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February 2024 by Tarry F.
This is the worst bank I have ever been to!!!! Connie was so disrespectful and rude I can't believe she even has a job with how she treats customers. Do Not bring your business to this bank!!!
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January 2024 by LATOYA BROWN
This branch has the most amazing employees that work there. Anne, Michelle, Connie, Patrick, & Oscar. Amazing crew. Always friendly and very knowledgeable and patient. Thank you guys, you all are AWESOME.
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December 2023 by Paul van Berkel
Started doing business with OneAZ CU because they quickly approved me for a used car loan. They were super efficient and professional. Great interest rate. Makes me want to bring all my personal and business accounts over to them from the big banks. Thank you Kelli Gilmore for doing the car loan and Ann Osmond for being to efficient at your branch.
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December 2023 by Eli Pagunsan
I applied for an Auto loan in late November, and Connie was the best thing to happen in order to make having a better car real. On Friday, I drove all the way out to Chandler and despite some communication issues due to her being busy with other customers and clients, she took the time to help me with my auto loan. With her help, I was able to get a good deal on an auto loan, and come home with a car the same day. Even with the issues with their system, Connie made sure that I was being taken care of by the other bank branch in Chandler, constantly asking them questions, and checking to see if their system worked. Highly recommend their credit union if you live in Arizona.
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December 2023 by Kenneth Hack
OneAZ @ ASU West is always a friendly and professional place to do my banking (which is in great contrast to Wells Fargo and Bank of America). Today, I had the pleasure to complete 3 transactions with Patrick & Michele. As a former business owner, I can appreciate having great employees! After the holidays, I plan to transfer $ from Wells Fargo to OneAZ Credit Union.
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December 2023 by D D
I have been with this Credit Union for 25+ year. I always receive excellent service when speaking in person or on line with the Bank Associates like today with Assistance Branch Manager M.Gabor . Thank You for your Great Customer Service! ?
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December 2023 by Tod Hale
I recently worked with Ann Osmond and Connie Humme on a auto loan. They were very knowledgeable and made the process extremely easy. Looking forward to working with them in the future. Thank you again Ann & Connie!
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December 2023 by Heidi G.
This bank is absolutely awful. There was fraud on my account 11/25. I called that day and was told to call back during normal business hours. I called Monday 11/27, I spent more than 2 hours on the phone getting bounced around from dept to dept because nobody wanted to take responsibility and help me. I finally got to someone who said they would help, she went through charges with me and claimed to open the fraud case. I called back days later to check on things only to find out she never opened a fraud case. So finally on 12/4 I was able to get someone on the phone to help me. Now it's 12/11 and I have no resolution and still no refund for the fraudulent charge on my account. I've spent over 5 hours total on the phone dealing with this as of today and gotten nowhere. UPDATE: 12/13 this morning I got a call from someone at a branch who apologized for the trouble I've had...only to follow that up by asking me to change my review.
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December 2023 by Todd Kissick
Michele and Patrick of the OneAZ, ASU West campus branch, are stellar! Rare is it to find such quality examples of outstanding customer service! I wholeheartedly recommend this credit union experience so you too may enjoy the extremely high-quality customer service they provide. Michele and Patrick greet you by name and make you feel welcome and at home.
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December 2023 by Amanda Alexander
I came into the bank to make a deposit and to notify the bank that I will be in Hawaii and I wanted to see if I could prevent my cards from not being able to be used while I am out of town. Patrick notified me that my business debit card had been flagged for possible fraud and was not able to be used. He assured me this would not affect my trip at all. He printed a new card for me in a flash and sent me on my way. I am so grateful for his help and most importantly for his effort to set my mind at ease and assure me my ability to use my card in Hawaii would not be impacted at all. Thank you so much Patrick!!
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December 2023 by Jose Garcia
Ann helped me with setting up a Route 66 warranty on my truck and Patrick helped me with my banking today. Both were a pleasure to work with today! High recommend! ?
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November 2023 by Dave W.
Patrick helped with my debit card issues and thank you Ann for my credit card answers.
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October 2023 by Sheikh Islam
I was advised by Razaul to open an account with OneAZ. It’s been over a year now all my family members are with OneAZ. Every time I go in there I feel welcome in a friendly environment.Robert, Ann, Patrick, Oscar, Michelle and Connie at ASU West, always made sure that my visits to the branch were an amazing and fantastic experience. I sincerely appreciate their effort and support.It is because of their service OneAZ has become the bank for my family.
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September 2023 by Earl Pulliam
Great customer service from Ann, Oscar and Michele. Ann took me and my wife into her office and took care of all banking and answered my questions. What a great person to do business with . Highly recommend Oneaz
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September 2023 by Johnette Fawley
Great doing business with Michele, Patrick, Ann, and Connie!! Great team of employees. Wonderful Credit Union, I've been a member since the 1980's!!!!