-
November 2023 by Erika B
Came in to get work done on my vehicle. It was my first time coming in and I have to say that the customer service was superb Jason, and Keith, were absolutely fantastic. I’ll definitely come back here when I need anything done with my car.
-
November 2023 by Jeremiah Herrmann
Really disappointed with my recent visit to Kerry's. Just wanna start off by saying the customer service was fantastic and it always has been. The guys up front are awesome and really make you feel like a valued customer. But the work done on my vehicle fell short this time. I got a full fluid flush that included brake, coolant, rear diff and transmission fluid performed on my Mustang for around $600 and immediately after I brought it back home I started noticing a puddle being left under my vehicle at home and at work, really anywhere that i parked for more then a minute. I first thought this was A/C condensation but it certainly was not after smelling it and seeing the color. My vehicle never leaked a drop of anything prior to this service so I visited a nearby lube shop and they told me that my transmission check plug was finger tight and leaking actively. They were able to tighten it for me and clean up the undercarriage. That being said I assume my transmission was overfilled if it was consistently leaking from my check plug. It's been a few days and it no longer leaks, thankfully, but i will be visiting another shop to double check the work and to make sure the levels are correct. As good as the customer service was, I cannot confidently bring my vehicles to a shop that cannot remember to tighten a plug or double check their work after a simple transmission drain & fill.
-
November 2023 by Julie Jackson
Normally I have good service here, but today was different. I have a prepaid oil change package. Today they charged me for an oil drain plug w/o talking to me. I came in with a plug, they are the only ones that I've ever had change the oil so..... I guess when my package is done, I will be too.Services: Tire rotations
-
November 2023 by nancy roberts
They are very professional and are amazing with customer service they they gave me a free estimate and took pictures of the engine to show me exactly where the problem was so I knew they were not lying to me about the repairs my car needed. My only disappointment was their prices are too high. The estimate was over $7,000
-
November 2023 by Susan Newell
Jason at Kerry's took GREAT care of me. I went in with a failing battery that was under warranty.Unfortunately, the warranty had expired three months prior! Jason worked VERY hard to get me my free replacement anyway!Jason also made certain that everything was electrically testing good before I left the shop.Thank you Jason, and thank you Kerry's, for ALWAYS taking such great care of me and my vehicle!
-
November 2023 by Jeff Vater
I would give zero stars if it was possible. I dropped my vehicle on 10/11/2023 which is a 1994 For explorer with Jason Telling Jeff and I they guarantee Kerry's car care will get my vehicle to pass emission's. While my vehicle has been in Kerry's car care, I was told I would receive update calls on any repairs needed or emission testing which never took place. I had to call Kerry's car care every time just to get the run around. So now I pick up my vehicle on 10/31/2023 with my emission even higher then when I brought my vehicle in, Also I was over charged for parts like $61.71 for a gas cap,$99.95 for a ignition lock cylinder, $89.96 for a ignition switch which was not hooked up properly, which I was told it was gonna be done so I didn't have to use the push button start anymore. I was also charged $77.75 for spark plug wire set and $95.70 for six spark plugs Granted THIS IS A 1994 FORD EXPLORER. So $1,783.73 later I have a over priced repair that wasn't even done properly to pass emissions that I WAS TOLD IT WAS GUARNTEED TOO!!!!!!!!!!!!!!!!! and used certain OME parts that I did not approve of without knowing coast, do to lock of Kerry's car care calling me like I was told. I was told there was a smoke test done and they said there was leaks but no emission hoses where replaced.
-
October 2023 by Jeff V.
I would give zero stars if it was possible. I dropped my vehicle on 10/11/2023 which is a 1994 For explorer with Jason Telling Jeff and I they guarantee Kerry's car care will get my vehicle to pass emission's. While my vehicle has been in Kerry's car care, I was told I would receive update calls on any repairs needed or emission testing which never took place. I had to call Kerry's car care every time just to get the run around. So now I pick up my vehicle on 10/31/2023 with my emission even higher then when I brought my vehicle in, Also I was over charged for parts like $61.71 for a gas cap,$99.95 for a ignition lock cylinder, $89.96 for a ignition switch which was not hooked up properly, which I was told it was gonna be done so I didn't have to use the push button start anymore. I was also charged $77.75 for spark plug wire set and $95.70 for six spark plugs Granted THIS IS A 1994 FORD EXPLORER. So $1,783.73 later I have a over priced repair that wasn't even done properly to pass emissions that I WAS TOLD IT WAS GUARNTEED TOO!!!!!!!!!!!!!!!!!!!
-
October 2023 by julie montoya
Sergio was exceptional, very professional, courteous provided detailed explanation of services needed, not pushy at all. I appreciated that. The communication between the front desk and the back shop technicians seemed very good. My new go to shop for vehicle maintenance!Thanks,Julie
-
September 2023 by Terry S.
Never going back. My van took up permanent residence there. 6 weeks total. It's the thermostat, fixed and safe to drive...NOT. got heat stroke trying to get back to Phoenix. Oh, it's the cooling fan, or maybe the regulator, or maybe the fins on the fuel pump or.... OH, it's the wiring chassis. $1200 later I go to get it, dead battery because they thought the lights turned themselves off automatically. Jump started it and sent me home, where the van still sits in the driveway unable to start. Called them and they said, oh it's the TIPCM, as stated on my workorder. Don't actually TELL me that. Let me take it home when you know it won't start again. I live on a fixed disability pension and now I can't afford to get it fixed as ai had to borrow to pay for their other rip-off.
-
September 2023 by William Meza
I went to the place on 09/12/2023 and I knew what the issue was with my vehicle, and I communicated that to the guy in the front desk named Kerry, I even showed the code to him and instantly he knew what the problem was, then he started to explained to me what they will do with the car to fixed it!Today 09/13/2023He called me to tell me about some more work my car need to be done, but it wasn’t related with the problem for what i went to the place, and I said no.When I went to pick up my car, he said the car it was ready, when I started my car the check engine light still were on, I go inside to the shop and I told him about the problem, and he said : the problem wasn’t fixed, they just change the sparks plugs. I told him that’s not what we talked the day before. They Charged me 1200 just to change the sparks plugs and oil change.I feel I overpaid and the problems were not got fixed. I will not recommend then to anyone.
-
September 2023 by Vanessa Arreguin
Keith and Michael are amazing. I can’t find the words to express how much they helped me out.My only place to go for my cars is Kerry’s car Care. Name says it all! ??Cody is awesome as well and I hope to one day see him successful in all endeavors.Thank you Kerry’s Car Care Team
-
September 2023 by Jeff Burgess
Keith was awesome. Had to adjust the estimate a few times and got it approved by the warranty company in less than a day. And the car is like brand new. Reasonable price, top notch mechanics and professional management. Thanks guys… James
-
September 2023 by Dana Whiting
I had boughten a new used vehicle recently from a dealership and needed Kerry’s to evaluate the transmission for me for a suspected problem. They looked at the car right away and was able to diagnose a transmission problem quickly. I am pleased with Kerry’s service and will return for future care on my vehicle.
-
September 2023 by Tl Smith
I am not confident, after my vehicle spent 6 weeks in the shop trying to uncover the reason it was overheating. The thermostat, fan, and regulator were replaced. Only for the problem to continue. At this point I have already voiced the opinion that there was nothing wrong with those parts. Maybe because I'm a woman, my opinion fell on deaf ears. AFTER 6 weeks, it was discovered that the wiring was fried. I asked why, as a person with an electronics background, why that took so long to figure out, since they knew both ends of the system were functioning properly, how no one tested the wiring between them. Again, no answer. Of course they feel justified in charging me another $800+, on top of the $400+ I'd paid on my first visit for the thermostat. So I was out of a vehicle for 6 weeks, $1200+, and life-threatening advice after my first visit. Yeah, not happy. Will not be returning.Service: Engine repair
-
September 2023 by tribus4
Terrible. They quoted me a high price. Didn't do anything but change the differential oil n gasket. Then still hit me with the original quote. Could have been nice and knocked off labor n charge oil. I got shafted, stiffed n the guy wouldn't budge. Sucks man. :(
