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March 2024 by Shannon Richards
The manager was supposed to call me back Friday never did, then he was supposed to call me back Saturday never did, I tried calling again today to leave a message and the message says “memory full” horrible customer service!
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February 2024 by Mr. Ed
Time and time again I return to this store to handle my vision needs and Daniel never fails me. I've recommended a few people here and so far, they appreciate the service as well. Thanks LensCrafters!
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January 2024 by Awais A. Agha
Have been going there for 3+ years for all of our glasses.There staff is great except the girl started working a year or little more. She is rude and so not so a good job for customer satisfaction.But the other graceful lady (forgot get have) had always been so nice to all get customers and she is or goto sales person.Secondly i also notice they don't get newer style galsses or sun glasses. They really need to work on their fresh inventory.
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December 2023 by Neo
Best experience I've had getting prescription eyewear. The staff are all so very friendly and professional, and knowledgeable. The selection is top notch and the prices are reasonable without insurance and excellent with. The doctor gave a thorough exam and took the time to make sure the prescription I was receiving was exactly was was needed and that speaks volumes in and of itself.Needless to say, I've already highly recommended this location and, all things remaining, they have a customer for life in me.
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October 2023 by Abdul Sheikh
I never go back lens crafter.Worst customer service manager Daniel is rude defensive he should know customer sign his paycheck.I canceled my prescription glasses
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December 2022 by Veronique Tonna
If possible, I will forever follow Dr. Nez and the staff Josh and Paris! This was THE BEST visit I've ever had and I've been wearing glasses for 30 years! 110% satisfied and it was a hoot of a time! The staff was professional and down to earth. The transaction was super easy and uncomplicated. Paris and Josh gave me honest feedback (which I need because I rely on the staff). They made sure I felt confident in my new glasses while also ensuring I got EXACTLY what I wanted. The doctor was also very lively and down to earth. Overall, I LOVED EVERYTHING about this exam and appointment.Also, they don't do the drops anymore! Hallelujah! They have a scanner that scans your eyes! Now I can rest easy knowing I can see after my eye exam! WAAAAHOOOO!Very easy and very smooth exam and transaction.
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August 2022 by Kaifeng Yang
Came here needing more contacts, was not disappointed with my decision to come to this location. I was helped by Carol and seen by Dr. Jerry Burger. They both were kind and professional. I am definitely going to becoming back for my future optometrist appointments.
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July 2022 by David Youkhanna
Terry was amazing no one ever convinced me to buy 5 pairs of Ray bans at once very friendly coming back to Macy’s-lens Crafters for sure she deserve a rise!
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July 2022 by Ashur Nikki
Where do I start?! First of all, the equipment is filthy!! From when you sit down for the first set of exams to when you actually go into the doctor's office. The equipment was filthy, make up and oils from the patient before me, mind you the Covid Pandemic!! I asked the Dr. to clean and sanitize it and he said, yea I did. So I asked him to sanitize it as it was unclean. He took the alcohol packet and used it on there as if he was doing me a favor, no this is supposed to be done for everyone! He said that he only had 2 alcohol packets left and that he had asked them to order more. Ok?? Anyway, I finished my exam and picked out some glasses but I decided to think about it before buying. Today, I called the store the store located inside Macy's - and a girl answered, completely unpleasant and unwilling to make an ounce of effort! I told her that the doctor forgot to write down the pupillary distance on my exam sheet, she said, well he's not going to write it down if the patient doesn't ask!! Excuse me!!!???? I have to ask the doctor to do his job!!??? Like I'm supposed to know medical terms and tell him how to do his JOB!!! The girl was an absolute mess, didn't bother to take my info, have someone call me back, just straight up said that she was not going to give me any info, not her name, not her manager's name not no one! She didn't want to do her job or let others do theirs. I filed a complaint with lens crafters, my complaint number is 220713000050 - The girl clearly has not customer service or communication skills!!! this was the worst experience of my life when it comes to dealing with eyeglass centers. this girl needs to be terminated as Lens Crafters will lose business because of an unfit disinterested employee!! I will not be going back, I will not tell my friends or family to go there. I will share my thoughts about my experience on all of my social media outlets!!
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July 2022 by Joy Cook
Great customer service from Carol and Daniel.Great eye care by Dr Burger. We love this lens crafter at Arrowhead Mall in Macy's.
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July 2022 by Marisa Gregory
Amazing employees who care about you getting the glasses you need and love. Incredibly friendly and outgoing, would recommend my family and friends to this location.
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July 2022 by Ben Myers
Good selection and staff was incredibly helpful. I worked with Carol, who was patient with my questions and took time to let me try on several pairs. Would buy from here again
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July 2022 by Pat Hack
I was so happy with LensCrafers this weekend. Carol you are awesome...thank you so much with your help. I know I will love my new glasses
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July 2022 by Alan Hamer
Stopped by this location and had a great experience. The team was able to answer the questions we had about availability and fit, Mo was especially kind and helpful as my partner and I made our selections.
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June 2022 by Desiree Dror
The Dr. was great! Quick, kind and informative!! Daniel & Mo were awesome when it came to picking out glasses and getting us the best deal!! My husband and I were in & out in less than one hour! Highly recommend stopping here for all you eye care needs! We will definitely be back!
