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January 2024 by Niko C.
Well, when I walked in with my family, I first thought the place was closed. There was no music, no employees, and the door was closed. After about 3 minutes of walking around the dead store. Two employees came from the back room REEKING of weed. They were not helpful at all, didn't greet us, and definitely didn't care for their jobs.
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January 2024 by Sikita R
Great variety very nice young man my grand babies needed help and he was very sweet when helping them fill their straws, Thank
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October 2023 by mariah z.
So many options to choose from in the bulk! Just wish they would bring back the white chocolate covered gummy bears and the chocolate espresso mix.
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October 2023 by Alexis Barron
Good drinks! Fun vibes and cool bartenders! ?
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July 2023 by Cammie Mitchell
This is soft opening so hopefully it will get better. Heard good stuff about it so decided to go. Service was slloooowwwww. Coffee drink was terrible. Couldn't even taste coffee. It was 14.00!! The food was not good at all. The only thing good was the 29.00 strawberry lemonadeVery overpriced and not good.
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July 2023 by Mary White
Soft opening. Came in to try out the drinks. We had "Candy Shop" and a Sidecar shot. Chardae was super friendly and a great bartender! Will be back to try brunch..
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July 2023 by Jeanette Garcia Guillory
This was my first time at Sugar Factory! The Mai Tai was delish, and our bartender Jocelyn was amazingly nice!! Have to try it!!!
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June 2023 by Jewell Wilcox
Are you kidding me?? I'm in love! I need a job here desperately!
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June 2023 by Leah Hoover
Store manager is amazing. There was gun shots at the mall. He let a bunch of people in and locked up and pushed everyone to the back. He was very calm and informative. He checked on everyone and brought around lollipops to the kids. When he saw that my daughter was crying he asked if she was ok.Thank you!
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May 2023 by Alejandro T
It's a very wacky store but that's what makes it fun. There's something here for everyone. I even saw a candy alcohol drink in one of the sections. From name brand goodies to strange novelty items, they have it all. There's giant Twizzlers, Pucker powder, Japanese sodas, huge varieties of gummies.
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March 2023 by Kween of Three
My mother took my son there yesterday, and as they were going in the mat at the entrance of the store was l lifted up and he ended up falling and hurting his wrist. The employee there had no empathy whatsoever. She did not try to help she did not try to make it better. All she said was I’ll tell my manager but that was once my mom told her that they need to fix that entranceway. my son woke up today with his wrist hurting. I called the store and asked for a manager and whoever answered the phone had no idea how to treat the situation it has no customer service experience because the way she was answering questions made no sense. I asked her to take a message for the manager and all she said was OK. She did not ask for my number she did not ask for my name until I told her and she said oh, let me get a pen. This is ridiculous. My son hurt his hand, his wrist and they did not care the people that work there. I need to have more compassion or try to make it better. I will be taking him in the morning to get an x-ray, and if there is something they will definitely hear from me again
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February 2023 by Amber D.
Great place! Lots of awesome candy and a unique variety. We got many different things and will be back.
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February 2023 by Alex Hernandez
They have a good selection there a wide variety, yet one thing they don't have the blue sour raspberry colas I used to get anymore and the other colas taste different now
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January 2023 by settit
I visit this store everytime I'm in Westgate. Love seeing the variety and how they have something for everyone. Best place for gift giving. Recieved these for my birthday. Thanks for such a vibrant store
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December 2022 by Lisa Pundt
We went in to have a look around and before I knew it we'd been in there an hour and a half everything that I noticed they had was a little pricey but for the value of what I think it was worth it was extremely good there were lots of things that I would like to go back and purchase if not sample definitely had a euphoric nostalgic feeling in there and I loved all the plushies that was a bonus and the freeze dried candy that's always fun too is very clean and organized staff was awesome
