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March 2024 by Karen 0.
Excellent customer service. I appreciate Spencer's I have purchased many many items from Spencer's and they've all turned out to be number one I don't even like going anywhere else because it's just a big run around but with Spencer's everything goes smooth thank you.
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March 2024 by Richard R.
Price was good the installer was early,fast and was a nice person. He left it as clean as it was when he got here and he even played with my dog a little bit.
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February 2024 by Frank H.
Sales is great, delivery was great but as with a lot of companies when you need service they under deliver. I have a Frigidaire and purchased the extended warranty and I guess I expected good responses to issues. I just had my ice maker quit ( I drink ice water all day ) and I called the warranty line and they can't get anyone out for 2 weeks. Really?? If you are considering purchasing the warranty be advised the service will suck.
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February 2024 by Michael R.
Got a dishwasher from Spencer's appliances and was installed perfectly. Customer service was great! I've been dealing with Spencer for over 10 years and would never shop with anyone else for an appliance!!
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January 2024 by Bruce W.
Our 23-year old electric range had a burner switch that could not be replaced. We went to Spencers near Arrowhead, we promptly greeted and shown available selections. We found a GE range that met our needs at a reasonable price. We purchased the range and it was delivered and installed the next morning. Very pleasant experience for us.
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January 2024 by Flygirls P.
I purchased 5 items all at once from Spencer's because of the prices and value. I was furnishing a new house. I bought a Whirlpool refrigerator, a Maytag washer, dryer, and two queen sized mattresses. The washer and dryer were tested by the delivery people by running a small load. The refrigerator was plugged in and the fan and light went on. Unfortunately for a refrigerator to get cold takes time. When the refrigerator was checked, it wasn't cold. The refrigerator had never been used. When I called Spencer's, they said a repairman would be sent to look at it to see if it was a simple fix. The repairman came a week later, and said it needed a compressor, which is NOT a simple fix. I called Spencer's and requested a replacement, I purchased a new refrigerator, not a broken one. Spencer's said it wasn't their responsibility, they wouldn't replace it without the manufacturer's approval. Whirlpool, the manufacturer, denied replacement, only repair. Parts availability would be a minimum of 2 weeks, maybe longer because of supply problems. They get a minus 1 for service.
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January 2024 by Sydney R.
The 2 men did a fine job of removing the old appliances and installing the new ones. However, they left a pile of dirt, probably from behind the old appliances. They should have a dust pan or brush or broom to clean up their dirt, especially in houses that are vacant and have no cleaning supplies available if they want 5 stars.
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January 2024 by Andrea W.
Service was great. I was worried because most places had so many complaints about installation issues. We had none! He was quick and obviously knew his stuff. Costco has lost our business and we will continue to use Spencer's.
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January 2024 by Dana R.
Ruben our technician was great! He was very respectful and cleaned up after himself. I hope we get him when our next appliance comes.
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January 2024 by Jesse D.
Ken Mitchell and this Spencer's proved to me they were only in it for their pockets. The new refrigerator I purchased was delivered with dents. I understand things happen during packaging/delivery but what is seriously unfortunate is that no effort was made to make things right. The delivery guys said "don't worry our Manager will be out personally to get this door panel replaced." Making it seem as if it could be a routine fix for something unlucky. However, this was back in June 2023. I'm writing this in 2024. Reached out to good ol Ken and finally after dodging a few calls the only thing he and Spencer's could point me to was a work order that still hasn't been fulfilled. Atleast make the effort yourselves to give me the product that I paid money for. Instead they tell me "it keeps your food cold doesn't it" and to figure it out by calling whomever and squaring it myself. Guess that's what you gotta do when you're just another commission.
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January 2024 by Phil Rebecca V.
Great prices and a quick turn around for install. The installer was great and very knowledgeable. We have made multiple purchases through Spencer's and have always had a good experience.
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January 2024 by Jan K.
We just bought our 3rd appliance in 2 years from Spencer's. We were extremely happy with the service and attention to detail in every aspect. We were able to choose from their selection to get the best value for our money. We'll be back!
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December 2023 by John Y.
Installation was quick and professional. Left a small mess in the street, though, no biggie.
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December 2023 by Larry W.
Very professional, polite and thorough! The installers were very careful not to damage anything while tryin to remove some large appliances. We feel like we got good value for the money. We'll buy again from Spencer'.
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December 2023 by Sarah T.
My old washer was having issues draining and would keep showing an error code mid load. I was referred to Spencer's and spoke with Nathan over the phone. He was fantastic. He was helpful and provided fair options with his honest input. I ended up going with an LG 5.0 Mega Capacity Front Load washer which was what Nathan had recommended. I ended up paying $1100 for the unit, haul away, and install, which I would say is all fair considering other locations. Nathan also was able to get me next day delivery which was great. The delivery and install was quick! Great job by everyone involved and would recommend doing business with Spencer's to anyone.