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February 2024 by D.Nicole Dominguez
Tried of walking in with my two little girls and there’s a worker half clothed. Some people don’t want to see belly buttons while shopping! Do dress code better!
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January 2024 by salvador flores
I love this store for the only reason that Anthony is the absolute best employee I have ever dealt with at a retail store. He is always super nice and will go out of his way to make sure I’m well taken care of. If you want to experience the best customer service ask for him
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October 2023 by Lilly Robles
I have to give a quick shout out to Kiley G. I went in with my daughter who is special needs and Kiley was beyond patient and sweet. She was super friendly and helpful. We don’t see too much of that anymore so it definitely made for a 5 star experience. Thanks Kiley for making her feel extra special, you’re awesome!
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October 2023 by Flynn Huseby
Was really taken care of with a return at this location. Thanks, Anthony, for the excellent customer service! First, we took the shoes to the Tangers location, and they wouldn't do anything for us. We'll only be shopping @ Arrowhead. Thanks again! Super friendly and super helpful!
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October 2023 by Wayne Matthews
The young man working at journeys on September 14 around 12 PM is one of the most personable and helpful reps I’ve ever come across. Journeys is lucky to have him. I believe he said he was new in Phoenix from Washington give the guy a raise.
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August 2023 by Meredith Harford
Nice place, great selection and prices
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July 2023 by Linette Trevizo
Best experience I ever had and great customer service
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July 2023 by Laura B.
We stopped in to the store to see what size Chucks my daughter wears before buying them online from the Converse website. We told the associate our reason for coming in and even though he knew we planned on buying elsewhere, he was incredibly helpful with the styles and sizes. He wasn't trying to make a sale at all. My daughter tried on a couple pairs and she liked them so much, we ended up buying a pair on the spot. We really appreciated his help and the fact that he gave us some space to try on and consider our purchase. He didn't hover or try to upsell (he mentioned socks but it was more of a casual conversation rather than a sales-y pitch). Wish I got his name so we can go back to get his help sometime. He was great!!!
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February 2023 by Doug W
The employees were very helpful and friendly. Best service I've ever seen from a shoe store.
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February 2023 by Sarah K
Literally out of every type of shoe I was looking for in my size. I wear a 9 in women's, but there was NONE.
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September 2022 by Cecily C.
We use Klarna and since the wrong sizes came in, we were able to swap them out easily without any issue! Great colors of converse!
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July 2022 by Heather Pectol
Got shoes today and they look great. The young lady who helped me was great. The other employees were terrible and I mean terrible! Making very rude comments and help no one waiting to be helped..
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July 2022 by Kelsey Ward
Neveah was so helpful and sweet! She helped us find the shoes we were looking for with ease and her supreme service was excellent!
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April 2022 by Rebecca H.
The shoe salesman was so cute. ?
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February 2022 by Cheree Frausto
Fun place to shop extremely busy around the holidays though. It was too crowded, and they didn't have the shoe sizes we were looking for. So no purchases were made but normally it is a good spot to find gifts.