase of their service. Thank you Juan!
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April 2023 by J M.
I was only trying to set up internet, when Rafael at the Olive and 51st ave store in Phoenix Arizona set me up for a "promotion" that I never wanted. He LIED!!!! straight to my face about what the one time fees are. He told me they're a fee of setting up the internet. Which are actually fees to pay for a Homelife camera I never wanted. It added up to nearly $130. When the actual price of the internet (which was not disclosed) was $49.99. It's only been three days since I've set up my account with cox and I'm planing on switching providers unless this issue is resolved. I just received my first bill, and it was for $196.51 when it should have been $49.99. Absolutely horrible customer service and not a single ounce of transparency. If I wanted to be lied to I would have just gone to a dealership.
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March 2023 by Daniel Huntzinder
Not like the old Cox! Short line that moved fast. Knowledgeable associate that took care of my requests in a friendly professional manner. Way more efficient and easy than the website. Only downside is lack of parking. Try to his store you won't be disappointed.
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March 2023 by Anavid villanueva
Charging me $250 whe they were gonna charge me less and the costumer service wont help me find out why i rather cancel the service and find a another provider
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February 2023 by Angel
Been with cox for years but recently move to where they don't provide service ?Had to get CenturyLink and noticed a significant differenceSuch a downgrade ?Hoping to just finish my lease here to get connected back with COX ❤️
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January 2023 by Shirley Brown
Fast and efficient, received my confirmation that my bill was paid within a couple of hours
