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January 2024 by Brieann Lenz
AMAZING customer service. Blaine and another gentleman helped me out with my car and what I thought was going to be an overnight stay turned out to be a couple hours and my car was good to go. They even sat and talked with me about future decisions about my car and other purchases. 1000% recommend them!
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January 2024 by Pam Webb
They were friendly, got right to us,curtious. It would have been nice if they had coffee supplies for guests but all in all it was not a bad environment.
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January 2024 by Michael Cleveland
Great friendly service highly recommended and definitely ask for Eric
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January 2024 by Stephanie Hurst
I recently came to this Firestone because my Dodge Avenger has been having some weird issues, plus oil change, and a few other things.Erik here was the first person I spoke with, he was super nice, helpful, and knowledgeable.I'll continue coming back here for any of my service car needs.
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January 2024 by C Alexander
They are honest and reliable and I'm always treated like a valued customer.
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January 2024 by k t
Squeezed me in on a holiday much appreciated
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January 2024 by Sally Schlegel
On Christmas Eve my Toyota Rav 4 got a flat on one of my tires I bought in August. Since they were not open again until Dec 26 I showed up at 7am with no appointment they found a tire at another another location got it over there and had it installed within 3 hours. Since I had road Hazzard it only cost me $59 thanks for squeezing me in even though they were short mechanics this morning. Thank you for the great attention.
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January 2024 by Richelle Dahlberg
Eric is who helped me from this location on a day where it was actually emotional for me as my tire had a flat on a morning that just wasn’t the right timing for it to happen (is it ever the right timing to have a flat tire )He was extremely kind to me and made the entire experience painless and a breeze and I say breeze because again it was not a planned situation to go in there so to wait usually isn’t fun, but again he made it seamless. Anyone that needs tires go to this location and ask for Eric
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January 2024 by Charles Aylward
they up front about my car and honest
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January 2024 by donald hollmann
The men that work at that Firestone I went to are all top shelf people they know what you're doing never had a problem with them I'm going there for over a year
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December 2023 by Del Foster
I've been taking my car to Firestone for over 10 years and completely satisfied with their work.
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December 2023 by Larry Young
I went to firestone today paid for a oil change and a tire rotation...I Mark my tires because I've paid for a tire rotation and the company said they did the serviceandnever did ....when they called to come pick up my vehicle they charged me and didn't rotate my tires and the manager looked at me and said well it was only 10 dollar never going back again...I've called corporate they gave me a file number and said they would call me in 2 dayz .
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November 2023 by Choi Sony
Originally scheduled a wheel alignment service at the other location (Bell & 12th), but that store was not even open despite having an email confirmation from them yesterday. Luckily Steve at this firestone location was able to get me in asap, and completed the service 30 min before his estimated completion time! I was able to make it to my next appointment on time and didn’t have to schedule another date. I appreciate the help and I’ll just have my future services done here!
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November 2023 by Cliff O.
I just wanted two front tires replaced (obviously defective visually) the rubber had separated apart at the side seam, The place wanted to charge me again for new tires! Wait there's more.. when I communicated my dissatisfaction about paying the full price for replacement the guy that that worked there became rude, ignored both my wife and I standing in line for 16 minutes and the manager Blaine became disassociated to the job. Wait there's more.. They set the parking brake after I left the car there which got stuck from setting it wrong, and I had to call another mechanic to come across town to Firestone on an emergency road call to fix it. Blaine at Firestone revealed that they do not have a mechanic who knew how to correct the problem they had caused.
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November 2023 by Desiree Castro
Took my BMW X3 for an oil change and to check the brake pads, just had gotten the vehicle so decided to do the brakes where I had just gotten the vehicle because they said they would cover it. Employee tried to persuade us to do the brakes but we said no, anyways. Picked it up and they didn’t put an oil change sticker in my car, didn’t update the oil change system or anything in that extent. Asked the employee what oil blend they used and he stated they used synthetic blend, which I would’ve payed more for the right oil if they would’ve asked. When I asked if that’s what BMWs call for he rudely responded with well that’s what our system calls for it. Anyways, last time taking my car to Firestone.