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February 2024 by William Street
Out of stock in all departments in the store.
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February 2024 by NinaBeanieV Bean
Disappointed they don't carry specific NFL team plates anymore
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January 2024 by Kathy Ervin
It was wonderful! I placed my order via the app. It was easy! My order was ready and waiting for me when I arrived. The store is configured so nicely with the cashiers and balloons in the center and seasonal products nicely displayed. Great experience!
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January 2024 by Carol Johnson
Shocked they didn't have any type of luau type party decorations.
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January 2024 by R Lilia Maciel
Amazing place to get everything one needs to have an amazing party! Unfortunately the staff could use serious training in customer service. ?
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January 2024 by Erin Mcshane
Quick, easy in and out. Store was clean and friendly
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December 2023 by Breanna Kenyon
Dont order ballons hereMy daughters 1st birthday they were supposed to deliver her ballons by 10am didnt get them until half way through her party gave them another chance 3 years later for her 4th birthday and they "lost the order" so TWICE now they have made planning my daughters birthday even more stressful then it already is. Terrible management.
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November 2023 by Susan Davis
The associates that work here are very nice and helpful. They helped me decide on which costume to purchase.
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September 2023 by Christine Kaiser
Update 8-29-2023After posting this review I got a call from the store. They apologized for what happened, offered to refund the difference I was charged and offered some free balloons for future use. The heartfelt apology was much appreciated. She also said she was going to have a talk with all employees that were on duty that evening as it was not how things should be handled. Changing my review to 5 star because they made it right!Special surprise RUINED by the staff. I did an order online of a big happy birthday balloon bouquet which had a large happy bday balloon, 4 Mylar star balloons, and several latex balloons. I had put special instructions to cross out the birthday and write workaversary. I called the store to be sure they understood my request. The person on the phone said they had already done it. So I was pretty happy that my husband’s 30th work anniversary would be a little special especially when his employer wasn’t even acknowledging it. I sent my son to pick up the balloons in the Curbside Pickup and meet the rest of our family at a nearby restaurant to celebrate. When we got to the restaurant I found a bunch of latex balloons only. I asked my son where the rest of it was and he said that’s all they brought to the car. I immediately called the store to find out what happened. I didn’t get I’m sorry or anything just that I could either come pick them up or get a refund. I said the surprise was ruined so I would be coming back for a refund. The restaurant was just across the street from the party city so after dinner we stopped to get a refund. I took back the latex balloons and and told the gal at the balloon counter and she said she would call the manager. Still not even an acknowledgment that they had messed up. The manager rang up the the large balloon and the 4 star balloons and was going to refund me for just those balloons. I had also ordered a weight for the balloons that I didn’t get either so she added that to the refund. I had paid a total of $36 and they were only refunding me $24. When I said you shouldn’t be charging me anything because you messed up my entire surprise the manager snapped back, “you took possession of them so I can’t give you a refund for them.” I was so shocked and, still no acknowledgment that they had made a mistake or anything. I was hurt and embarrassed by the way the manager treated me. Like I was the one who had done something wrong. I kept saying I can’t believe you still haven’t apologized for the mistake. Then she said, “if you are looking for an apology, I’m not allowed to give you one.” Then she went on to say she only works there and I’m yelling at her. I finally just left with a broken heat that something that was a momentous occasion was ruined by a young person who couldn’t care less about what they did. I have been going to that location for years and have never been treated so badly. I have spent thousands of dollars using them for a lifetime of celebrations and you better believe I will never set foot in there again. Shame on you for being in a hospitality industry and treating a loyal customer like dirt.
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September 2023 by Christene Fuller
This location is horrid. The ceiling has been leaking for a good year, a bug crawled across the counter while I was checking out. Balloons didn’t even last 24 hours and did not complete the balloon order.
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August 2023 by Tony DeHerrera
This review is about the candy selection ONLY.....I haven't been to party city in over 10 years, but the last time I went there about 1/4 of the store was CANDY, they had every kind of candy ? that you could think of and even some that you never heard of.....you could buy as much or as little as you wanted, you could mix the candy and put it all in one bag, but now all that is gone, that whole space where they had all the candy is empty....and the candy they do offer is all prepackaged and over priced in my opinion.....the selection is little and you can get anywhere
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July 2023 by Russ Whitlock
Will NEVER shop at another Party City again!!!!We bought balloons a couple of weeks ago (not inflated) before they went out of stock for my daughters bday party, and we’re told to bring them back anytime for inflation, and it’s was only $2 per balloon.Went in today , day OF my girls bday party, and this horrible “manager” advised that it will be $7 per balloon to inflate!!! And “he doesn’t know who we spoke with”… same old story. So this one guy essentially ruined my young daughter’s birthday with his lack of customer service and “corporate” penny pinching attitude. Good job idiot. Well…never, ever stepping foot into that store again, and will advise all my friends in the corporate world, along with all the party planners I know, and friends and family of this disgusting incident. Goodbye “Party Shitty”!!
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June 2023 by Michael (Repo)
Vast selection quick pick up if you order online and pick up in store
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May 2023 by Michael
Vast selection quick pick up if you order online and pick up in store
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May 2023 by Alexis Ochoa
The lack of customer service is a joke. The way these workers speak to customers is ridiculous. There is ZERO organization and when you ask a simple question they respond with attitude and irritation. But you dont have to ask a question to find that out, you can tell by the way they stare at you and their body language. Worst customer service ive ever experienced.
