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December 2023 by Vicky Velasquez
Appointment was at 7:45am on a Wednesday, very fast & gets the job done. Well done team!
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December 2023 by Briana Whinery
The front desk gave me yucky vibes. She didn't welcome us in and when asked questions she just pointed to the kiosk. Maybe AI will replace them soon enough but definitely not impressed with them as of now. Maybe the supervisor should retrain them because they need it. Or just maybe kiosk should JUST BE PRESENTED and they no longer have a job (figners crossed) because that is basically what happened today. Also, not even a "have a good day" while we walking out, was also rude and ignored my 3 year old. The bloodwork was impressive but the Front desk.. nopeIf I was the manager they would be goneNegative 10 stars if I could
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September 2023 by Mrs. Cuatto
GLENDALE OFF 101 LOCATOON. I have to say this is the worst office staff in Arizona. They are unprofessional, rude, and clearly DO NOT know what they are doing. The girl at the front naridia nordia? Was clueless as to what she saw saying about my lab order, took it right over to a different location with NO PROBLEMS. You all really need training, as some of us needed our appointments kept. Do not go here if you need things done right.I will be filing an official complaint.
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September 2023 by De'Visha King
I had a bad experience with my labs at my PCP and I was very scared of doing another one anywhere else. I don’t do needles well and I always tell staff you get one poke only. The young lady that cared for we did an amazing job. Although I was scared, did not know what to expect and hesitant, she did not realize how she made me feel comfortable. She told me she was doing a deep poke. I’m use to that, because my veins never sit high. She was in and out in less Han 10 min and able to fill 5 or 6 tubes. I told here that I was poked 5-6 times at my PCP office and was told they couldn’t get any blood flow. So when it’s time for labs again, I will request a script to Sonora Quest. Thank you for earning my trust.
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September 2023 by Brook Roberson
This location used to be great years ago but not anymore before the PANDEMIC. They used to be scheduling only, now they take walk in in which they clearly can't handle. I'm sure the staff is doing their best but there should be no excuses for how long one has to wait to be seen MORE THAN AN HR. They state you can watch for your turn on the monitor but the system is down. I definitely will not be returning to this location under NO circumstances.
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September 2023 by Lisette Cuatto
GLENDALE OFF 101 LOCATOON. I have to say this is the worst office staff in Arizona. They are unprofessional, rude, and clearly DO NOT know what they are doing. The girl at the front naridia nordia? Was clueless as to what she saw saying about my lab order, took it right over to a different location with NO PROBLEMS. You all really need training, as some of us needed our appointments kept. Do not go here if you need things done right.I will be filing an official complaint.
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August 2023 by Gate Keeper
This Sonora Quest location appears to not have friendly staff, first time I had so much bleeding on a simple blood extraction, and the band aid was so cheap would not stay on.
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June 2023 by Queen V.
awful. before this location started taking walk ins Inwas able to make an appointment and get in and out fast. no more. waiting 20 minutes past appointment time just to hand over my order? nope. has always been great before, now plan on being there an hour. Unhelpful and rude front desk "help" that has no concern for you or your appointment time.
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June 2023 by Shant B.
As a student in the medical field, I recently had an experience with a bloodwork appointment that I would like to share. When my name was called, the staff mispronounced it initially, causing some confusion. However, they quickly corrected themselves and called me again with the correct pronunciation. As I stood up to go with them, I overheard the person who called my name mentioning to others at the front desk that I didn't know my own name( trying to be funny), which was a bit disconcerting. Once inside the room for the bloodwork, the person assisting me, Nereyda, was unhelpful and seemed impatient. She provided short answers to my questions and even claimed not to understand one of them, despite my clarity. It's important to note that I was there as a patient for a blood test and not for a trivial matter, so her unprofessional attitude was disappointing.
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April 2023 by Austin Kessler
Front desk people are extremely rude and belittling to my girlfriend because she didn’t understand a medical term and gave attitude when they had to explain it to her. Read a lot of other reviews about this place we will not be back.
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March 2023 by Angel Cruz
I am so thankful and appreciative. I've had really negative and painful experiences in the past with getting blood work due to my veins being small and rolling. I got to work with Tammy and she listened to me of my worries and it was a quick and painless experience. I feel beyond grateful to have worked with her as I was dreading this for a while. Thank you Tammy
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March 2023 by William M.
I've been to many Sonora quest labs as I've moved to different areas of the valley. This location is by far my favorite. They don't seem to be beat down by patients complaining about wait times or cost. They are always pleasant and professional and when I've made an appointment I've never waited longer than 5 minutes to be escorted to a room. Also there are many Sonora quest within a few miles of my home unlike Labcorp.
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February 2023 by Nicole Ramirez
Robbie was amazing. The best experience I’ve had at this location, granted everyone is always good to me but today was extra special. Painless blood withdrawal and good conversation. Robbie is a gem! 10/10 even got me back early
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February 2023 by Victoria B.
I had a great experience. I had my blood drawn for 13 labs today. I almost passed out. Everyone came running to help me. I'm just dramatic tho I didn't really almost pass out. The lady that did my blood work was prefect. Got it on her first try. Stayed calm. Got plenty of help. It's usually hard to find my vain. I had no problems making a appointment online. I also had a H. Pylori done. All at one time. No wait. Very Friendly. I recommend Sonora Quest Labs!
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February 2023 by Valerie S.
Facts:1. This location is by appointment only. You can sign up/sign in and make an appt online at the following link: sonoraquest.com/login 2. Make it easy for everyone by asking your provider to fax their requested for bloodwork directly to this location in Glendale at (623) 877-2297. 3. When signing up initially be sure to include your mobile phone number and email for faster sign in options and upon arrival, sign in on a self serve kiosk location at the company entrance using your first and last name or the code you get sent via text message. 4. Mobile notifications are available if you prefer to wait in your vehicle instead of the lobby when it's your turn.5. Being prepared with your insurance card and your bloodwork order (if brought in by hand/paper) helps the staff get you quickly taken care of within in a matter of minutes. 6. You can access your results online (if you sign up) when signing in to the website and answering a few verification questions. MY EXPERIENCE: I completed the above steps and was in and out within 7 minutes! The gal that drew my blood was highly experienced and although needles and I are NOT friends, I literally and physically did not feel the poke in or out once my labs were completed! I wish I would have asked my techs name because she was a SUPERSTAR!! Hands down the best phlebotomist I have ever experienced in all my years of living. SERIOUSLY 5-STARS!!! 10 if I could give them. If she gets to read this; THANK YOU DOLL! (I chose my right arm becoming that's the arm I use most). Overall, this location is clean, organized, quick and painless. I will be sending my hubby here and continue making this my home location to get my labs drawn.
