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February 2024 by amy L
This location is a joke. I walked in trying to get a new phone and the gentleman working did not speak English. He was using Google translate on his phone and I was not conducting my transaction that way. This is crazy how can this even be a thing
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January 2024 by Gabriel tisnado Ochoa
Miss Jenny from Venezuela was very kind, she gave me excellent treatment and many useful things for the phone
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January 2024 by Mrs. G
Very helpful employees definitely will stay coming to this location.
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December 2023 by Luz Briones
I went there on Sunday to switch from Verizon to Metro and Tanya gave me a great deal. I got the Galaxy A 54 with 2 chargers, screen protector, and a case for $150. She even took the time to help me port all my numbers and pictures to my new phone. I really recommend this place. Thank you so much Tanya, I will return for my home internet Friday.
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October 2023 by Jessica Sanchez
Thankyou to the manager Eddy for getting in touch with me, appreciate the help.
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June 2023 by Roberto Trujillo Díaz
Bernice had the best customer service I have ever received!She ported mine and my wife's number from AT&T, she helped us pick out the best devices.My wife was wanting to keep her device but with Bernice's help and knowledge she convinced my wife to upgrade her 3 year old device.We both walked out with an N300 5g. We got the best service, best price out the door and a hook up with case and screen protector. We went on vacation to Rocky Point and had no issues with our service.I highly recommend going to Bernice.I will definitely be back!
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May 2023 by La Rue King
Bernice at this store saved all my contacts and did smart switch perfectly...upgraded my phone and helped me pick out a case and put on the glass for me....she was very knowledgeable and patient and helpful...I highly recommend this location.
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May 2023 by Jesse Rios
Bernice M. Was a great help!! She helped me with a Samsung phone and great service!
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April 2023 by Patricia Mead
DID NOT Get RECEIPT for my purchase $95..receipt machine out of paper or jammed! I asked for email or receipt by text..NEVER RECEIVED ONE..will avoid in future.still waiting for receipt..Customer Service didn't follow up with me either..Been customer 11 years.Seriously! Get it together
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March 2023 by June Ramirez
Didn't have in stock a phone I wanted and didn't know if they would get it in later. Second time I was at this store and still not pleased with them. Will go someplace else next time.
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February 2023 by Emily González
Today I went to connect my new iPhone and Fernanda helped us ! She was great, excellent customer service. We appreciate your help. Thank you !
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September 2022 by Stephon Mason
It's okay I like it but I can't complain that's how it is you take the good and throw away the bad there's no problem with me they're doing a job
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August 2022 by Michelle Lemons
I usually like this location but I called yesterday to ask how much it would be to upgrade my phone and the girl on the phone was like " maybe $280 - or $290"Like she just made up a price in here head. Metro will continue to lose customers for things like this!
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June 2022 by Joe
I received top notch service when I switched over from Cricket. I believe the young woman's name was Emma. She went above and beyond to make sure things switched over correctly. Best cell phone store experience I've had in the Phoenix area.
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January 2022 by Nikki Pope
Marcela here is the only person I want to work with whenever I come in to add a line or manage my account. She is so good at her job, shes a multitasking queen, and I know when I leave this Metro store my account has been handled correctly. Thanks for having a great employee we can rely on!
