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October 2025 by Krs623
Always friendly and helpful
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October 2024 by Roger L
Fantastic, personalized customer service.
Best bank I've ever dealt with.
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October 2024 by Henry Wuollet
Great bank and customer service! It’s nice to have a bank that keeps the drive through open for customers. Mark, Adam have been very helpful.
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September 2024 by Suzie Easter
Small family owned bank. App works well. Tellers are always in good spirits. Pleased with all services.
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September 2024 by Judy Haenel
the staff at midfirst is always very helpful and knowledgeabel they take time to explain things and actually know your name when you come in
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May 2024 by Patricia Baki
Great service...and the fact that they have a notary there is awesome
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January 2024 by Butch Callahan
Then guy in the back office. Blonde hair and glasses. Notary. This guy in incredibly incompetent. How do people like this get hired. Are you that desperate for help? This dude doesn't know the legality of anything. Wasted time. Totally unprofessional.
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January 2024 by Livia Crisan
There so sweet and are really nice and will help anyone at the front desk
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August 2023 by Kevin Jacobs
Horrible customer service here. The manager very rude & judgement.
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June 2023 by The Last Reformation Arizona
It bothers me to leave unfavorable reviews but unless it's done it seems not much will change. Spent nearly 30 minutes to complete the simplest of transactions at the branch. It seems accountability, training and technology are in serious need at this location.
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May 2023 by Bbfh Az
It's very rare that I give a five-star review, but today the gentleman who answered my phone call was not only knowledgeable and very helpful, he was friendly, and had a good sense of humor as well. Whoever manages this location needs to make sure that they keep Grover around!I loved this account when I opened it, as it had zero charge on ATM fees which was logical as they only have a couple of ATMs on the west side and they're over 10 miles from my house.Unfortunately, that changed a few years ago and I wasn't aware until I saw hundreds and hundreds of dollars worth of fees on my account. $5.50 each (3+2.5)It would have been nice to know, they should have notified me, or at least giving me a credit on a number of the transactions at the point I found out about it. Neither happened.They really need to go into a business relationship with another ATM company, as it's so unreasonable to charge that much for such a basic service when you don't have enough ATMs across town to accommodate.I was thinking about closing this account but the service I received today was so top notch that I might reconsider.Great job Grover!
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April 2023 by Arizona B.
Waited over 10 minutes to open a checking account just to be asked if I have a drivers license again and then to wait another 10-15 minutes . What a ***** joke . The manager is a 4 eyed ginger worm . Find a job that suites you better like a pizza deliver'
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January 2023 by brandon boscarino
This bank doesn’t take responsibility for almost anything. Tried to blame a ridiculously long hold on my account on a retailer when it was midfirst the entire time. Manager of the bell road branch did absolutely nothing to help except sound condescending and moronic. If you hate your job, find a new one. Or just do the job you have. Closing this account as soon as funds are returned.
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October 2022 by P Bouthillier
Outstanding customer service. I compare their banking practices and service with Wells and Citi. Surpass both. Thank you!!!!
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September 2022 by Janet B.
Always helpful & fast. Our favorite location is definitely Lake Pleasant and Happy Valley. Also the 67th Ave and Bell location is super helpful. Sadly their location at 7th St and Bell went from great to absolutely the worst service after losing several great employees. Hoping they can turn that around for sure.
