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January 2024 by Jennifer Estes
I went there looking for a particular style of shirt. I explained to the sales lady what I was looking for and why. She was very helpful and found just what I was looking for. I brought it home and the fit was perfect. I would seriously recommend this location to anybody.
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December 2023 by Kay
Great customer service, wonderful sale prices
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August 2023 by Barbara Washington
Sales person very friendly. Assisted me greatly in locating the right bra that fit me perfectly.
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July 2023 by Patricia Aguirre
I am super disappointed in the attitude of the employees who work there, well at least 2 of them. I bought 2 strapless bras, brought them home, took the tags off of one I tried to wear it but the cup was just too big. So, I went online and ordered one with a smaller cup size. The email confirmation said it would send me an email once it shipped and then notify me once it was in the store for pick-up. I never received an email, and I forgot about the bra. Then a few weeks later I remembered and called, and they stated yes that it was in the store ready for pick up. So, I took a trip to the mall and picked it up. I was super excited to try it on. I removed the tags and wore it for about an hour and it was really uncomfortable. the wire or whatever is on the sides of the bra dug into my armpit. So, I decided I am going to take all 3 back at the same time. I went last night and the 2 ladies behind the counter weren't friendly at all (Hispanic older ladies, and I’m Hispanic so that’s not a dig at them). Customer service skills were at an all-time low. She seemed super annoyed that I was returning them. I tried to be friendly and make conversation and they just stood there waiting for me to find my online receipt in my email. She even looked down at her watch as if I was inconveniencing her. The mall closes at 9 and it was about to be 8 pm. Had they been friendlier or more than likely would have looked around the store and shopped, but seeing as I was an annoyance to them, I didn’t want to bother. More than likely I will not be shopping at that Lane Bryant again, which is a shame because it’s the closest one to my home.
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June 2023 by Cyn-D McConkey
Never been in before but was looking for a bra and someone recommended this store for the size i was looking for. Staff was soooo helpful and patient. I had a misconception that this store was for really large women but they have size 14 as well so right up my alley. It was refreshing not just having some teeny bopper helping me and not caring...these ladies actually took their time with me and didn't mind me asking lots of questions and trying so many bras on. Because the level of service I got, I will definitely be back to this location.
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June 2023 by Stephanie Stickles
This review is a little late but 2 weeks ago I had a wonderful experience at Lane Bryant with Ashley and Maria. Both of these ladies were extremely friendly, patient, and helpful. I had not been fitted for a bra since I’ve had my youngest and it was a treat for me to be able to shop alone for the first time in a LONG time. These ladies not only recognized that but jumped at the chance to be a positive part of that. Thank you both, you rock!!!
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June 2023 by Rachel V.
Went in to find some new pieces for work and found exactly what I needed! Maria and Tasha are fabulous. Don't hesitate to ask them for help; they are both kind and knowledgeable. 10/10 will be back!
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April 2023 by Heather Pectol
Made a return from an online order and everything went as smoothly as it should. No issues. Store is clean and organized. Staff are friendly and helpful. Big selection.
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March 2023 by L Norby
I got a defective pair of $80 pants!! The panels are sewn together but the seams are not. I go to the store to return them and the store is closed. I think they are permanently closed because the phone number doesn't work either
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March 2023 by Kristina Armstrong
Michelle is the absolute sweetest! I never leave reviews but she deserves it. Thank you, Michelle for being so helpful!!
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February 2023 by Gina Garland
Sad the fitting room was closed ! But the entire staff was amazing and friendly, and I felt like I knew them forever.
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December 2022 by Demetrius Spence
Bought a $100 gift card for my mom. It was worth every penny.
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December 2022 by Linda Wilson
Staff awesome! On vacation, was really tired so took back to try on ..some didn't work out. But the Staff was great..Ended up going away with amazing clothes..ty ladies. From Nebraska.
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December 2022 by Jessica Michaels
Just finished canceling an order due to the worst shopping/customer experience I have had shopping with Lane Bryant. Stores are lacking in sizes, which forces you to use the awful mobile application or online ordering. All I wanted to do was use my LB credit card. Got no assitance from reps who forgive me don't understand or speak fluent English. Making it impossible to update a simple address which was already updated online and instore but still unable to use my card. After giving rep new address 4 times, we hang up I try to make a purchase. Now says declines with a code D43 meaning due to card theft/fraud!!! This is by far the worst experience I have ever had buying from LB, I can honestly say this has put me off from spending money with this company again. I wanted to simply take my mother shopping for her bday using my LB credit card and ended up not buying whatI wanted, total disaster/nightmare! never again!
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December 2022 by Barbara Escalante
Excellent! Deals the sales reps are so helpful! What a nice place to shop very organized and very professional