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February 2024 by Jennifer Young
Another 5 star experience at Discount Tire! When I called to schedule getting four new tires, Ben took excellent care of me. He was able to get the tires I wanted by that afternoon. He found a discount that was available for the tires I was purchasing and called to follow up when the tires arrived. When I arrived for my appointment they were on time and had me out the door in less than an hour. Ben was there to make sure everything went smoothly. Thank you Ben for your outstanding customer service!!
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February 2024 by Jane Doe
After leaving my car at the service center, I opted to spend the waiting period walking around a nearby Home Depot. During this time, I received no communication from the Discount Tire staff regarding the status or completion of my vehicle's service. This lack of communication led to uncertainty about how long my car had been ready for pickup. For it was already parked when we started to walk up.Upon returning and preparing to leave, I discovered: two lug nuts were missing from my vehicle. This necessitated my return to the store, where I had to wait in a long line to address this issue. While the staff eventually rectified the situation, it was not the end of my troubles.A couple of days later, I realized that a hubcap was missing from one of the tires. This required me to drive back from my home to the store, further wasting my time and compounding my frustration.Overall, the experience was deeply unsatisfying, marked by poor communication, lack of attention to detail, and significant inconveniences. The combined impact of these issues has led me to seriously reconsider returning to this particular Discount Tire location for any future services.
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February 2024 by Robert Willey
Tires are a little expensive but really great quality. Great customer service that's why I keep going back
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January 2024 by natalie nardone
Justin and team were awesome! I came in for a flat tire and got all four tires replaced within an hour! They were straightforward on costs, all options and did not try to upsell me. Overall everyone had a great attitude and was very friendly! Highly recommend going to this location!
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January 2024 by Justin Fink
Tanner C was fantastic. Had a nail in my tire. No appt. Set the expectation at 1.5 hrs. I waited and sure enough right on time. Tire fixed. Great customer service.
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January 2024 by Dennis Senft
Always fast and reliable.
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December 2023 by Lorin Espinoza
Good experiences here so far. Had a screw in my tire, they took care of it within a timely manner. Everyone here is friendly and I was very happy and thankful to have my tire fixed. ? this location is definitely my go to!
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December 2023 by Grady Preston
Went on line picked my tires out, paid and made my appointment for the next day.Arrived 10 minutes early and was taken care of in short time!
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December 2023 by Jeffrey Simmons
Guys are polite and remember customers and their vehicles. Like the way they are personable
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December 2023 by Dean Begay
Always help fill with low on air tires.
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December 2023 by MR VMR
We had to get our tires replaced on our cargo trailer, one had a blow out and was completely destroyed. We had the spare on it when we pulled up. The spare was practically brand new. So they were to put a new one on the blow out and put that on the trailer, put the spare back in the back of the trailer and a new one on the other side. When I picked it up I didn’t check, my fault on that, but a week later when we went to load the cargo trailer the blow out tire was still there. They replace the new spare with another new tire. I called and advised of what happened and spoke to Ben who said everything I said was notated and apologized and gave us a new tire without hesitation. Didn’t play the blame game but instead just manned up to the mistake and fixed it. Best customer service I have had in a very long time. Highly recommended this place!
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November 2023 by Tommy Avalos
WOW.. purchased tires in Phoenix Arizona...great staff .. helpful employees..thank you
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November 2023 by zin ko ko Oo
I prepare my flat tire at this place and when i arrived . The guy from discount tire saidYour 2 front wheels is rating 4 and need to replace. Then i said i have 40000 miles warranty on this 4 tire and i bought at may.And he checked the mileage and u driven 17000 miles. . And the warranty does not effect because i dont rotate tire at 10000 miles.its nonsense . forever bye bye.
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November 2023 by Mike Maas
Very professional as usual. Had a flat tire on the vehicle and they took care of it in short order.However when asking what pressure they set my tires at, they couldn't tell me and then were kind enough to check and set them to my specifications.
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November 2023 by mike johnson
Very good customer service.