-
February 2024 by Chris Rodriguez
Dudes were real. The estimate was spot on and the time they said it would take was pretty much exact.
-
January 2024 by Kevin Owens
Great service
-
January 2024 by Dung Duong
Very good service
-
January 2024 by Alaina Vargas
They were quick and efficient for what service was asked, but lackluster for customer service. I called to ask a question and felt like an inconvenience for asking a not obvious question/answer.
-
December 2023 by Jennifer Magee
I've always had great experiences with this Pepboys location. The staff is friendly and great to work with. Jason went above and beyond in helping me to get things taken care of.
-
December 2023 by Deee Mo
$150+ for tire mounting and balancing with my own tires. Walmart does it for $18 per tire. Kept me on the phone two minutes for a simple question.
-
November 2023 by Sierra Mercado
Took over two hours after my scheduled drop off to do my oil change. and then the tire rotation I requested wasn't even completed. The guy at the front kept saying their system was down. Now I have to go again before my trip to get my tires checked a second time. I requested both but got my vehicle back without the tires being completed. I won't be coming back
-
November 2023 by Crissi Bernal
Over the phone Jason said yes bring you're car we'll make sure you get you're car going on road again. Replaced my engine with a bad engine and called that my car was ready...i pick up my car and driving home I thought my car was gonna explode with smoke from engine and muffler..they said they didn't test drive my car because it was "low on gas" then sent me to a different location where they replaced engine again..When I picked up my car the check engine light was on and engine started leaking ALLOT . When I removed the engine cover I found disconnected hoses laying over across sitting directly on the extremely hot engine where there were melted hoses...I couldn't believe what I was looking at...TOTALLY UNACCEPTABLEMy car will never go back to another PEP BOYS but it's not the last they hear of me.I wish I could post pics
-
November 2023 by Marissa Collins
The worker was lazy and lied about not having the battery that I needed in stock and sent me to another store. Where they advised me tgat the previous store had 6 batteries iin stock.smh... UNBELIEVABLE!
-
November 2023 by Shannon Rocha
Always make an appointment and you won't wait for very long for your vehicle to be ready. Everyone I have encountered is very nice. They also always have some sort of coupon running for every service/purchase.
-
November 2023 by Dwayne Palmer
They are liars, bought a battery less than 2 years ago with a 2 year warranty. When l bought it the guy said " bring it back for ANY reason..you don't even need a reason" " and we will replace it for free".....LIARS, said they need to test it, and it has to fail ....LIARS. NEVER GOING BACK.
-
October 2023 by Arielle Bacon
Pep Boys takes care of my commercial fleet at work and were always fantastic. So, I started taking my own car there as well. Jason and his team at the Northern Ave location are always fast and happy to work me in when I have an unexpected issue. Regular maintenance is a worry free breeze with this team. Thank you Northern Ave Pep Boys, Jason, and the whole team!
-
September 2023 by Elizabeth C.
Low quality customer service. Unprofessional. Not worth taking your car to this location. I've been to other Pepboys for years and they're always polite, quick, professional, simple. This one is the worst I've been too. They are slow, give poor quality customer care (the kind where YOU call in to check on updates/they hang up on you mid sentence). It is very small inside. Also they always answer after the second ring every time I've called. I get it, just guys trying to get their work done but it definitely doesn't have to come across as you don't care & that's not what I want for my car.
-
September 2023 by Karl Rider
Jason was behind the front desk and answered all my questions in a polite and professional manner. I needed a battery replacement and was out in less than an hour. I love to help out local businesses. Thanks guys. I'll be back.
-
September 2023 by John Harrell
These guys came out to my car took my tire from the back of my trunk, then once completed carried the new mounted tire back to the trunk. Exceptional service and customer care.