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November 2023 by Ryan Bellings
Horrible customer service!!!! Avoid store at all cost. The employees don't help anyone.They stand hangout and act like you're not there. I walked by and heard other complaining about how bad the customer service.
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July 2023 by Martin D.
I walked in the store and looked around for a while. when needing a specific size I asked some lady working there and she was very rude and didn't want to bring out the size I had asked for. she said they were out of that size when I clearly checked the app and said that size was available. I put the shoe back and looked for other shoes in that specific size. this time I take it to the front with a guy this time. I show him the shoe and ask for a size and says they're out without even checking. I show him the app were it said it was available and he didn't even want to look at the phone and said that the app was wrong. I left the shoe in the front and just walked out. very rude emplpyres and not willing to help at all
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June 2023 by OZ MAZING
The 3 beautiful ladies who helped me on my big purchase were SPECTACULAR. All 3 always had a smile to their faces whenI would ask them a question, always answered with a smile. All 3 very knowledgeable! I will always return to see these 3 FANTASTIC women. THANK YOU!
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May 2023 by INFAMOUZ OZ
The 3 beautiful ladies who helped me on my big purchase were SPECTACULAR. All 3 always had a smile to their faces whenI would ask them a question, always answered with a smile. All 3 very knowledgeable! I will always return to see these 3 FANTASTIC women. THANK YOU!
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May 2023 by Josh
Employees won’t help you because of your race! Went in to just look and my wife ended up really liking a pair of shoes. Went up to the register when 2 employees came out of the back and just stood there looking at us. My wife politely asked if she could try on her size and they continued to just stand there and look at us. After the one employee pretended to do something else she came back, rolled her eyes and went to get the shoes. Meanwhile the other employee just stood there looking us up and down. However they were willing to help other customers at the drop off a hat. My wife really liked the pair but ended up leaving because of the blatant racism we received from the employees.
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May 2023 by Trifektz
Employees won’t help you because of your race! Went in to just look and my wife ended up really liking a pair of shoes. Went up to the register when 2 employees came out of the back and just stood there looking at us. My wife politely asked if she could try on her size and they continued to just stand there and look at us. After the one employee pretended to do something else she came back, rolled her eyes and went to get the shoes. Meanwhile the other employee just stood there looking us up and down. However they were willing to help other customers at the drop off a hat. My wife really liked the pair but ended up leaving because of the blatant racism we received from the employees.
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March 2023 by John Perkins
This store is horrible, everytime I walk in employees are behind the register on their phones or just talking to each other not actually working. Today 2/28/2022 I tried getting help to get a shoe that is available and no one wanted to help me at all. So I will not be spending my money at this store 1105 until someone takes charge!
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November 2022 by CAYMv2
The store manger Devin won’t sell you a pair if you are talking to another person getting the same thing. Instead of one per person he forces one per group, refusing sells. Also constant lying to customers about what’s available for them…. Worst customer service I’ve received from someone that should be a professional in a high position job.
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November 2022 by Devin Dishman
The store manger Devin won’t sell you a pair if you are talking to another person getting the same thing. Says it’s “one per group” not one per person. Then will proceed to tell you to get out the store and you will not getting anything.
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October 2022 by kira nelson
Came in for some shoes, the manager Devin helped me. It was super busy but he had a great system going to make sure that every one was helped in a timely manner. The amount of product knowledge and knowing his inventory was incredible. He was very professional and VERY efficient. His team was high energy, when Devin wasn’t on the floor the other employees were checking in to make sure I was taken care of they were all very willing to help. Couldn’t have asked for a better experience.
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October 2022 by Julia
Devin the store manager was very helpful and helped me find the right shoes for my kids , very good experience buying. He was professional and knew what he had in stock off the top of his head. I’ll be back and I 100% recommend buying at this store
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September 2022 by Erica M.
Manager was of no help to return shoes and lost my business for sure! He really needs to take customer service classes
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August 2022 by Dunkarizona
Horrible employees, told us we were getting pairs of shoes then made us guess sizes and denied us pairs, absolutely terrible company
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August 2022 by courtney lewis
All the workers stand around talking. They don’t offer help. It was a kid with a full face beard, mad eye contact with us 6xs, mind you we holding a shoe and didn’t say nothing
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June 2022 by Danielle Watts
Worst customer service! I ordered online with the Arrowhead location selected. I had never received an email stating my order was ready for pick up so I called to inquire. The young man sounded less than willing to help and said I’d receive an email when the order was ready. About 10 minutes later I received an email stating my order was cancelled. Again, I called to inquire. Same young man answered the phone and placed a young lady on the phone who stated none of my items were in stock. Not one item? Interesting. Even more so that it took them all day to determine that. Sounds more like they’re some lazy kids that didn’t want to walk around a 700 sq. ft. store to gather my order.